Job location: San Antonio TAMUSA Employment Type:
Full-time Posted data:
R-038784 Job Title
Field Service Technician IIAgency
Texas A&M University - San AntonioDepartment
Information TechnologyProposed Minimum Salary
San Antonio, TexasJob Type
The Field Service Technician II under general supervision performs complex and non-routine specialized client technologies support functions, such as troubleshooting, analysis, research, de-bugging, and problem solving. Participates in mentoring and training of other employees.
Serves as an essential member of the Office of Information Technology and may be required to work outside of typical business hours.
This is a grant-funded position. Grant funded positions are time-limited and are contingent upon sufficient grant funding.
Roles and Responsibilities:
Utilize complex software tools to maintain, configure, define security for, and monitor all devices as part of the computer life cycle. Establish configuration baselines and maintain systems within defined parameters.
Utilize Group Policy to monitor and maintain system security. Provide protection and recovery support for client data.
Assist personnel with installation, configuration and ongoing usability of system hardware and software. Evaluate and follow through on issues and problems until resolved in a timely manner. Assistance will be provided via phone, email, remote or face-to-face.
Track and assist in the coordination of equipment repair work order assignments and provide detailed work records, which outlines the history of tests, performance problems, and repairs for each piece of equipment.
Attend training, assist in researching, testing, and disseminating operation instructions.
Assist with the evaluation of new technologies to determine their applicability to client needs. Occasionally assist with acquisition of new products and services.
Initiate consistent, clear communication and gather input regarding new projects or request resolutions from User Services team members.
Assist in the training and coordination of tasks for student workers.
Monitor ticket queue and respond to/resolve tickets.
Perform other duties as assigned.
This document represents the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions. Other duties may be assigned.
Required Education and Experience:
Knowledge, Skills and Abilities:
Knowledge of word processing and spreadsheet applications. Knowledge of advanced analysis, troubleshooting, problem solving, client relations skills, requirement assessment and analysis, context and interrelationships. Proficiency in hardware, operating systems and applications support.
Excellent written communication, analytical, interpersonal, and organizational skills.
Ability to multitask, work cooperatively with others and deliver exceptional customer service to a diverse customer base. Demonstrated ability to install and troubleshoot access control hardware and software as well as knowledge of Local Area Network (LAN) topology and protocols. Ability to work independently and in a team environment.
Preferred Licensing / Professional Certification:
CompTIA+ / Certification
Dell Warranty / Certification
Apple Warranty / Certification
Experience with Active Directory (AD)
Please make sure to provide the following documents:
2) Cover Letter to include two professional references
For detailed instructions on how to apply for any positions on our website, please use the following link:
Make sure that all required documents are uploaded prior to submitting the application. Once your application is submitted, no changes or revisions can be made.
Summary of Employee Benefits:
In compliance with ADA, if accommodations are needed for the application process, please contact HR at (210) 784-2058.
All positions are security-sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institution’s verification of credentials and/or other information required by the institution’s procedures, including the completion of the criminal history check.
Equal Opportunity/Affirmative Action/Veterans/Disability Employer committed to diversity.