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Field Service Technician II

Employer
Texas A&M University-San Antonio
Location
San Antonio TAMUSA
Closing date
Jun 30, 2021

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Job Details

Job location: San Antonio TAMUSA


Employment Type: Full-time
Posted data: 2021-06-09
Req: R-038784
Job Title

Field Service Technician II

Agency

Texas A&M University - San Antonio

Department

Information Technology

Proposed Minimum Salary

Commensurate

Job Location

San Antonio, Texas

Job Type

Staff

Job Description

The Field Service Technician II under general supervision performs complex and non-routine specialized client technologies support functions, such as troubleshooting, analysis, research, de-bugging, and problem solving. Participates in mentoring and training of other employees.
Serves as an essential member of the Office of Information Technology and may be required to work outside of typical business hours.

This is a grant-funded position. Grant funded positions are time-limited and are contingent upon sufficient grant funding.

Roles and Responsibilities:

  • Utilize complex software tools to maintain, configure, define security for, and monitor all devices as part of the computer life cycle. Establish configuration baselines and maintain systems within defined parameters.

  • Utilize Group Policy to monitor and maintain system security. Provide protection and recovery support for client data.

  • Assist personnel with installation, configuration and ongoing usability of system hardware and software. Evaluate and follow through on issues and problems until resolved in a timely manner. Assistance will be provided via phone, email, remote or face-to-face.

  • Track and assist in the coordination of equipment repair work order assignments and provide detailed work records, which outlines the history of tests, performance problems, and repairs for each piece of equipment.

  • Attend training, assist in researching, testing, and disseminating operation instructions.

  • Assist with the evaluation of new technologies to determine their applicability to client needs. Occasionally assist with acquisition of new products and services.

  • Initiate consistent, clear communication and gather input regarding new projects or request resolutions from User Services team members.

  • Assist in the training and coordination of tasks for student workers.

  • Monitor ticket queue and respond to/resolve tickets.

  • Perform other duties as assigned.

This document represents the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions. Other duties may be assigned.

Required Education and Experience:

  • Bachelor’s degree in applicable field or equivalent combination of education and experience.

  • Three years of related experience.

Knowledge, Skills and Abilities:

  • Knowledge of word processing and spreadsheet applications. Knowledge of advanced analysis, troubleshooting, problem solving, client relations skills, requirement assessment and analysis, context and interrelationships. Proficiency in hardware, operating systems and applications support.

  • Excellent written communication, analytical, interpersonal, and organizational skills.

  • Ability to multitask, work cooperatively with others and deliver exceptional customer service to a diverse customer base. Demonstrated ability to install and troubleshoot access control hardware and software as well as knowledge of Local Area Network (LAN) topology and protocols. Ability to work independently and in a team environment.

Preferred Licensing / Professional Certification:

  • CompTIA+ / Certification‎

  • Dell Warranty / Certification

  • Apple Warranty / Certification

  • Experience with Active Directory (AD)

APPLICATION PROCESS:

Please make sure to provide the following documents:

1) Application

2) Cover Letter to include two professional references

3) Resume

For detailed instructions on how to apply for any positions on our website, please use the following link:

http://www.tamusa.edu/humanresources/job-opportunities/index.html

Make sure that all required documents are uploaded prior to submitting the application. Once your application is submitted, no changes or revisions can be made.

Summary of Employee Benefits:

https://www.tamusa.edu/documents/hr/summary-of-employees-benefits-2020.pdf

In compliance with ADA, if accommodations are needed for the application process, please contact HR at (210) 784-2058.

All positions are security-sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institution’s verification of credentials and/or other information required by the institution’s procedures, including the completion of the criminal history check.

Equal Opportunity/Affirmative Action/Veterans/Disability Employer committed to diversity.

Company

TAMUSA pic1Texas A&M University-San Antonio (A&M-SA) is a contemporary university that reflects the diverse and heritage-rich community it serves. Founded as the first upper-division institution of higher education in South San Antonio in 2009, A&M-SA today is a comprehensive four-year university offering high-quality, affordable education.

From fall 2008 to fall 2017, enrollment has grown 340 percent. The University currently serves nearly 6,500 students and has graduated more than 8,000 alumni. The student body is 60 percent female and 72 percent Hispanic. Approximately 77 percent of students are the first in their family to attend college.

TAMUSA pic3Since becoming president of A&M-SA in 2015, Dr. Cynthia Teniente-Matson has forged an audacious strategic plan for the University to fulfill its mission and bring to life its core values while achieving several important goals, including becoming a national model for student and academic success.

Through the University’s 26 undergraduate degrees and 13 graduate degrees, students can pursue a wide variety of in-demand fields, such as education, business, information technology and cyber security, criminology and biology. A&M-SA equips students with the knowledge, marketable skills and high-impact educational experiences that prepare them for rewarding careers, responsible global citizenship and lifelong learning.

With unprecedented enrollment growth, small classes, flexible schedules and in-demand degrees, A&M-SA is making the dream of higher education a reality for students in the San Antonio community and beyond.TAMUSA pic2

Fast Facts:

  • A&M-SA offers the lowest undergraduate tuition among four-year universities in San Antonio: $8,216 average cost per year (tuition and fees for spring and fall semesters for 15 credit hours/semester)
  • A&M-SA is a Military EmbracingTM university; 1 in 6 of our students is military connected (veterans, active-duty, spouses or dependents)
  • The National Security Agency (NSA) designated A&M-SA as a National Center for Academic Excellence in Cyber Defense Education (CAE-CDE) through the year 2022. This prestigious designation puts the University among a select group of institutions nationwide meeting rigorous federal standards.
  • 20:1 student to teacher ratio

Accreditation

Texas A&M University-San Antonio (A&M-SA) is accredited by the Southern Association of Colleges and Schools Commission on Colleges to award baccalaureate and master’s degrees. Contact the Commission on Colleges at 1866 Southern Lane, Decatur, Georgia 30033-4097, call 404-679-4500 or visit http://www.sacscoc.org for questions about the accreditation of A&M-SA.

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