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Student Basic Needs Case Manager

Boise State University
Boise, ID
Closing date
Jun 27, 2021
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Job Details

Job no: 495744
Work type: Non-Classified/Professional
Location: Boise, ID
Categories: Student Services

About Us:

Boise State University, powered by creativity and innovation, stands uniquely positioned in the Northwest as a metropolitan research university of distinction. Learn more about Boise State and the City of Boise at Boise State University is committed to increasing the diversity of its faculty, staff, students, and academic program offerings and to strengthening sensitivity to diversity throughout the institution. Boise State University is an affirmative action/equal opportunity employer, and members of historically underrepresented groups are especially encouraged to apply. We are a welcoming campus that supports diversity and inclusion.

Job Summary/Basic Function:

Provide client-centered support services, valuable educational opportunities, quality supervision of peer educators, and strong leadership on relevant campus and community committees.

Department Overview:

Operating within the Office of the Dean of Students, the Student Basic Needs Case Manager assists in the assessment and implementation of programs and services designed to help meet the needs of under-resourced students, with an emphasis on those experiencing food and housing insecurity. This position also provides direct service to students experiencing economic hardship and/or seeking out basic need support.

Level Scope:

Fully competent and productive professional contributor who applies acquired job skills, policies, and procedures to complete substantive assignments/projects/tasks of moderate scope and complexity. Works independently with general supervision; exercises judgment within defined guidelines and practices to determine appropriate action. May provide guidance and assistance to entry level professionals and/or support employees.

Essential Functions:

50% of the time the Student Basic Needs Case Manager must:

  • Campus Food Pantry Operations
  • Supervise student employees including hiring and schedule and task oversight.
  • Coordinate food product procurement (orders, drives, donations).
  • Serve as a liaison to campus and community committees that promote visibility and support for student basic needs.
  • Manage Foundation funds related to service areas.

30% of the time the Student Basic Needs Case Manager must:

  • Case Management Support, Emergency Relief and Referrals
  • Provide consultation and referral support to students with health/nutrition support, food, clothing, housing, and financial needs.
  • Assist in the delivery of emergency funds to students in financial hardship.
  • Document utilization of campus services provided while promoting students’ confidentiality, privacy and security.

20% of the time the Student Basic Needs Case Manager must:

  • Coordination and Partnerships
  • Collaborate with campus partners to coordinate response and dissemination of resources for housing and food access, and financial hardship.
  • Foster partnerships with campus and community resources to identify short and long-term housing and food secure options for students.

Knowledge, Skills, Abilities:

  • Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.
  • Knowledge of principles, methods, and procedures for diagnosis, treatment, and rehabilitation of physical and mental dysfunctions, and for career counseling and guidance.
  • Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

Minimum Qualifications:

Bachelor’s degree in social work, counseling, education or related field or four years of relevant experience.

Preferred Qualifications:

  • Case management experience, including direct contact with individuals with multiple personal and life challenges.
  • Experience working in a student support role in a higher education setting.
  • Experience working with marginalized and/or vulnerable populations with the ability to engage and develop rapport with individuals of diverse cultural, social, and religious backgrounds, and varied age, gender, and sexual orientation. Must be able to demonstrate respect and integrate cultural sensitivity when providing services.
  • Self-motivated and able to manage independent projects, as well as to collaborate effectively with others.
  • Strong verbal, written, and interpersonal communication skills that can effectively convey information to individuals at various organizational levels.
  • Proficiency with standard computer software (word-processing, spreadsheet, presentation, Google apps) and experience with electronic record keeping and database software.
  • Knowledge of student security and privacy requirements including FERPA (Family Educational Rights and Privacy Act).
  • Knowledge of available support resources in the Treasure Valley area that can assist students in meeting their basic needs.
  • Master’s degree in social work, counseling, education or related field.

Salary and Benefits:

Salary ranges from $44,574.40 up to $48,006.40 depending on experience. Boise State University is committed to offering a benefits package that provides health and financial protection plans as well as resources to promote health and well-being. Our program provides flexibility so you can choose the benefits that are right for you and your family. Learn more about our benefit options at

Required Application Materials:

Please provide a cover letter indicating interest and qualifications as well as a resume with employment history.

Advertised: June 10, 2021 Mountain Daylight Time
Applications close: June 27, 2021 11:55 PM Mountain Daylight Time


Working at Boise State University

Boise State University has been named one of the most innovative national universities in the country by U.S. News and World Report. Our university is designated a doctoral research institution with “high research activity” by the Carnegie Classification of Institution of Higher Education. We are home to more than 25,000 students from every state and more than 60 foreign countries.

Points of Pride:

Boise State University’s College of Education is among the top 30 public universities on the U.S. News and World Report 2020 best graduate schools list. The college has climbed in rankings every year for the last six years and offers two doctoral programs, two educational specialist degrees, 14 master’s degrees and 13 graduate certificate programs training Idaho’s future teachers and educational leaders.


Boise State’s College of Business and Economics ranked 127 out of 220 national institutions for its part-time MBA program, jumping more than 40 rankings from its previous year’s ranking of 168.


Boise State University’s College of Engineering has been recognized for its dedication to promoting diversity and awarded the Bronze Award for the 2019 ASEE Diversity Recognition Program by the American Society for Engineering Education (ASEE). The


Bronze Award is the highest level that was conferred during 2019 and distinguishes colleges who are among the nation’s leaders in inclusive excellence.


Boise State University School of the Arts will offer two new degrees in creative writing — a bachelor of arts and bachelor of fine arts — as well as a bachelor of fine arts in narrative arts beginning in fall 2018. Students at Boise State also now will be able to minor in creative writing.


Boise State students can choose from more than 200 areas of study in seven academic colleges – including the nation’s only master’s degree in raptor biology.


We’ve become Idaho’s largest graduate school through record-setting growth. A recent study showed that Boise State is one of just three universities in the nation that have ranked in the top 5 percent of graduate school growth in both of the past two decades.


Expenditures for research projects at Boise State University reached an all-time high of more than $41 million in fiscal year 2018 – an 18 percent increase over the previous year and impressive 64 percent increase since fiscal year 2014, according to data tracked by the National Science Foundation’s (NSF) Higher Education Research and Development survey.

About Our Community:

Boise State, Idaho’s largest public university, drove $667.2 million of the state’s economy in fiscal year 2015 and created 6,987 jobs across the state.  Our campus is located in one of the fastest growing high-tech cities in the nation and home to several corporate headquarters, state and federal offices, medical centers and media outlets. The city has garnered national recognition from U.S. News & World Report, Forbes and Inc. for being a great place to live, work and study, and has been dubbed one of the hottest cities for entrepreneurs. With stats like these, it’s easy to see why more than 46,000 graduates have chosen to live in the Treasure Valley after earning their degree from Boise State.

See Diversity Profile here

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