Director, Student Financial Services

Job description


The Director of Student Financial Services will provide strategic oversight and leadership to the Office of Student Accounts while serving as the chief liaison with students and families regarding student receivable accounts. The key functions of the Student Financial Services office include student and third party billing and collection of tuition and fees, communication and counseling to students, third party sponsors and families regarding account status, and the administration, disbursement, and refunds of student loans, grants, and institutional aid. The Director of Student Financial Services will manage the daily operations of the Office of Student Accounts in accordance with applicable institutional, federal, and state regulations; and provide and foster an environment of mutual respect in a manner consistent with excellent customer service and stakeholder engagement.

Direct Supervisor

Associate Vice President and Chief Financial Officer


Full-Time, Exempt


Finance and Administration

Direct Reports


Target Weekly Hours



2807 N Glebe (Main Campus)

Benefits Eligibility



Ensure student account operations are timely, accurate, and compliant

Ensure that internal accounting controls are present and operative, within and between departments, especially Financial Aid and Accounting, to safeguard the University's assets

Provide strategic direction and decisions for Workday Student implementation, promoting business automation and ensuring proper allocation of resources by utilizing technology and information systems and identifying opportunities for ongoing enhancements

Review and establish procedures and timelines for effective response and resolution of delinquent student accounts receivable

Promote collaborative sharing and communication between all University departments and auxiliaries to enhance interdepartmental and student servicing

Identify, develop and implement best business practices, consistent with the University's collegiate mission and in accordance with operating and accounting objectives

Either directly or through subordinate managerial staff, work closely with other campus departments and agencies to ensure efficient and effective administration, certification, disbursement, and refunding of all loan and aid programs, as appropriate.

Ensure students and families receive accurate and timely financial information, excellent customer service, and support for completing required tasks to meet financial obligations of attendance

Participate in developing initiatives that further support the campus mission with a service-oriented and catalytic mindset

Maintain knowledge of federal, state, and industry statutes, regulations, and standards for accounting, financial reporting, and other matters related to areas of responsibility

Establish, document, and implement short and long-range organizational goals, objectives, strategic plans, policies, and operating procedures related to student billing

Keep CFO informed of critical issues and concerns pertaining to student accounts or staff

Administer the billing and waiver process for student health and tuition refund insurance plans

Take the lead on requests, surveys, and reports related to student billing data

Manage the relationship with the bank regarding on-campus ATM


Develops project and departmental briefings highlighting meaningful information to manage stakeholder expectations, change, and adoption


Ensure departmental staff compliance with necessary staff training prescribed by federal, state, and institutional regulations

Facilitate department-wide implementation and training of administrative technology and tools Perform other duties as required.


Required Qualifications:

Bachelor’s degree in business administration, finance, accounting or equivalent work experience in higher education administration or related field

Seven (7) years of relevant, progressively responsible experience in student financials or higher education administration

Three (3) years of supervisory experience in financial oversight in an academic setting

Business process improvement experience with the ability to write persuasive analytical and technical reports for a broad array of audiences

Advanced working knowledge of Microsoft Office

Experience with system implementations

Preferred Qualifications:

Master’s degree in accounting, finance, business administration or related field

Supervisory experience in a Student Financial Services or Bursar office

Workday experience

Knowledge, Skills, and Abilities:

Knowledge of general business administration, best practices in higher education, and federal and state financial aid regulations

Ability to provide leadership and build cooperative relationships across departments while effectively managing multiple priorities

Advanced knowledge of computers and the ability to utilize a variety of software applications

Promote a collaborative, accountable, and inclusive team to support the operational mission and vision of Marymount University, fostering an ethical collegial work environment

Strengthen employees by being communicative and a talent builder that develops team attributes, furthering departmental goals

Demonstrated ability to support ongoing improvement through courageous, resilient, and catalytic leadership

Well-developed and effective problem-solving skills with capacity for innovative thinking

Ability to work cooperatively and effectively with colleagues, supervisors, and supervisees

Ability to work in a positive manner with people from diverse backgrounds and cultures

Strong interpersonal skills with employees and students

Sound professional judgment.

Licenses or Certifications:


Financial Responsibility:

Cash Management






Diversity Profile: University



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Job No:
Posted: 6/11/2021
Application Due: 8/10/2021
Work Type: