Associate Director of Student Financial Services

Job description

Position Title:

Associate Director of Student Financial Services

Position Approval Date:


Is this position budgeted?:


Is this position an essential position?:


About Susquehanna:

As a living, learning and working community, Susquehanna University affirms its commitment to being an engaged, culturally inclusive campus. As we seek to embody the rich diversity of the human community, we commit ourselves to the full participation of persons who represent the breadth of human difference. The university encourages candidates from historically underrepresented groups to apply. Susquehanna University is an Equal Opportunity Employer.

Susquehanna University is a national liberal arts college committed to excellence in educating students for productive, creative and reflective lives of achievement, leadership and service in a diverse, dynamic and interdependent world. Its more than 2,300 undergraduates come from 35 states and 22 countries, and all students study away through Susquehanna’s unique Global Opportunities program. Susquehanna University’s 325 acre campus, noted for its beauty, is located in Selinsgrove, Pennsylvania, 50 miles north of Harrisburg in the scenic Susquehanna River Valley, about a three hour drive from Philadelphia, Washington, D.C., and New York City. For more information, please visit

Position Summary:

Job Summary
The Associate Director is responsible to initiate, plan, execute and evaluate programs and processes for efficient and accurate delivery of financial aid funds to students including accurate student account billing. Work closely with parents and students on individual financing plans. Works closely with a number of campus partners to support student service and enhance the student experience. Professionally represent Susquehanna University throughout the region.

Specific Responsibilities
•Advise students and parents regarding financial aid programs, process, and financing options.
•Take an active role in student recruitment and retention.
•Manage state grant, federal Pell and TEACH programs.
•Perform need analysis (including professional judgment), financial aid awarding, return calculations and quality assurance.
•Coordinate financial aid for Global Opportunities (GO) Program and university scholarships with Assistant Director.
•Speak on relevant student financial service topics, on campus and representing Susquehanna off campus.
•Manage PHEAA’s IAG program.
•Assist with student accounts receivable activities as needed.
•Ensure compliance with Satisfactory Academic Progress requirements.
•Coordinate summer, associate degree, teacher intern and part-time financial aid awarding.
•Work with leadership to maintain the policy and procedures manual.
•Act on behalf of the Assistant Vice President in their absence.
•Contribute to the overall success of Student Financial Services and the University by performing other duties and responsibilities as assigned.

Required Qualifications:

Knowledge, Skills, Abilities
Knowledge and understanding of regulations related to student financial aid and student accounts receivable. Proven skills in Microsoft Office, including Excel, Word, and Outlook.
Excellent oral and written communications skills; ability to write clear, concise letters and emails; ability to effectively communicate with campus partners, external regulators, vendors, students and parents while maintaining patience, tact and professionalism. Must be able to calculate figures and amounts. Ability to organize and prioritize work assignments. Ability to handle confidential information in a professional and ethical manner. Ability to manage and process detailed information with frequent interruptions. Ability to analyze and interpret data and solve problems within established guidelines and policies. Ability to work evenings and weekends on occasion. Must be able to attend professional conferences in the field of student financial services.

Education and Experience
Bachelor’s degree and minimum of 3 years of financial aid experience required.

Additional Requirements
This position requires a valid driver’s license, and the ability to drive and qualify under the university’s insurance carrier when driving a university and/or leased vehicle.

Physical Demand
Must be able to remain in a stationary position for extended periods of time. Operates a computer, scanner, calculator, copier, fax machine and printer. The person in this position frequently communicates with students and families who have inquiries about their student account charges or financial aid package; must be able to exchange accurate information in these situations. Position requires the ability to occasionally lift up to 10 pounds. Position requires occasional interaction with students and families in group settings. Working conditions are indoor.

Benefits Eligible:


Number of Months:

12 months


Full-Time Benefits Eligible

Posting Date:


Closing Date:


Open Until Filled:


Posting Number:





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Job No:
Posted: 6/11/2021
Application Due: 9/9/2021
Work Type: Full Time