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Assistant Director of Student Financial Services

Employer
Susquehanna University
Location
Selinsgrove, PA

Job Details

Position Title:

Assistant Director of Student Financial Services

Position Approval Date:

06/04/2021

Is this position budgeted?:

Yes

Is this position an essential position?:

Yes

About Susquehanna:

As a living, learning and working community, Susquehanna University affirms its commitment to being an engaged, culturally inclusive campus. As we seek to embody the rich diversity of the human community, we commit ourselves to the full participation of persons who represent the breadth of human difference. The university encourages candidates from historically underrepresented groups to apply. Susquehanna University is an Equal Opportunity Employer.

Susquehanna University is a national liberal arts college committed to excellence in educating students for productive, creative and reflective lives of achievement, leadership and service in a diverse, dynamic and interdependent world. Its more than 2,300 undergraduates come from 35 states and 22 countries, and all students study away through Susquehanna’s unique Global Opportunities program. Susquehanna University’s 325 acre campus, noted for its beauty, is located in Selinsgrove, Pennsylvania, 50 miles north of Harrisburg in the scenic Susquehanna River Valley, about a three hour drive from Philadelphia, Washington, D.C., and New York City. For more information, please visit https://www.susqu.edu.

Position Summary:

Job Summary
The Assistant Director is responsible to initiate, plan, execute and evaluate programs and processes for efficient and accurate delivery of financial aid funds to students including accurate student account billing. Work closely with parents and students on individual financing plans. Works closely with a number of campus partners to support student service and enhance the student experience. Professionally represent Susquehanna University throughout the region.

Specific Responsibilities
•Perform need analysis, financial aid awarding and quality assurance.
•Counsel students and their families regarding aid programs, process and financing options.
•Take an active role in student recruitment and retention.
•Speak on relevant student financial service topics, on campus and representing Susquehanna off campus.
•Manage federal work study program.
•Manage external student and parent loan programs.
•Develop and manage default prevention programs and notices to current students and alumni.
•Coordinate financial aid for Global Opportunities (GO) Program and university scholarships with Associate Director.
•Assist with student accounts receivable activities as needed.
•SFS Website administrator.
•VA certifying official.
•Contributes to the overall success of the Office of Student Financial Services and the University by performing other duties and responsibilities as assigned.

Required Qualifications:

Knowledge, Skills, Abilities
Knowledge and understanding of regulations related to student financial aid and student accounts receivable. Proven skills in Microsoft Office, including Excel, Word, and Outlook.
Excellent oral and written communications skills; ability to write clear, concise letters and emails; ability to effectively communicate with campus partners, external regulators, vendors, students and parents while maintaining patience, tact and professionalism. Must be able to calculate figures and amounts. Ability to organize and prioritize work assignments. Ability to handle confidential information in a professional and ethical manner. Ability to manage and process detailed information with frequent interruptions. Ability to analyze and interpret data and solve problems within established guidelines and policies. Ability to work evenings and weekends on occasion. Must be able to attend professional conferences in the field of student financial services.

Education and Experience
Bachelor’s degree and a minimum of two years of financial aid experience required.

Additional Requirements
This position requires a valid driver’s license, and the ability to drive and qualify under the university’s insurance carrier when driving a university and/or leased vehicle.

Physical Demand
Must be able to remain in a stationary position for extended periods of time. Operates a computer, scanner, calculator, copier, fax machine and printer. The person in this position frequently communicates with students and families who have inquiries about their student account charges or financial aid package; must be able to exchange accurate information in these situations. Position requires the ability to occasionally lift up to 10 pounds. Position requires occasional interaction with students and families in group settings. Working conditions are indoor.

Benefits Eligible:

Yes

Number of Months:

12 months

Status:

Full-Time Benefits Eligible

Posting Date:

06/09/2021

Closing Date:

07/09/2021

Open Until Filled:

No

Posting Number:

AH00746

Organization

Susquehanna University is a national liberal arts college committed to excellence in educating undergraduate students for productive, creative and reflective lives of achievement, leadership and service in a diverse and interconnected world. Academic excellence, study away and service learning, student-faculty collaboration, and rich opportunities for creative and personal growth are hallmarks of a Susquehanna University education. About 2,200 undergraduates come from 32 states and 15 countries.

The university is located in Selinsgrove, Pa., a town of about 5,000 situated on the banks of the Susquehanna River, 50 miles north of the state capital, Harrisburg. The campus is about 90 minutes from the Pocono Mountain recreational areas, and about a three-hour drive from New York City, Philadelphia, Baltimore and Washington, D.C.

Founded in 1858 by Lutherans, Susquehanna University welcomes individuals of all backgrounds and beliefs. It is a community that expresses its Lutheran heritage through the free and open exploration of ideas, commitment to service and development of individual talents.

Students may enroll in one of two schools: the School of Arts and Sciences or the Sigmund Weis School of Business. A Susquehanna education is distinguished by a strong liberal arts program enhanced by equally strong professional programs in areas such as business, education and communications. Degrees are offered for the Bachelor of Arts, Bachelor of Music and Bachelor of Science.

Susquehanna University is recognized in several guidebooks to selective colleges, including The Fiske Guide to Colleges and Peterson's Competitive Colleges. U.S. News & World Report’s America's Best Colleges includes Susquehanna among National Liberal Arts Colleges. Susquehanna is small enough to be academically flexible, yet large enough to offer a wide variety of choices—more than 50 major emphases, 45 minors and 850 courses. Susquehanna offers a challenging Honors Program for exceptional students and emphasizes experience-based learning, including internships, study-abroad semesters and award-winning community service programs.

Small classes and a student-faculty ratio of about 13 to 1 offer students personal attention and challenging opportunities. Student participation and team learning are encouraged, as is faculty-student research that exposes students to current, practical applications in their field of study. Students are offered extensive opportunities for involvement and leadership in university life. They can choose from more than 100 student organizations, 23 intercollegiate sports, numerous intramural and club sports and a full schedule of lectures, concerts, films, plays and social events.

Susquehanna's strong academic and career advising programs have led to strong post-graduation success. Typically, 94 percent of the graduating class is working full time or enrolled in graduate or professional school within six months.

Diversity Profile: Susquehanna University

Diversity Matters at Susquehanna. Through our commitment to academic excellence, in which diversity is a core element, we affirm the dignity and worth of all persons and strive to ensure that all in our community feel supported in their differences. Current and emerging research underscore the positive educational benefits that manifest in a diverse living and learning community.

As an institution of higher learning, we understand that we will be judged increasingly by how well we prepare our students to succeed in a smaller, flatter and increasingly diverse world. We intentionally seek to create opportunities for understanding the ways that power and privilege influence individual and collective behavior and systems, and to use that knowledge to guide us productively inside the classroom and beyond.

Affirmative Action - Susquehanna University is committed to making every effort to enhance the diversity of our community – students, faculty, and staff. The hiring process is important to achieving our strategic goals to recruit and retain staff from diverse backgrounds. Through the affirmative action process, we work together to ensure a diverse community while remaining diligent in our commitment to selecting the most qualified candidate for open positions.

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Diversity Matters at Susquehanna. Through our commitment to academic excellence, in which diversity is a core element, we affirm the dignity and worth of all persons and strive to ensure that all in our community feel supported in their differences. Current and emerging research underscore the positive educational benefits that manifest in a diverse living and learning community.

As an institution of higher learning, we understand that we will be judged increasingly by how well we prepare our students to succeed in a smaller, flatter and increasingly diverse world. We intentionally seek to create opportunities for understanding the ways that power and privilege influence individual and collective behavior and systems, and to use that knowledge to guide us productively inside the classroom and beyond.

In the classroom, on the campus and beyond

We use experiential learning to engage students in a multicultural education that prepares them for life in a diverse and interconnected world. Our new Central Curriculum, taught by a diverse faculty with different viewpoints and experiences, challenges students in their ways of perceiving and knowing the world. The unique Global Opportunities (GO) requirement prompts students to experience ways of knowing and being that are unfamiliar, and to reflect on those experiences. In the process, we expect that all students will examine their world view and how it is constructed.

A diverse and vibrant campus community fosters relationships marked by mutual curiosity and respect. Students, faculty and staff are supported in these relationships by the Chief Diversity Officer, Center for Diversity and Social Justice, Center for Civic Engagement, Office of Residence Life, and the Bias Response and Education Team.

The university also understands its physical and emotional connection to residents of the Susquehanna River Valley. Arts and educational events open to the community create possibilities for healthy dialogue regarding difference. Relationships built through interaction and dialogue with the greater Selinsgrove community serve to broaden and enhance the community in which we live and learn.

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