Financial Aid Advisor, Intermediate Location:
Financial Aid Regular/Temporary:
Regular Full/Part Time:
Full-Time Job ID:
NAU is a community devoted to student success and sustained by an unshakable commitment to our shared mission, vision, and values. We—faculty, staff, and administrators—thrive by combining our efforts and working side by side to further NAU’s culture of excellence.
There are two positions available, one focuses on Direct and Private Loans and the other on Communications.
NAU will not provide any U.S. immigration support or sponsorship for this position.
Job DescriptionDirect Loans and Private Loans
Manages Title IV Direct Loan processing and the Private Loan and Certificate programs. Assists the Assistant Manager, Financial Aid - Loan Management in advising staff, students, and others and to provide problem solving assistance. Maintains an expert knowledge of regulations and policies that affect Direct Loan and Private Loan awarding and certificate aid processing.Communications
Manages the Financial Aid Communications program and serves as a financial aid advisor. Frequently reviews, edits and prepares communication material as needed for the department. Confers with subject matter experts to create communications in a timely manner. Maintains the department’s social media platforms and updates website.Essential Responsibilities
Serves as the primary contact for students and parents, providing in-depth interpretation of, counseling on, and resolution of problems with financial aid packages.Counsels and guides students and parents about financial aid eligibility, application procedures, aid programs, costs, debt management, repayment options, as well as terms and conditions for private, state, and federal financial aid programs. Assists with the completion and submission of financial aid documents, as needed.Analyzes a variety of factors (financial data, family circumstances, social background, academic status, educational goals) and applies knowledge of federal/state, donor and/or institutional guidelines to determine students' eligibility for various types of financial aid.Determines amount of funds to award and make awards within federal/state, donor and/or institutional guidelines. Ensures the completion of applicable required documentation.Reviews and evaluates information provided in student appeals for adjustment or exception to financial aid awards and decides validity of appeals. Exercises professional judgment to authorize changes in financial aid award.Gathers various data to verify continued compliance and eligibility to receive aid under federal and institutional guidelines; notifies students of changes in eligibility of awards and alternatives to amend the situation.
- Associates or undergraduate Bachelor’s degree AND 2-4 years of relevant experience; OR,
- A combination of related education, experience, and training.
Knowledge, Skills, & Abilities
- Knowledge of government rules, regulations, guidelines and procedures related to financial aid.
- Knowledge of higher education law, including FERPA, Title IX, HIPAA, etc.
- Skills in prioritizing and completing multiple tasks of varying complexity and urgency in a timely and efficient manner.
- Customer service skills.
- Organizational skills and strong attention to detail.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
- Works with confidential and/or sensitive information.
- Establishes and maintains effective working relationships.
- Communicates effectively, including the ability to present to small and large groups.
- Possesses problem solving, organizational, and analytical capabilities.
- Promotes a diverse, inclusive environment.
This position has been identified as a safety/security sensitive position. Therefore, per AZ Revised Statute, Northern Arizona University requires satisfactory results for the following: a criminal background investigation, employment history investigation, degree verification (in some cases) and fingerprinting.
If you are applying for a job that requires a CDL, you will be required to register with the Federal Motor Carrier Safety Administration Drug & Alcohol Clearinghouse and adhere to the clearinghouse requirements.
Additionally, as an employer in the state of Arizona, NAU is required to participate in the federal E-Verify program that assists employers with verifying new employees' right to work in the United States.
Finally, each year Northern Arizona University releases an Annual Security Report. The report is a result of a federal law known as the Clery Act. The report includes Clery reportable crime statistics for the three most recent completed calendar years and discloses procedures, practices and programs NAU uses to keep students and employees safe including how to report crimes or other emergencies occurring on campus. In addition, the Fire Safety Report is combined with the Annual Security Report for the NAU Flagstaff Mountain Campus and NAU-Fort Defiance as these campuses have on-campus student housing. This report discloses fire safety policies and procedures related to on-campus student housing and statistics for fires that occurred in those facilities.
If you would like a free paper copy of the report, please contact the NAUPD Records Department at (928) 523-8884 or by visiting the department at 525 E. Pine Knoll Drive in Flagstaff.
The budgeted salary amount is $38,000.
**The starting salary will be determined by the qualifications of the selected applicant balanced with departmental budget availability, internal salary equity considerations, and available market information.
This position is exempt from the overtime provisions of the Fair Labor Standards Act (FLSA) and therefore will not earn overtime or compensatory time for additional time worked.
This is a Classified Staff (CLS) position. NAU offers an excellent benefit package including generous health, dental and vision insurance; participation in the Arizona State Retirement System; paid vacation and 10 holidays per year; and tuition reduction for employees and qualified dependents. More information on benefits at NAU is available on the Human Resources benefits website. Classified Staff employees are in a probationary status for their first six months at NAU.
NAU is a tobacco and smoke-free campus.
Employees offered a position will be eligible for state health plans (including NAU's BCBS Plan). New employees are eligible for benefits on the first day of the pay period following their enrollment, after their employment date. Employees will have 31 days from their start date to enroll in benefits. Additionally, new employees will begin participating in the Arizona State Retirement System, and the long-term disability coverage that accompanies it, on the first of the pay period following 6 months after the new employee's start date.
Learning and Development
Your career at Northern Arizona University includes the opportunity for professional development. New employee on-boarding training includes courses to be completed within the first 30 days. If your position includes the supervision of a benefit-eligible employee, we offer the NAU Supervisors Academy for you to complete within your first 2 years.
Open until filled. Application reviews will begin on Tuesday, June 22nd, 2021.
How to Apply
To apply for this position, please click on the "Apply" button on this page. You must submit your application by clicking on the "Submit" button by midnight of the application deadline. If you need assistance completing your application there are instructions available on the Human Resources website or in person in the Human Resources Department located in Building 91 on the NAU Campus - on the corner of Beaver and DuPont Streets.
If you are an individual with a disability and need reasonable accommodation to participate in the hiring process please contact the Office of Equity and Access at: 928-523-3312/TDD - 928-523-1006 or PO Box 4083, Flagstaff AZ 86011.
Equal Employment Opportunity
Northern Arizona University is a committed Equal Opportunity/Affirmative Action Institution. Women, minorities, veterans and individuals with disabilities are encouraged to apply. NAU is responsive to the needs of dual career couples.
EEO is the Law Poster and Supplements
NAU is an Employer of National Service. AmeriCorps, Peace Corps, and other National Service alumni are encouraged to apply.