<< Back to Search

Student Support Services Assistant

Job description



Student Support Services Assistant

Job ID: 228803
Location: Columbus State University
Full/Part Time: Full-Time
Regular/Temporary: Regular

Job Summary
Columbus State University has an opening for a Student Support Services (SSS) Assistant. This position reports to the Directors of CSU ADVISE and the ACT (Academic Center for Tutoring). The SSS Assistant collaborates with all CSU ADVISE and ACT staff and student workers to ensure exceptional customer service is provided to students and other stakeholders while providing accurate and timely information via multiple channels of communication.

Responsibilities
Responsibilities will include but are not limited to:

Academic Center for Tutoring

  • Creating and maintaining student staff schedules using the online scheduling system;
  • Maintaining, collecting, and collating data gathered from the online scheduling system and SIS;
  • Supporting the Directors in marketing, recruiting, training, monitoring staff, and assessing services;
  • Organizing and staffing internal and external events;
  • Greeting students and directing them to the appropriate academic support service;
  • Managing incoming calls and emails, to include voicemail;
  • Communicating verbally and in writing to answer inquiries and provide information;
  • Operating basic office equipment and software; and
  • All other related duties as assigned.

CSU ADVISE
  • Providing quality customer service and maintaining professional relationships with constituents;
  • Monitoring student traffic for advisors, particularly during peak advising periods;
  • Communicating verbally and in writing to answer inquiries and provide information (i.e. monitoring CSU ADVISE advising email and answering phone);
  • Creating appointments, maintaining, collecting, and collating data gathered from the online scheduling system and SIS;
  • Supporting the center in marketing, recruiting, training, monitoring student staff, and assessing services;
  • Organizing and staffing internal and external events;
  • Operating basic office equipment and software; and
  • All other related duties as assigned.

Required Qualifications
Minimum qualifications include:
  • An Associate's degree (AS/AA) and at least two years of higher education experience in an administrative setting
  • a demonstrated ability to utilize GMail, Google Docs, Sheets, Slides, and Drive, to include copy editing and writing traditional business correspondence;
  • familiarity with CSU academic policies, procedures, and support services;
  • familiarization with Microsoft Office, especially Word and Excel;
  • experience with online scheduling software (EAB etc), Adobe Acrobat and SIS;
  • experience with both Windows and Chrome computers;
  • must have a thorough knowledge of the principles of office management and office procedures, systems and equipment;
  • the ability to pay close attention to detail;
  • possess exceptional time management, interpersonal, and communication skills;
  • strong organizational skills and flexibility;
  • possess the ability to work independently and confidently; and
  • ability to work with personal information in a confidential manner.

Proposed Salary
The annualized minimum salary for this position is $31,352 and includes full benefits.

Required Documents to Attach
  • Cover Letter/ Letter of Application
  • Resume

Contact Information
If you have any questions, please contact the Human Resources Office at 706-507-8920 or e-mail to [email protected].

Equal Employment Opportunity
Columbus State University is an Affirmative Action/Equal Opportunity Employer, Committed to Diversity in Hiring.

Special Applicant Instructions
Review of applications will begin immediately and will continue until the position has been filled. All applications and required documents must be submitted using Columbus State University's online employment site and a complete packet must be submitted for full consideration.



To apply, visit https://careers.hprod.onehcm.usg.edu/psp/careers/CAREERS/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&FOCUS=Applicant&SiteId=30000&JobOpeningId=228803&PostingSeq=1






Copyright ©2017 Jobelephant.com Inc. All rights reserved.

Posted by the FREE value-added recruitment advertising agency

jeid-09b3e41d91731349a07653e46ed2950b

 

 

 

Diversity Profile: University

 

Learn more on Inside Higher Ed's College Page for University

Arrow pointing right
Job No:
Posted: 6/11/2021
Application Due: 6/11/2033
Work Type: Full Time
Salary: