Redistricting Access GIS & Technical Support Analyst (7358C), Berkeley Law 17017 About Berkeley

At the University of California, Berkeley, we are committed to creating a community that fosters equity of experience and opportunity, and ensures that students, faculty, and staff of all backgrounds feel safe, welcome and included. Our culture of openness, freedom and belonging make it a special place for students, faculty and staff.

The University of California, Berkeley, is one of the world's leading institutions of higher education, distinguished by its combination of internationally recognized academic and research excellence; the transformative opportunity it provides to a large and diverse student body; its public mission and commitment to equity and social justice; and its roots in the California experience, animated by such values as innovation, questioning the status quo, and respect for the environment and nature. Since its founding in 1868, Berkeley has fueled a perpetual renaissance, generating unparalleled intellectual, economic and social value in California, the United States and the world.

We are looking for equity-minded applicants who represent the full diversity of California and who demonstrate a sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds present in our community. When you join the team at Berkeley, you can expect to be part of an inclusive, innovative and equity-focused community that approaches higher education as a matter of social justice that requires broad collaboration among faculty, staff, students and community partners. In deciding whether to apply for a position at Berkeley, you are strongly encouraged to consider whether your values align with our Guiding Values and Principles, our Principles of Community, and our Strategic Plan.

Departmental Overview

UC Berkeley's School of Law is one of the nation's great centers for legal education, ever exploring and pushing new intellectual boundaries while tackling urgent, real-world issues. The law school is also known for its vibrant and engaged community of students and scholars who are committed to providing leadership and making a difference on problems of local, national and global import. Currently ranked among the top law schools in the country, the School of Law has ambitious development goals as it looks to continue producing leaders in law, government, and society.

The Statewide Database (SWDB) at Berkeley Law is the Redistricting Database for the State of California and is charged with the implementation of some of the Legislature's redistricting mandates, specifically those spelled out by CA Government Code Section 8253.6 (b), “The Legislature shall take all steps necessary to ensure that a complete and accurate computerized database is available for redistricting, and that procedures are in place to provide the public ready access to redistricting data and computer software for drawing maps.”
This position will assist members of the public in using tools to facilitate public access to the statewide redistricting process. This role will be performed remotely.

Responsibilities

• Provides escalated, broad technical support virtually and/or, should the public health situation improve, in an in-person redistricting access center. Troubleshoots and resolves basic user support requests or appropriately triages moderately complex technical issues involving sophisticated redistricting GIS software.
• Assists members of the public with technical questions and issues encountered while participating in California's redistricting process.
• Manages physical devices such as Statewide Database computers and printers ensuring that devices are properly functioning and ready for use. Administration tasks may include backing up systems, and troubleshooting any issues that should arise.
• Assists clients to assess and implement file structure needs and perform data migration and data backups.
• Creates and oversees creation of moderately complex technical documentation under supervision of the Statewide Database IT team. Each position will be working with a variety of user groups and clients, documenting technical problems and solutions as they arise and on an ongoing basis. Documentation will be shared on the server and contributed to by each position. Technical documentation to include observed bugs, identifiable patterns of user issues during normal use of software, and any problems resulting from unique use case scenarios.
• Develops and/or provides training as needed based on consultation with users and understanding of technology including one-on-one and small group training. -Develops answers to FAQs; creates detailed logs based on issues observed when working with users and develops solutions such as shortcuts and workarounds that are shared with the team.
• Tests hardware such as Statewide Database computers, software including web- and desktop-based redistricting GIS programs, and configurations. Analyzes / summarizes reports of results to produce optimal configuration guidelines and troubleshoot with users who do not or cannot adhere to such guidelines. Drawing conclusions and making recommendations for software updates to address known bugs or other user issues. Making recommendations for response to support requests by users of redistricting access software.
• Provides systems analysis support to clients. Analyzes and determines computing needs and makes recommendations on appropriate tools and solutions.
• Tests systems and updates internal documentation. May provide input to system redesign or development efforts based on user needs. Position may observe system functionality that could be improved to lead to better performance or ease of use. Position would document the specific issue, provide user data and feedback and suggest system redesign or improvement.
• Escalates technical support issues as needed to the SWDB IT and/or software development team.
• Develops and advocates solutions to system issues, including developing and administering new systems, policies, processes, or programs.

Required Qualifications

• Experience conducting escalated, broad technical support including hardware and software tests, analyzing test results and producing reports of conclusions and recommendations.
• Experience in use and knowledge of networking protocols such as DHCP, TCP / IP, etc.
• Demonstrated skill at project management processes. Demonstrated ability to construct and execute test plans for hardware and software. Experience conducting hardware and software tests, analyzing test results and producing reports of conclusions and recommendations.
• Experience with remote desktop applications and help desk software.
• Requires interpersonal skills in order to work with both technical and non-technical personnel at various levels in the organization. Demonstrated skill providing technical training to users at various levels of skill. Experience developing and administering formal technical training to users at a variety of levels. Ability to elicit and communicate technical and non-technical information in a clear and concise manner.
• Thorough knowledge or ability to acquire knowledge of campus processes, protocols and procedures.
• Experience at providing technical and administrative work direction.
• Experience conducting escalated, broad technical support including hardware and software tests, analyzing test results and producing reports of conclusions and recommendations.
• In-depth knowledge of server internals, especially as needed for troubleshooting and isolating issues.
• Demonstrated experience with GIS software such as ArcGIS, QGIS, or similar.
• Demonstrated skills in configuring, troubleshooting and supporting end user client systems including desktop, laptop and mobile computing devices. Demonstrated skills in assisting users with GIS software: knowledge of and ability to communicate basic tips for using GIS; encourage self-learning: assist users in discovering the necessary functionality of the software, supporting user ability to self-manage the process.
• Thorough knowledge of or the ability to quickly learn the unit's business processes. Working knowledge of organization computer requirements, recommendations and policies including security standards.
• Strong analytical and problem-solving skills; ability to prioritize and manage multiple deadlines. Demonstrated judgment to delegate / escalate issues appropriately.
• Ability to multi-task and meet deadlines with demanding timeframes.
• Excellent organizational skills and ability to work independently and in groups.
• Excellent verbal and written communication skills with strong attention to detail.
• Proven skills in technical assistance and training with demonstrated ability to provide excellent customer service; ability to effectively and tactfully coach and support non-technical, diverse populations and challenging personalities; ability to maintain a professional and proactive demeanor at all times.
• Ability to work easily with individuals and groups from all backgrounds and political beliefs.
• Ability to use discretion and maintain confidentiality.

Education

• Bachelor's Degree and/or equivalent education/experience.

Preferred Qualifications

• Advanced skill at creating technical documentation for complex processes and applications.
• Advanced knowledge of or the ability to learn quickly common campus-specific computer applications for triaging issues (Jira, ServiceNow), contributing to knowledge base entries (Confluence), and domain specific software for reproducing user issues (online and desktop GIS and redistricting programs).
• Strong interest in census, redistricting and related public policy, demographics, geography and diversity.
• Ability to train and lead lower level technicians such as student employees and/or additional support staff we hope to hire in the coming months.
• Ability to fluently speak a second language, in particular Spanish, Vietnamese, Korean, Mandarin or Cantonese, Tagalog or Japanese.
• Certification in Microsoft, Linux, Cisco or any relevant technologies.

Salary & Benefits

This is an exempt, monthly paid position. The annual salary range of the position is $72,418.42 (Step 4.0) to $79,947.76 (Step 6.0), commensurate with experience.

For information on the comprehensive benefits package offered by the University visit:

https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html

How to Apply

Please submit your cover letter and resume as a single attachment when applying.

Other Information

This is a Limited appointment with a scheduled end date of 2/15/2022. Per TX contract, this appointment is not subject to the automatic conversion to career status.

In accordance with ARTICLE 31.B.3c : LIMITED APPOINTMENTS: The automatic conversion to career status, as provided in Section B.2. above, will not occur when: The funding for the position is “one time” funding, of eighteen (18) months or less".

This recruitment has three openings. The incumbent will work remotely throughout the duration of the appointment.

Conviction History Background

This is a designated position requiring fingerprinting and a background check due to the nature of the job responsibilities. Berkeley does hire people with conviction histories and reviews information received in the context of the job responsibilities. The University reserves the right to make employment contingent upon successful completion of the background check.

Equal Employment Opportunity

The University of California is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. For more information about your rights as an applicant see:

https://www.eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf
For the complete University of California nondiscrimination and affirmative action policy see:
http://policy.ucop.edu/doc/4000376/NondiscrimAffirmAct



To apply, visit https://careerspub.universityofcalifornia.edu/psp/ucb/EMPLOYEE/HRMS/c/HRS_HRAM.HRS_APP_SCHJOB.GBL?Page=HRS_APP_JBPST&Action=U&FOCUS=Applicant&SiteId=21&JobOpeningId=17017&PostingSeq=1





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