Overview and Responsibilities
The E-Learning Specialist develops, coordinates, and implements remote learning and academic technology student support services. This position works with faculty, staff, and students to identify support needs of remote students, develops online resources, and supports college initiatives that affect remote students. The E-Learning Specialist works closely with, and is directly accountable to, the Assistant Director of Curriculum and Professional Development and plays a vital role in the success of CVTC’s remote students.
- Develop rapport and constructive working relationships with remote students, staff, and faculty.
- Establish and maintain a presence for student questions and consultation through phone, email, and virtual communication.
- Work in consultation with faculty, student services, and administration to identify, contact, and assist students; establish and maintain departmental relationships to facilitate student success.
- Provide classroom, online and remote training on the Learning Management System and academic technologies.
- Provide referrals to appropriate student service departments regarding academic issues students may encounter to help overcome obstacles to student academic success. Examples of resources and support may include disability services, advising, collaborating with instructors, English language learner services, tutoring, academic support resources, etc.
- Handle all incoming communications from students in an expedient and professional manner.
- Collaborate with the Curriculum and Professional Development (CPD) team to stay current with instructional technology and best practices utilized by faculty.
- Participate on appropriate college-wide and partnering organization teams and contribute to accomplishing the goals and objectives of the team(s).
- Research and analyze available educational technology and software to support online students.
- Evaluate and refine online new student orientation to assure alignment with current on-campus new student orientation.
- Manage and maintain the Online Learner Readiness Assessment and the Learning Online at CVTC course.
- Develop and maintain online learning resources training modules for students (e.g., tutorials to support knowledge of CVTC technologies, success seminars, Online Learner Resources webpage) as needed.
- Collaborate with CPD and Student Services departments to support the development of student resources.
- Collaborate with Instructional Technologist, Technology Professional Developer, Academic Services and IT to assure appropriate technical documentation is available for students, for technology training
- Research and identify best practices for providing learning support services to remote students.
- Promote remote learning support services through student events and faculty professional development sessions.
- Contribute to the CPD Department and events including faculty and staff in-service, training and development, and social media posts.
- Participate as a member of CVTC’s Online Learning Team, representing the student perspective.
- Connect with K-12, universities, and Wisconsin Technical College System (WTCS) technology/distance learning professionals.
- Attend conferences and training on distance learning and educational technology.
Required Knowledge, Skills and Abilities:
- Demonstrated knowledge of current education technology practices.
- Ability to work effectively in a team environment as well as the ability to work independently toward department goals.
- Demonstrate organization skills, attention to detail, and ability develop and implement processes
- Positive, customer-oriented skills.
- Project management skills related to emerging technology initiatives.
- Strong leadership and facilitation skills.
- Ability to prioritize, plan, and carry out a variety of work tasks.
- Ability to model integrity through self-awareness, personal accountability, ethical behavior, quality standards, and sustainable practices.
- Ability to think critically by applying problem solving practices, acquiring relevant information, using technology and other resources appropriately, and evaluating alternatives.
- Excellent interpersonal and communication skills; ability to communicate effectively by speaking and writing clearly, concisely, and professionally; practicing active listening; reading critically and adapting communication for audience.
- Ability to value diversity by recognizing personal biases, adapting to culturally diverse situations, and demonstrating a commitment to equity, inclusion, and respectful interactions with persons of diverse ethnic, cultural, social-economic, or educational backgrounds.
- Advanced knowledge of and skills with technology including software programs for communication, data collection, and decision-making including, but not limited to, Microsoft Office Outlook, Word, and Excel.
- Ability to work a flexible schedule and travel (i.e., access to reliable transportation) to regional campuses as needed to fulfill the responsibilities of the position.
- Bachelor’s degree in education, training & development, technology, distance learning, or related field; master’s degree preferred.
- Minimum of two years of experience in academic support services or teaching; postsecondary experience preferred.
- Experience with web-based instructional design.
- Experience providing remote support services.
- Experience in project management and program evaluation.
In evaluating candidates for this position, the College may consider a combination of education, training, and experience which provides the necessary knowledge, skills and abilities to perform duties of position..As an equal opportunity/access employer and educator, CVTC is committed to creating and sustaining a diverse and inclusive environment. All qualified candidates are encouraged to apply.Benefits Summary
- Health insurance for employee, spouse, and dependents with attached Health Savings Account (HSA) and wellness incentive
- Dental insurance for employee, spouse, and dependents
- Life and long-term disability insurance
- Wisconsin Retirement System (WRS)
- 403(b) tax deferred annuity program
- 457(b) deferred compensation plan
- Section 125 flexible spending accounts
- Paid vacation, personal, and sick time
- Paid holidays
- Employee Assistance Program (EAP)
- Tuition reimbursement (eligibility requirements apply)
- Professional development
Generally, with the exception of tuition reimbursement, benefits eligibility begins on the first date of employment (i.e., there is no waiting period).
CVTC does not discriminate on the basis of race, color, national origin, sex, disability, or age in its programs and activities. The following person has been designated to handle inquiries regarding the college's non-discrimination policies: Director of Human Resources, 620 W. Clairemont Avenue, Eau Claire, WI 54701, 715-833-6334, WI Relay: 711