Student Services Professional 1 (Advisor) - College of Social Work

Knoxville, TN
Jun 10, 2021
Employment Type
Full Time
Institution Type
Four-Year Institution
Advisor I, College of Social Work

Regular Full-time, Market Range 07

 The University of Tennessee Knoxville, College of Social Work is looking for a vibrant, dynamic individual interested in working in a team environment dedicated to student success. As a member of the College of Social Work staff, the Advisor is responsible for providing academic support and advising to graduate social work students enrolled in our online Master Science in Social Work (MSSW) program. Advisors use  online programs like Banner/MyUTK to assist students in developing plans of study and reviewing their progress. Areas of responsibility include supporting recruiting and admissions, providing academic advising, managing student records and tracking, providing support for students encountering academic challenges, and supporting enrollment management.

The University: The University of Tennessee, Knoxville, is the state’s flagship research institution, a campus of choice for outstanding undergraduates, and a premier graduate institution. Enrolling 27,000 students, the campus is located within the foothills of the Great Smoky Mountains and beautiful East Tennessee.  The CSW Nashville campus serves graduate social work students in the Nashville metro area and also serves as the home for faculty and staff supporting the online MSSW program. As a land-grant university guided by its new strategic plan, it is committed to excellence in teaching, research, scholarship, creative activity, outreach, and engagement. In all its activities, the university aims to advance the frontiers of human knowledge and enrich and elevate society. The university values seeking knowledge, leading with innovation and integrity, advancing diversity and inclusion, engaging locally and globally and embracing the responsible stewardship of resources.

The Position: The advisor provides comprehensive academic advising to online graduate MSSW students in the College of Social Work, assisting students with developing a course of study, managing any changes to their plans, and proceeding through to graduation. The advisor also mentors students on professionalism and social work values and ethics throughout their time in the program. Well versed in Graduate School and College policies, processes, and important dates, the advisor communicates these to students and faculty. When students encounter challenges, the Advisor will collaborate with student support services on campus and will coordinate academic committee meeting proceedings and keeps a record of all communication between program directors, students, faculty, and field, as applicable. The Advisor also works closely with the CSW recruiters and CSW Leadership, academic program directors, Student Services, Graduate Admissions to facilitate the recruitment and admission processes. The Advisor will also serve on campus, College, and University committees related to student success.


 EDUCATION: Applicant must hold a Master’s degree in Social Work from an accredited program.

Required experience:

  • Mediation skills and the capacity to engage others in a meaningful way
  • Excellent communication and writing skills
  • Strong organizational skills, the ability to handle simultaneous projects, and the ability to respond quickly and accurately to inquiries and requests
  • Commitment to the diversity and inclusion goals of the university
  • Computer literacy and strong skills with computer applications such as MS Office and Zoom
  • Willingness and capability to learn various database and student information programs to manage applicant and student files
Preferred experience:

  • Experience working with students in a college or university setting.
  • Experience working with banner/myutk.
  • Experience working with diverse student populations.
WORK SCHEDULE: This position may occasionally have weekend work hours and overnight travel.

WORK LOCATION:  This position will provide guidance solely to the online graduate MSSW students therefore may be located at either the Knoxville or Nashville campus.

Application Process: Interested individuals should provide a cover letter addressing professional experience relevant to each required and preferred qualifications, a resume, and complete contact information for 3 professional references. Screening of applicants will begin immediately and will continue until the position has been filled. 

Job: Student Services
Primary Location: US-Tennessee-Knoxville
Organization: Social Work
Schedule: Full-time
Job Posting: Jun 8, 2021, 5:48:58 PM

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