Financial Aid Manager III - Director, Financial Aid (College of Medicine-Phoenix)

Tucson, AZ
Jun 10, 2021
Executive Administration Jobs
C-Level & Executive Directors
Employment Type
Full Time
Institution Type
Four-Year Institution
Posting Number:



COM Phoenix Academic Affairs

Department Website Link:

College of Medicine-Phoenix


Greater Phoenix Area


435 N. 5th St., Phoenix, AZ 85004 USA

Position Highlights:

Manages all aspects of scholarship and financial aid administration including planning, implementing, and communicating awarding policies; determines students' level of need and eligibility for financial aid; partners with internal and external partners to strategically allocate funds and maintain institutional reporting requirements; and assists students and families from pre-enrollment through post-graduation loan repayment. Plays a vital role in maximizing student recruitment and retention. Interprets (institutional, state, and federal) financial aid regulations, and implements procedures to ensure regulatory and fiduciary compliance and timely delivery of financial aid.

This position will collaborate with the University of Arizona main campus Office of Scholarships and Financial Aid (OSFA) and the Bursar's office as well as colleagues within the Phoenix campus (Admissions and Recruitment, Development), and peer colleagues at the College of Medicine-Tucson. This position reports to the Associate Dean of Student Affairs.

The University of Arizona College of Medicine – Phoenixanchors the 28-acre Phoenix Biomedical Campus in the heart of the Valley of theSun. The College inspires and trains individuals to become exemplaryphysicians, scientists and leaders who are life-long learners and inquisitivescholars. We embrace professionalism, innovation and collaboration to optimizehealth and health care for all. The Phoenix Biomedical Campus embodies theUniversity’s priorities of engagement, partnership, innovation, and synergy inits world-class academic and research initiatives, with clinical facilitiesthroughout Greater Phoenix. The campus also houses the UA Colleges of PublicHealth, Pharmacy, and Nursing, as well as Northern Arizona University’s Collegeof Health and Human Services, the Translational Genomics Research Institute(TGen) and the International Genomics Consortium.

Outstanding UAbenefits include health, dental, and vision insurance plans; life insurance anddisability programs; paid vacation, sick leave, and holidays; UA/ASU/NAUtuition reduction for the employee and qualified family members; stateretirement plan; access to UA recreation and cultural activities; and more!

The University of Arizona has been recognized for ourinnovative work-life programs. For more information about working at theUniversity of Arizona and relocations services, please click here.

Duties & Responsibilities:

  • Organize, administer, manage, and evaluate a comprehensive financial aid office.
  • Primary contact for College of Medicine-Phoenix students, prospective students and applicants in person, or via e-mail, mail, and telephone regarding financial aid information/eligibility; organizes, prepares, facilitates and presents information to applicants, students, and others with an interest in financing medical education.
  • Prepare and conduct required entrance/exit counseling sessions and on-going, longitudinal debt management sessions in accordance to accreditation standard requirements.
  • Participates in regular collaboration with the Director of Student Development and the Director of Advising to build financial aid literacy into the existing wellness and career advising programs.
  • Prepares meetings (as needed) with the Student Affairs team to provide updates and anticipate conflicts and provide solutions with regard to academic schedule changes and their effect on student financial aid disbursement.
  • Supervisory responsibilities for Senior Financial Aid Counselor, in providing specialized counseling and financial aid services under government, donor and/or institutional rules, regulations, guidelines and procedures for awarding of financial aid. This includes monitoring work-flow procedures; work with staff to maintain and meet deadlines; maintain work schedules of team; and communicate discrepancies and issues with senior management. As well as conducting performance reviews and periodic evaluations.
  • Manage and monitor the financial aid daily line item budget and financial operations in accordance with budget allocations.
  • Plans, processes, awards, reevaluates, and compiles reports of financial aid for the students enrolled in College of Medicine - Phoenix program.
  • Collects and/or analyzes financial data on students to determine aid eligibility under the federal need analysis and processes financial aid reevaluation requests independently using professional judgment permitted under federal guidelines
  • Awards financial aid packages to students enrolled in College of Medicine-Phoenix program. Works closely with the Office of Admissions and Recruitment to determine funding available to be used for the recruitment of admitted students.
  • Coordinates with the Senior Program Coordinator, College of Medicine Financial Aid, in providing specialized counseling, resolving technical processing problems, and evaluating applicants for the Health Profession Programs and other scholarship and loan programs.
  • Provides training in the rules, regulations, and policies of these and other federal, state, and institutional and donor programs. Also, analyzes parental data and awards Health Professions Scholarship and Loan Program funding to medical students.
  • Reviews and evaluates documentation to ensure compliance with government rules and regulations. Carefully monitors over awards, under awards, and other discrepancies that require professional judgment.
  • Reviews disbursement reports, federal student aid reports, and collects and compiles data for financial aid indebtedness for accreditation agency reporting (annual LCME Financial Aid Questionnaire), or other units by request of the Dean's Office.
  • Evaluates policies, procedures, and forms to develop improved methods. Initiates recommendations for policy or procedural changes. Assists in quality control of computer system procedures and reports and assists in testing new releases. Reviews, interprets, and disseminates technical information regarding computer processing procedures, debt management.
  • Responsible for researching former College of Medicine graduates to determine specialty practices and locations of practices and other information for the Annual Operating Report and for the annual request for funding of medical students under the Scholarship for Disadvantaged Students, both Department of Health and Human Services reports. Submits information to the Senior Business Manager, Office of Student Financial Aid.
  • Interacts and maintains liaison with university staff, faculty, scholarship donors, and outside agencies such as student loan lenders and servicers, guarantee agencies, military services, and other agencies in resolving problems/issues for students with these entities, and in facilitating program objectives.
  • Represents COM-P at regional/national meetings/committees (AAMC/GSA) and participates in networking program development as necessary.
  • Serve as an ex-officio member to College committees (i.e. Student Progress, Policy, and Scholarship).
  • Liaison for PeopleSoft (UAccess) system changes, issues and updates for the Office of Student Financial Aid COM. Assists in quality control of computer system procedures and reports and assists in testing. Provides technical advice and recommendations on policies and procedures. Provides staff training.
  • Completes the COM scholarship projections calculations and submits scholarship funds transfer requests from the Foundation to the UA accounts.
  • Other duties as assigned.

Minimum Qualifications:

  • Generally requires a Bachelor's degree.
  • Minimum of 7 years of related work experience, including 3 years of managerial experience, or equivalent combination of education and work experience.

Preferred Qualifications:

• Three year's managerial experience.

• One year direct experience working with graduate students. Strong customer service experience.

• Ability to work cooperatively and respectfully with a diverse group of students and faculty of the College of Medicine-Phoenix. Able to work with diverse populations.

• Experience working with community representatives coordinating student programs.

• Experience with processing federal loans.

• Demonstrated skill in problem resolution.

• Administrative experience in a university setting.

• Effective communication skills, written and oral.

• Demonstrated skill in problem resolution.



Full Time/Part Time:

Full Time

Number of Hours Worked per Week:


Job FTE:


Work Calendar:


Job Category:

Student Services

Benefits Eligible:

Yes - Full Benefits

Rate of Pay:

$59,828 - $86,417 Annually, Depending on Experience

Compensation Type:

salary at 1.0 full-time equivalency (FTE)



Career Stream and Level:


Job Family:

Financial Aid

Job Function:

Student Services

Type of criminal background check required::

Name-based criminal background check (non-security sensitive)

Number of Vacancies:


Target Hire Date:


Expected End Date:

Contact Information for Candidates:

College of Medicine-Phoenix, Office of Human Resources

[email protected]

Open Date:


Open Until Filled:


Documents Needed to Apply:

Resume and Cover Letter

Special Instructions to Applicant:

Application: The online application should be completed in its entirety. Blank or missed information may be considered an incomplete submission.

Letter of Interest: Should clearly indicate how your skills and professional employment experience meet the Minimum and the Preferred qualifications (if applicable).

The University of Arizona has currently adopted a working environment and interview process in accordance with guidelines recommended by the CDC.

Diversity Statement:

At the University of Arizona, we value our inclusive climate because we know that diversity in experiences and perspectives is vital to advancing innovation, critical thinking, solving complex problems, and creating an inclusive academic community. As an Hispanic-serving institution and a Native American/Alaska Native-serving institution, we translate these values into action by seeking individuals who have experience and expertise working with diverse students, colleagues, and constituencies. Because we seek a workforce with a wide range of perspectives and experiences, we provide equal employment opportunities to applicants and employees without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or genetic information. As an Employer of National Service, we also welcome alumni of AmeriCorps, Peace Corps, and other national service programs and others who will help us advance our Inclusive Excellence initiative aimed at creating a university that values student, staff and faculty engagement in addressing issues of diversity and inclusiveness.

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