CLINICAL TECHNICIAN III Point of Care (M-F 8:30am-5:00pm)
Assist the Point of Care Testing (POCT) Manager in implementation and maintenance of Point of Care Testing instruments and kits involved in the Duke University Hospital Point of Care Testing Program to ensure quality patient care. Lead support tech, assist with workflow coordination in the area. Assist in training new personnel. The position is not working as a Phlebotomist.
- Lead support tech.
- Assist in training new personnel; provide technical assistance to new employees as assigned.
- Make work assignments for clinical technicians.
- Review work of other clinical technicians.
- Administrative duties to include: filing, scanning of documents, and data entry. Receiving and returning of instruments. Receive and properly store reagents.
- Delivery of needed reagents to clinics/units as needed. Maintain a list of locations receiving reagents (ex: i-Stat reagents and COVID kits) from POCT and report the information monthly to Lab finance.
- Survey and identify POCT equipment and test kits within the Duke Hospital System.
- Set up, operate, and maintain laboratory equipment and test systems according to established procedures/policies.
- Maintain a list of instruments to include when received, when linearity performed, location the instrument was installed and the date it was installed, date and reason removed from the location, and when returned to the vendor.
- Perform Quality Control, linearities, and maintenance protocols on instruments and test systems used in POCT following established procedures.
- Monitor and perform troubleshooting/problem solving of instruments, test systems, interface and general laboratory problems: a) ensure documentation of problems, and b) recognize problems/situations that need to be brought to the attention of the POCT Supervisor and Director of Quality Improvement.
- Assist in the implementation of External Proficiency Testing Programs for the POCT Program including distribution and pick-up.
- Monitor the usage and purchase of supplies to maintain orderly work flow, ensuring maximum usage and minimum waste.
- Interact in a professional manner with patients, doctors, nurses and other staff members.
- Attend Continuing Education events in order to stay current with new developments within POCT.
- Work at the Cardinal warehouse as needed to monitor the amount of manual product on hand, and perform all Quality Control for product distribution.
- Monitor, investigate, and communicate to nursing staff patient data transmission problems.
- Program the instrument docking stations to transfer patient results to the POCT middleware.
- Support POCT sites with troubleshooting of docking stations.
- Maintain the POCT SharePoint site and assist POC manager with maintaining SoftTech.
- Perform tasks that are not specifically covered by your job description and to perform all reasonable tasks as requested by a Medical Laboratory Scientist, Advanced or the Manager.
High School diploma or GED. Associate Degree preferred.
At least three (3) years previous experience and/or alternatively, an equivalent combination of relevant education and/or experience. Strong Customer service skills, inventory management experience, ability to update information on a SharePoint site, instrument troubleshooting skills and previous leadership or supervisory experiences a must.
Three (3) years of experience as a Clinical Tech II preferred, plus achieve required competency level for specified job responsibilities.
Degrees, Licensure, and/or Certification:
Requires a valid NC Driver license.
DMV driving history must meet the guidelines set by Duke Health to operator a DUMC vehicle.
Knowledge, Skills, and Abilities:
- Knowledge of medical terms preferred.
- Must be skilled in the use of a computer and have knowledge of hierarchal databases and spreadsheet management (Excel/Word/PowerPoint).
- Professional communication skills to interact with the POC Testing end users.
- Working knowledge of laboratory and hospital computer systems is helpful.
- Thorough knowledge of laboratory safety and infection control procedures and practices including standard precautions and hazardous chemical handling.
- Ability to demonstrate required dexterity, knowledge, and ability to complete assigned laboratory tasks and skills, attention to detail and compliance with all appropriate regulatory and safety requirements.
- Ability to maintain effective working relationships with other employees.
- Ability to perform independently in resolving lab problems.
- Must be able to walk distances (North from South within 10 minutes)
Distinguishing Characteristics of this Level:
- Performs assigned responsibilities accurately and in a timely manner.
- Demonstrates the ability to work independently
- Basic supervisory skills in scheduling, workloads, and development of procedures.
- Working knowledge of inventory management.
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