PRMO:, established in 2001, Patient Revenue Management Organization (PRMO) is a fully integrated, centralized revenue cycle organization supporting all of Duke Health, including Duke University Hospital, Duke Regional Hospital, Duke Raleigh Hospital, the Private Diagnostic Clinic, and Duke PrimaryCare. The PRMO focuses on streamlining the revenue cycle through enhanced management of scheduling, registration, coding, HIM operations, billing, collections, cash management, and customer service. The Mission of the PRMO is delivering quality service by enhancing the patient experience, providing financial security, and preserving Duke’s reputation and mission of advancing health together. Our Vision is to be recognized as a world class innovative revenue cycle organization that values our people, patients and performance.

Duke University Health System - Patient Revenue Management Office (PRMO) seeks to hire an experienced Epic Training Specialist who will embrace our mission of Advancing Health Together.

A little about us:

The Mission of the PRMO is delivering quality service by enhancing the patient experience, providing financial security, and preserving Duke’s reputation and mission of advancing health together. Our Vision is to be recognized as a world class innovative revenue cycle organization that values our people, patients and performance.

Job Description

The Epic Training Specialist [Epic Health Information Management (HIM) Principal Trainer] will focus on Maestro Care performance improvement initiatives (in alignment with the Duke Health, Patient Revenue Management Organization’s business needs) through the development, implementation and delivery of Maestro Care Revenue Cycle curricula. Candidates should have proven systems training experience as follows: needs assessment; course development; live, virtual and in person instructor-led training; self-paced/online training; blended learning methodologies; evaluation and adult learning principles.

Complete and maintain Epic HIM Principal Trainer Certification within six months of effective date, as a Duke Health Condition of Employment.

Deliver respective Maestro Care application(s) live, virtual and in-person instructor-led sessions, utilizing facilitation techniques and integrating adult learning principles, in response to routine, organizational new hire onboarding training schedule and special training in support of operational business needs. Cross-credential in additional Duke Health Maestro Care, Revenue Cycle applications such as Cadence, Grand Central, Hospital Billing and Professional Billing and train as needed. Prepare for the delivery, including preparing instructional materials setting up activities and prepping space including A/V set up and distance learning technologies (WebEx, Audio Conferencing, etc.). Pull class rosters and document attendance via the Learning Management System.

Assess organizational and departmental gaps/learning needs; develop formalized training plans in response, utilizing appropriate blended learning delivery method(s). Design and create interactive, skills-based live, virtual and in-person instructor-led courses developing activities using adult learning principles and integrating instructional design techniques, including: facilitator/participant guides, job aides.

Participate on project teams, committees and Maestro Care optimization work groups, utilizing the departmental consulting model; establish rapport with operational partners along with departmental training SMEs in the development of instructional materials/delivery strategies to support departmental and organizational initiatives. Ensure understanding of departmental workflows and incorporate into training.

Update content and materials as necessary due to program, process, systems or delivery changes. Ensure that training content and materials always reflect current processes, procedures and guidelines.

Develop and assist with testing Maestro Care training scripts.

You’ll love this role if you are:

You’ll thrive in this role if you are:

Required Qualifications at this Level

Education

Work requires analytical, communications and organizational skills acquired through completion of a bachelor's degree program.

Experience

Work requires three years of experience involving academic, instructional or training techniques to acquire skills necessary to plan, instruct and coordinate training and educational programs. Healthcare experience is required.

Experience

Complete and maintain Epic HIM Principal Trainer Certification within six months of effective date, as a Duke Health Condition of Employment.

Distinguishing characteristics of this level

• Strong analytical, critical thinking, innovative problem solving, leadership, project management, consultation and organizational skills, ability to prioritize multiple competing priorities.
• Excellent interpersonal skills and ability to work across multiple teams.
• Demonstrated verbal and written communication skills, including ability to complete comprehensive training plans based on established templates, collaborate to produce refined project/initiative SharePoint sites where applicable.

Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.