Public Safety Telecommunicator

Job description

Position Type:

Permanent Staff (SHRA)

Is this an internal only recruitment?:


Position Title:

Public Safety Telecommunicator - Advanced

Working Title:

Public Safety Telecommunicator

Position Number:


Vacancy ID:


Budgeted Hiring Range:

$39,000 - $43,111

Pay Band Information:

To learn more about the pay band for this branch and role, please see the Career Banding rates spreadsheet.

Salary Grade Equivalent:


Full-time/Part-time Permanent/Time-Limited:

Full-Time Permanent

Hours per week:


Work Schedule:

6pm – 6am (12 hours shifts)
Week 1 work Tuesday, Wednesday, Saturday and Sunday.
Week 2 work Monday, Thursday & Friday.
Rotation repeats every other week. (subject to change)

Department Name and Number:

UPD Police-234401

Date First Posted:


Closing Date:


Position Location:

Chapel Hill, NC

Position Posting Category:


Department Description:

The University of North Carolina at Chapel Hill Police Department is a service agency dedicated to the safety and security of the University community. The Director of Public Safety reports to the Associate Vice Chancellor for Campus Safety & Risk Management. The delivery of services centers around one primary concern: “Protecting North Carolina’s Future.” This commitment includes the provision of services to the community when crimes occur, as well as the prevention of crime. The employees of the Department of Public Safety continue to work in partnership with the community to deliver the finest possible services available. It is important to recognize that the services provided by this department are in support of a campus that was identified in the Terrorism Assessment Tool used by Orange County as the top designation in Orange County for terrorist attacks. Also, the Smith Center was designated for a site evaluation by the National Guard as part of their assessment of the state for terrorism activity. Emergency and Risk recovery plans are in place to ensure Public Safety’s services are not interrupted in the event of natural or man-made disasters. Additional complexities of the Department of Public Safety include a 911 Communications Center, which serves as back-up to Orange County Emergency Management’s 911 Communications as the second and only additional point of dispatch countywide. In addition to about 40,000 university students, faculty, and staff, the presence of a major medical center certified a Level 1 Trauma Center and major sporting events increases the population served to millions each year.
The department is nationally accredited by the Commission on Accreditation for Law Enforcement Agencies (CALEA). The UNC Chapel Hill Department of Public Safety was the first nationally accredited university law enforcement agency in the state, and one of only 43 in the country.
The department consists of about 110 permanent employees including 53 sworn law enforcement officers, and about 85 temporary employees including 30 sworn reserve police officers and about 40 contract security guards. The Operating Budget is approximately $8 million per year.

Equal Opportunity Employer:

The University of North Carolina at Chapel Hill is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender, gender expression, gender identity, genetic information, race, national origin, religion, sex, sexual orientation, or status as a protected veteran.

Position Description:

The primary purpose of this position is to operate the UNC Chapel Hill Emergency 9-1-1 Communications Center effectively and efficiently 24 hours a day, 365 days a year ensuring law enforcement response, emergency response and other miscellaneous needs. This consists of collecting, processing, prioritizing and disseminating information from and to multiple resources and agencies under stressful conditions.

Responsibilities of this position will consist of the following:

1. Dispatching operations for emergency and non-emergency assistance to the University community and surrounding agencies.
2. Processing maintenance requests and contact on-call trades with Facilities Services infrastructure during a public health emergency.
3. Serving as a 24/7 point of contact while most other University operations have been suspended.

Minimum Education and Experience Requirements:

High School diploma and sufficient experience to demonstrate ability to work under pressure. Additional Education and Experience will be necessary for progressive steps (Journey and Advanced). Requires certification as a Division of Criminal Information computer operator or the ability to achieve certification within 45 days of employment. May require Basic Telecommunicator Certification in accordance with the provisions of the North Carolina Criminal Justice Training and Standards Commission or the ability to achieve certification within one year of employment. All degrees must be received from appropriately accredited institutions.

Essential Skills, Knowledge and Abilities:

Candidate must hold or obtain within probationary period certification of the Division of Criminal Information Network and maintain during tenure of position. Candidate must hold or be able to obtain Telecommunicator Certification within the first year of employment. This position is necessary to ensure continued, uninterrupted University operations during periods of adverse weather and/or emergency situations, including those that require the University to close. As such, the employee will be required to report to work according to their usual schedule, or upon notification to report outside of the usual work schedule. This position is also considered a “mandatory” employee position. Mandatory employees may be directed by their supervisor to report to work at a designated University worksite other than their personal residence at specific dates and times to perform particular responsibilities.
Must be able to operate multiple computer systems simultaneously including CAD, DCIN, Alarm systems, computerized multi-line/channel telephone, and radio systems while performing other multi-task duties on a continuous basis. Applicant must have advanced written and verbal communication skills. Must pass in-depth background investigation and have the ability to work efficiently under pressure. UNC-Chapel Hill Police Department maintains a 24-hour operation, 7 days a week; therefore work schedule varies depending on operational needs. Must have a valid North Carolina Driver’s License in order to operate a University State-owned vehicle in the event of an emergency, provide dispatch from other work locations if necessary, or to attend required training.

Preferred Qualifications:

Previous Emergency Communications Dispatch experience and computer experience is strongly preferred.

Required Licenses/Certifications:

Requires certification as a Division of Criminal Information computer operator or the ability to achieve certification within 120 days of employment. Requires Telecommunicator Certification or the ability to obtain within one year of employment.
Must have a valid North Carolina Driver’s License in order to operate a University State-owned vehicle.

Special Physical and Mental Requirements:

Applicant must meet physical requirements of the North Carolina Sheriff’s Training and Standards including physical examination and drug screening. Must be able to sit for extended periods of time with or without an accommodation.

Position/Schedule Requirements:

Evening work, Exposure to Bloodborne Pathogens, Exposure to Hazardous Materials, Night work, Overtime occasionally, Rotating shifts, Rotating shifts occasionally, Shift work, Shift work occasionally, Valid NC Driver’s License, Weekend work, Weekend work occasionally

Stimulus/ARRA Funded:





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Job No:
Posted: 6/10/2021
Application Due: 9/8/2021
Work Type: Full Time