Program Assistant

Job description

Position Type:

Permanent Staff (SHRA)

Is this an internal only recruitment?:


Position Title:

Admin Support Associate - Advanced

Working Title:

Program Assistant

Position Number:


Vacancy ID:


Budgeted Hiring Range:

$36,850 - $50,656

Pay Band Information:

To learn more about the pay band for this branch and role, please see the Career Banding rates spreadsheet.

Salary Grade Equivalent:


Full-time/Part-time Permanent/Time-Limited:

Full-Time Permanent

Hours per week:


Work Schedule:

Monday – Friday, 8:00 a.m. – 5:00 p.m.

Department Name and Number:

FS-Bldg Svcs-OWRR-245600

Date First Posted:


Closing Date:


Position Location:

Chapel Hill, NC

Position Posting Category:

Facilities and Skilled Trades

Department Description:

The Office of Waste Reduction and Recycling (OWRR) promotes waste reduction, recycling, and reuse throughout all University operations, departments, and buildings. OWRR exists to provide education and support the university community as it strives to minimize waste and maximize material recovery as established by the NC Solid Waste Management Act (SB111) and subsequent executive orders, local regulations, and preferred best management practices.

Equal Opportunity Employer:

The University of North Carolina at Chapel Hill is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender, gender expression, gender identity, genetic information, race, national origin, religion, sex, sexual orientation, or status as a protected veteran.

Position Description:

This position is in a front-line role and is the key coordinator of OWRR’s business processes, customer service provision, and data management.

This position coordinates day to day procedures, provides customer service to the campus community, and maintains all types of records and information for the office. This position processes requests for services, keeps track of data related to waste diversion amounts and costs, and manages the office. This position communicates program information, policies, and procedures to customers. This position coordinates technical processing functions and serves as the billing, data management, and business process expert for the program. This position supports other staff members and helps keep program information up-to-date (stickers, brochures, newsletters, website, etc.) This may include preparing and writing report summaries and other brief communication pieces.

This position routinely answers questions via phone and email about recycling, composting and waste management—both general and detailed questions about services. This position processes work orders and communicates with internal operations staff and contractors to ensure that service requests are communicated, completed, and billed (if applicable).

This position inputs and manages data from a variety of sources for monthly programming reports, annual waste recovery calculations and trend report, fiscal reporting, billing, preventative maintenance, service schedules, and database upkeep. This includes producing reports, creating and manipulating complex spreadsheets, and writing summaries. This position compiles reports for the office including monthly reports summarizing programs and services, monthly and annual trend analysis reports, and summary comparisons.

This position supports outreach and engagement activities by coordinating the update of materials, printing jobs, and other outreach support pieces by working with UNC Creative, the Waste Diversion Coordinators, or the Program Manager. The position is expected to make modifications to existing promotional materials, update websites and social media, produce simple newsletters, and assist with the upkeep of inventory, printing, and design of materials.

Minimum Education and Experience Requirements:

High school diploma or equivalency; or demonstrated possession of the competencies necessary to perform the work.

Essential Skills, Knowledge and Abilities:

This position requires a knowledge of all waste management programs and operations. This position works closely with OWRR’s Waste Diversion staff and all campus customers to provide customer service support. As the first person many come in contact with, this person serves as an ambassador for waste diversion

Preferred Qualifications:

Preference for a solid working knowledge of sustainability and waste management, recycling, composting, excellent communication skills, strong interpersonal skills, and program development skills. Knowledge of recycling and composting programs within a variety of campus buildings and settings, academic, administrative, research, student housing, athletics, retail, dining, library, maintenance is helpful.
-Accounting background or experience.
-Demonstrated customer service skills.
-Administrative experience or experience managing work processes.
-Proficient with Excel, Word, Access, and PowerPoint.
-Experience with AIM and other university systems.
-Experience with editing software such as Adobe Illustrator and Photoshop

Position/Schedule Requirements:

Evening work occasionally, Night work occasionally, Overtime occasionally, Weekend work occasionally

Stimulus/ARRA Funded:





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Job No:
Posted: 6/10/2021
Application Due: 6/12/2021
Work Type: Full Time