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Enrollment Services Specialist II

Job description

Position Summary

First Application Review Date: June 22, 2021
The Enrollment Services Specialist performs a comprehensive set of enrollment functions: admission, residency, registration, enrollment verification, program declaration, and transcript requests to facilitate students’ matriculation and success at the College. The role requires strong customer service and communication skills as well as dedication to data integrity and accuracy. This is a full-time, 12 month, benefit eligible position.

The Human Resources Diversity StatementThe Human Resources Team commits to fostering a culture where each person, employee or not - feels heard, supported and engaged in a positive and empathetic way. We purposefully construct and nurture a focus upon community and inclusiveness. All lives matter regardless of actual or perceived sexual identity, gender identity, gender expression, economic status, ethnicity, ability, disability, religious beliefs or disbeliefs, age, immigration status, or location.
In HR, every experience matters, and it is our goal to make those experiences matter for you.
Title IX DisclaimerTitle IX of the Education Amendments of 1972, states: "No person in the United States shall, on the basis of sex, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any education program or activity receiving Federal financial assistance."
The goal of CCC is to provide an educational, employment, and business environment free of gender discrimination. Incidents of misconduct should be reported to the college Title IX Coordinator, as outlined in policy, contact information is available at this link: https://www.coconino.edu/title-ix Essential Duties and Responsibilities

Admission and Residency

  • In coordination with fellow Enrollment Services Specialist, manage the application and residency process in Enrollment Rx (Salesforce): review, troubleshoot, and process application and residency documentation, communicating frequently with applicants.
  • Interpret and communicate complex college, state, and federal policies on residency classifications and a variety of admission statuses, (e.g., special student, dual enrollment).

  • Registration and Student Records
  • Assist students with navigation and effective use of Banner self-service registration; identify causes for error messages and provide students with avenues to resolve issues.
  • Review and verify student forms and documentation for accuracy – processing within the Banner student information system with the highest regard for data integrity, or distributing to the appropriate RES staff member.
  • Image, upload, and accurately index documents in AppXtender according to college, state, and federal record retention and privacy guidelines.
  • Manage requests for official transcripts through Parchment transcript service, troubleshooting login, payment, hold, and data mismatch issues.
  • Perform required bi-weekly enrollment reporting to the National Student Clearinghouse.
  • Serve as back-up for the transfer credit evaluation, graduation application review, and curriculum and scheduling processes as directed; utilize Degree Works for program review.

  • Customer Service and Collaboration
  • Serve as one of the main representatives of the College and RES, often being the first point of contact for students, parents, and the general public.
  • Act as the departmental liaison to branch campuses for all RES policies and procedures.
  • Protect student privacy according to FERPA regulations, be a FERPA ambassador for the college.
  • Value and respect student diversity in a professional manner at all times.
  • Support a positive workplace environment.
  • Participate on college-wide committees and functions as workload allows.
  • Knowledge, Skills and Abilities

    Knowledge of policies, procedures, rules and regulations governing college admissions, residency classification, and student privacy. Knowledge of relational databases and data integrity. Skilled in customer service strategies and functions. Ability to communicate effectively in verbal and written formats.

    Minimum Qualifications

    Associate’s degree and 2 years of experience indirectly related functions; or 4 years of progressively responsible experience in directly related functions; or any equivalent combination of education and experience sufficient to successfully perform the essential duties of the job and/or as approved by the Human Resources department.

    Experience working in post-secondary institutions (specifically at the community college level) in a Registrar’s Office, Admissions Office, or Enrollment Services Office. Experience working with a CRM (e.g., Salesforce, Slate) and with a student information system (e.g., Banner, Colleague, Peoplesoft). Must be detail oriented and have a concern for data integrity.




    Diversity Profile: University


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    Job No:
    Posted: 6/9/2021
    Application Due: 9/7/2021
    Work Type: Full Time