Test Center Associate (Part-time)
The ideal candidate will work hours in both the Cedar Rapids and Iowa City test centers. Schedule will be based on test center needs Monday through Thursday 8am-8pm and Friday 8am-5pm. Evenings may be required. To advance the college’s mission, vision, principles, values, and strategic initiatives by providing courteous, efficient and accurate testing and certification services to students, faculty, staff, job-seekers, professionals, and community members. GENERAL JOB SUMMARY: With limited supervision the test center associate will administer and proctor both classroom and certification exams for Kirkwood students and community candidates. The test center associate will work closely with individuals of diverse needs and backgrounds which will require professional collaboration with department staff and faculty. The test center associate will serve candidates in various ways to include giving clear oral instructions, using various technologies, providing test accommodations, and performing clerical duties. Ideal candidate will work in both the Cedar Rapids and Iowa City test centers. UNIVERSAL CORE COMPETENCIES:
Advocate for Continual Improvement- empowering each other to identify opportunities for excellence. Collaborate with Mutual Accountability- working together with a willingness to take ownership and account for our actions. Champion Service- anticipating needs and create a welcoming, diverse, and inclusive environment. Perseverance- commitment to excellence even in the face of adversity or delay in achieving success. Lead- regardless of title, through positive influence. DUTIES/RESPONSIBILITIES: Provide positive support and strong customer service to students, other testing candidates, and Kirkwood employees. Oversee testers using web based scheduling system, desktop monitoring software, and video surveillance tools. Follow specific protocols and give clear instructions with efficiency. Access appropriate tools for problem solving. Maintain strict confidentiality regarding candidate and exam information. Perform other related work duties as assigned. Examples include: reading exams aloud to candidates, virtually proctoring exams, working in other Learning Service areas, etc. PERFORMANCE EXPECTATIONS: Represent the college in the most positive manner with prospective, former, and current students, clients, suppliers, and the community we serve. Welcome, value, and nurture people of all backgrounds, perspectives, and experiences, as well as support and promote an environment that accepts differences. Establish and maintain professional working relationships with students, colleagues, staff, administration, and general public. Follow established protocols with consistency and limited supervision. Possess effective problem-solving, time-management, and organizational skills. Exhibit professional, positive, and calm demeanor at all times. Read, listen, understand, and express oneself clearly and effectively in oral and written form. Maintain confidential records in a manner that is acceptable and consistent with the department and college objectives, guidelines, policies, and practices.The statements contained herein reflect general details as necessary to describe the essential job duties/responsibilities and performance expectations of the job, which should not be considered an all-inclusive listing of work requirements. Individuals may perform other duties as assigned.PHYSICAL ACTIVITIES WITH/WITHOUT REASONABLE ACCOMMODATION: Position involves working in an office setting. Occasional (10-33%) standing, pushing, pulling and grasping. Frequent (34-66%) reaching and viewing a computer and other types of close visual work. Constant (67-100%) sitting, walking, repetitive motion, talking and hearing. MINIMUM QUALIFICATIONS:Working knowledge of or ability to learn multiple computer platforms. Equivalent to three years of employment experience in office or post-secondary setting OR an Associate’s degree. EEO STATEMENT: Kirkwood Community College shall not engage in nor allow unlawful discrimination against any employee or applicant for employment. This includes all employment practices, hiring practices, and unwelcome harassment of applicants or employees based on race, color, national origin, creed, religion, sex, sexual orientation, gender identity, age, disability, genetic information or actual or potential parental, family, marital status or veteran status. If you have questions or complaints related to compliance with the policy, please contact the Vice President of Human Resources at Kirkwood Community College, 313 Kirkwood Hall, 6301 Kirkwood Blvd., SW, Cedar Rapids, IA 52404, Telephone: 319-398-5572, Email: [email protected] or the Director of the Office for Civil Rights U.S. Department of Education, Citigroup Center, 500 W. Madison St., Suite 1475, Chicago, IL 60661-7204, Telephone: 312-730-1560, Fax: 312-730-1576, Email: [email protected]
The ideal candidate will work hours in both the Cedar Rapids and Iowa City test centers. Schedule will be based on test center needs Monday through Thursday 8am-8pm and Friday 8am-5pm. Evenings may be required.