Manager, Graduate Completion & Postdoctoral Services

Job description

Manager, Graduate Completion & Postdoctoral Services

Date Posted: 06/08/2021
Req ID: 4908
Faculty/Division: School of Graduate Studies
Department: SGS: Office of the Dean
Campus: St. George (Downtown Toronto)


Under the general direction of the Director, Graduate Awards and Financial Aid the Manager, Graduate Completion & Postdoctoral Services is a key member of the School of Graduate Studies leadership team and is responsible for the management and efficient delivery of SGS supports and services provided by the Postdoctoral Fellows Office and Graduate Program Completion Office. Serving as a central resource for matters affecting postdocs and graduating students, the Manager participates in the strategic vision and development of policy and programs providing advice and expertise to Deans, Directors and other senior administrators across the university to ensure that all policy, programs and services are responsive to the needs of both graduate students and Postdoctoral Fellows (PDF). The Manager oversees the maintenance and integrity of data and prepares analytical and statistical reports for the purposes of management decision-making and the collective bargaining process. Exercising a high degree of creativity and initiative, the Manager works with the Director to enhance workflow and create strategies and solutions to support growth, innovation and quality service within the offices.

The Manager serves as the institutional resource for matters pertaining to engagement, guidance on services across campus, professional development, UHIP and benefits and ensures positive relations for postdoctoral fellows across the University of Toronto community. Working closely with departments, the Manager provides advice and expertise on the engagement of postdoctoral fellows, terms of engagement, funding sources and other related enquiries, collaborating with HR & Equity to ensure consistent application of the collective agreement inclusion/exclusion and other University of Toronto policies and procedures.

The Manager oversees the operations of the Program Completion Office providing strategic leadership, program direction and service development related to graduation and convocation operations. Maintaining a thorough knowledge of the guidelines on final oral examinations and policies on copyright and intellectual property, the Manager provides expertise and advice to students and university staff as it relates to such guidelines and policies, seeking opportunities to improve efficiency and effectiveness of the Doctoral Examinations and Thesis submissions in an effort streamline operations and provide quality service delivery to clients.


University degree or equivalent combination of education and experience.

5 years’ related senior administration in a Student Service environment at a post-secondary educational institution with experience providing strategic advice and recommendations to senior managers and effectively managing and developing staff. Solid knowledge of relevant and complex University and School of Graduate Studies policies, governance protocol, and developing and implementing programs and services related to graduate students and postdoctoral fellows. Demonstrated experience with change management and process development and implementation; experience in leveraging technology for process efficiency and effectiveness an asset.

Excellent working knowledge of MS Office suite of products: Word, Excel, PowerPoint. Proficient in platforms such as SharePoint, Teams and Zoom for team communication and collaboration. Knowledge of student systems and experience with ROSI, the University’s Financial Information system (FIS), and Human Resource Information System (HRIS).

Exceptional knowledge of University policies and procedures, and decision-making processes. Superior oral and written communication, interpersonal, analytical, decision-making, organizational, and problem solving skills. Demonstrated ability to draft clear and concise correspondence. Strong customer-service orientation. Demonstrated initiative, accuracy, leadership and meticulous attention to detail. Demonstrated judgment, tact, discretion and ability to handle complex matters of a sensitive and confidential nature. Ability to organize a heavy and fluctuating workload in a changing environment. Ability to work under pressure and to meet deadlines. Ability to assimilate and interpret significant amounts of information. Ability to work effectively and professionally, both independently and within a team environment. Ability to deal with difficult and/or confidential situations; political sensitivity, tact and diplomacy; ability to remain neutral in highly trying or political circumstances; ability to influence others over whom there is no direct reporting relationship to achieve tasks and functional responsibilities by means of esteem, credibility and relationship-building skills. Working with, and advising international students and/or PDFs an asset.

Closing Date: 06/22/2021, 11:59PM ET
Employee Group: Salaried
Appointment Type: Budget - Term. This is a two (2) year TERM position.
Schedule: Full-Time with extra hours of work required on a weekly/monthly basis to accommodate meetings. Occasional travel between campuses may be required throughout the year.
Pay Scale Group & Hiring Zone: PM 3 -- Hiring Zone: $81,062 - $94,572 -- Broadband Salary Range: $81,062 - $135,103
Job Category: Student Services

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All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority.

Diversity Statement
The University of Toronto is strongly committed to diversity within its community and especially welcomes applications from racialized persons / persons of colour, women, Indigenous / Aboriginal People of North America, persons with disabilities, LGBTQ2S+ persons, and others who may contribute to the further diversification of ideas.

As part of your application, you will be asked to complete a brief Diversity Survey. This survey is voluntary. Any information directly related to you is confidential and cannot be accessed by search committees or human resources staff. Results will be aggregated for institutional planning purposes. For more information, please see

Accessibility Statement
The University strives to be an equitable and inclusive community, and proactively seeks to increase diversity among its community members. Our values regarding equity and diversity are linked with our unwavering commitment to excellence in the pursuit of our academic mission.

The University is committed to the principles of the Accessibility for Ontarians with Disabilities Act (AODA). As such, we strive to make our recruitment, assessment and selection processes as accessible as possible and provide accommodations as required for applicants with disabilities.

If you require any accommodations at any point during the application and hiring process, please contact [email protected].
All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority.

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Job No:
Posted: 6/9/2021
Application Due: 9/7/2021
Work Type: Full Time