Job no: 501046
Work type: Staff
Location: San Diego
Categories: Unit 9 - CSUEU - Technical Support Services, Temporary, Full Time, Information Systems & Technology

Position Summary

Learning Technologies & Environments (LTE) provides vision and leadership to support excellence in teaching and learning through active learning environments, pedagogical research, and learner-centered technologies. Partnerships with faculty, academic leaders, and campus stakeholders, as well regional, national and international higher education and industry partners, enable innovation and documentation of results focusing on improving student success. LTE enhances and facilitates the campus IT user experience through four main areas: Academic Technology Research & Strategic Initiatives; the Accessible Technology Initiative; Instructional Technology Services; and IT User Services. Instructional Technology Services (ITS) provides support and leadership to the university in the development of strategies that facilitate the successful uses of technologies to enhance teaching and learning, create effective learning environments, and facilitate research and learning innovations. Instructional Technology Services is made up of 23 staff and two administrators.

Under the general supervision of ITS Managers, the Technology Student Assistant Coordinator (Information Technology Consultant – Career) performs recruitment, training, and scheduling of Technology Student Assistants in order to support faculty teaching in SDSU general assignment classrooms and other learning environments. As a member of the ITS Learning Spaces group, this position also assists with the construction, maintenance, and support of classroom technology systems. Incumbent also assists with day-to-day operations of ITS’s equipment loan service and faculty support help desks.

The Technology Student Assistant Coordinator will provide consultative support and services to the user community to ensure problem resolution, system/data access, and optimal system performance. They will install, configure, and modify applications, provide faculty training in SDSU general assignment classrooms, Learning Research Studios, and other learning environments, write user documentation, user guides, instructor guides, training outlines, and technical training publications, and advise and assist faculty, staff, and students in the selection of available software and/or hardware systems, and sources to meet their needs.

The Technology Student Assistant Coordinator provides support for hardware and systems software interfaces, troubleshoot errors in system operations and related networks, perform software and hardware modifications and maintain and support hardware and software for stand-alone systems. They will service user equipment or systems quickly and efficiently with minimal disruption, diagnose equipment and/or system malfunctions and perform corrective action, pre-test and configure equipment and/or systems following service procedures, research system/equipment malfunction history, and analyze and adjust equipment to restore proper operation. The Technology Student Assistant Coordinator oversees student staffing needs including onboarding, training, and ongoing development to ensure the quality of service.

For more information regarding Information Technology, click here.

This is a full-time (1.0 time-base), benefits-eligible, temporary position for 12 months from the date of hire with the possibility of reappointment. This position is designated exempt under FLSA and is not eligible for overtime compensation. Standard SDSU work hours are Monday – Friday, 8:00 a.m. to 4:30 p.m., but may vary based on operational needs.

Minimum Qualifications

To enter this classification, a basic foundation of knowledge and skills in technical information systems and application program packages is a prerequisite. This foundation would normally be obtained through a bachelor’s degree in computer science, information systems, educational technology, communications, or related fields, or similar certified coursework in applicable fields of study. Foundation knowledge and skills for the Information Technology Consultant, depending on the nature of the position assignment, may include working knowledge of common software application packages, equipment platforms, reference database systems and sources, and training methods and a basic understanding of networks, data communication, and multimedia systems.

Specialized Skills

• Experience in the operation and maintenance of a broad range of audio and video equipment
• Experience supervising and training employees
• Ability to work effectively with faculty, staff, and administrators
• Ability to communicate clearly, both orally and in writing
• Ability to analyze situations accurately and take appropriate action

Classroom Technologies

• Knowledge of analog and digital technologies and the ability to appropriately apply them in the installation, troubleshooting, and maintenance of conference room and smart classroom systems
• Knowledge of and experience with a broad range of computer hardware and software products, including both Mac and Windows operating systems and the Microsoft Office suite
• Ability to configure and interconnect web conferencing and smart classroom equipment systems
• Ability to operate, maintain and troubleshoot web conferencing and smart classroom equipment, software, and systems
• Ability to diagnose equipment and/or system malfunctions and perform corrective action

Training and User Support

• Ability to train ITS student assistants on smart classroom system installation, troubleshooting, and maintenance
• Ability to apply consultative skills to assess user needs and provide appropriate support
• Ability to apply interpersonal and communication skills in working with staff and users to assess needs and provide solutions

Licenses and/or Certifications Required:

• California driver’s license.

Preferred Qualifications

• Experience providing academic technology support in a higher education setting
• Knowledge of web conferencing protocols and the ability to apply these in operating, maintaining, and troubleshooting web conferencing systems
• Knowledge of best practices in technology applications in teaching and learning and in the delivery of academic technology support services
• Knowledge of trends and future directions of technology in the learning environment

Compensation and Benefits

Starting salary upon appointment not expected to exceed $4,500 per month. CSU Classification Salary Range: $4,372 - $10,792 per month. Salary placement is determined by the education, experience, and qualifications the candidate brings to the position, internal equity, and the hiring department’s fiscal resources.

San Diego State University offers a rich benefits package that constitutes a major portion of total compensation. For more information regarding SDSU benefits, please click here.

Supplemental Information

Initial review of the required application materials, including cover letters and resumes, will begin on June 22, 2021. To receive full consideration, apply by June 21, 2021.

The person holding this position is considered a ‘mandated reporter’ under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.

San Diego State University is not a sponsoring agency for staff or management positions (e.g., H-1B visa). Applicants must currently be authorized to work in the United States on a full-time basis. Offers of employment are contingent upon the presentation of documents that demonstrate a person's identity and authorization to work in the United States, which are consistent with the provisions of the Immigration Reform and Control Act.

A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with the CSU. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current CSU employees who apply for the position.

SDSU is a smoke-free campus. For more information, please click here.

SDSU is an equal opportunity employer and does not discriminate against persons on the basis of race, religion, national origin, sexual orientation, gender, gender identity and expression, marital status, age, disability, pregnancy, medical condition, or covered veteran status.

Applicants with disabilities and applicants who require assistance completing an application may contact Casie Martinez at 619-273-3343 or cmartinez12@sdsu.edu.

Advertised: Jun 07, 2021 (9:00 AM) Pacific Daylight Time
Applications close: Open until filled