Residential Education Operations Coordinator

Boca Raton
Jun 09, 2021
Employment Type
Full Time
Institution Type
Four-Year Institution

Job location: Boca Raton

Employment Type: Full-time
Posted data: 2021-06-07
Req: REQ10228
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Position Summary:

Florida Atlantic University is seeking several Residential Education Operations Coordinators, Boca Raton, FL.

With over 30,000 students from all 50 states and over 180 countries, 21 intercollegiate teams, 180 plus degree programs, and an administration that thrives on discovery and excellence, FAU is pushing the boundaries of higher education. Florida Atlantic's faculty and staff are trailblazers and innovators with a passion for finding creative solutions while advancing science, art, and technology in all disciplines. Our work environment is a hub of cultures from across the nation and the world, making FAU a place where collaboration flourishes.

Summary of Responsibilities Include:

Residential Education

  • Oversee implementation of strategies that enable student achievement of the goals of the Residential Curriculum: ENGAGE (in FAU and Residential community), EXPLORE (Self and Ideas); DEVELOP (Cultural Competence); STRENGTHEN (Academic Success). The residential education model is the foundation for all that we do in Residential Education. Customer Service Model using key elements of the REM Model as staff interface with students and other stakeholders related to housing and front desk operations.
  • Meet individually with students to provide personal, social, academic, and co-curricular support that enhances student persistence.
  • Provide leadership, guidance and support to staff, students, and student groups by guiding their efforts to develop communities, increase their social awareness and sense of responsibility.
  • Assume a leadership role in the building community in promoting action and advocacy for social justice and inclusivity.
  • Utilize institutional data to assess and respond to student needs.
  • Implement academic outreach within the residence halls using the university Starfish Student Success network system.
  • Night and weekend commitments in regard to programs, events, etc.,

Staff Supervision and Leadership

  • Provide ongoing training, supervision, and regular development of 10-15 Paraprofessional staff (Desk Assistants and Community Service Officers).
  • Assess skills and development of the department while providing experiences, opportunities, and training, which challenge and support their development.
  • In conjunction with Assistant Director for Safety Education and Operations, conduct yearly appraisal process for student staff.
  • Serve as a role model for all hall staff and residents in personal and professional behaviors.
  • Implement the departmental performance improvement process.
  • Advises students informally on personal, social, and academic problems, and when necessary, makes appropriate referrals.
  • Mediates a range of student conflicts including roommate agreements and concerns.
  • Actively develops an environment, through dialogue and other educational means, that encourages and fosters inclusive communities.

Emergency/Crisis Intervention and Response

  • Participate in the rotating “on-call” system for the residential campus, responding to emergencies on evenings and weekends. Provide “on-call” duty coverage, on a rotating basis, during times when the University is closed (i.e. Fall Break, Holidays, Winter Break, Spring Break and summer.)
  • Use departmental protocol to respond to crisis or emergency situations which includes providing guidance to paraprofessional staff and students. Provide appropriate post-crisis referrals and follow-up with students and staff.
  • The Department of Housing and Residential Education’s residential facilities do not close. We serve our students and remain open during all campus holidays and closures. Due to our 12- month operation, staff will work on-call hours during times when the university is closed or when classes are not in session (ex. during Thanksgiving, Winter Break and Spring Break.)
  • This position is considered an essential employee. In the event of severe weather or emergency situations, the university may suspend classes or close the university. This position would be expected to remain at or report to their facilities as soon as conditions reasonably permit.


  • Report, track, and follow up on maintenance issues with appropriate maintenance and facilities staff.
  • Manage all housing operations at the building level including key/fob control and access, room changes, damage billing and documentation, lockout, lock changes, improper checkout process, front desk inventories and records and the bag and tag process.
  • Serve as primary contact for students related to facilities issues and updates.
  • Assist the Contract and Assignment staff with Occupancy checks including checking rooms, documenting double occupancy violations, and update StarRez related to booking information.
  • Conduct a semesterly key audit to be used to assess overall housing billing and revenue.
  • Manage a weekly and monthly report related to maintenance and building concerns.
  • Manage all shared spaces for usage request and conduct audits after use.
  • Participate in weekly meeting with Residential Education Hall Coordinator.
  • Complete weekly community walkthroughs to with residential facilities managers to gauge and follow up on community and facility needs.
  • Attend various departmental meetings on a weekly/biweekly basis.
  • Prepare end of semester and end of year reports in December and May respectively.
  • There is an expectation of general availability during most business hours. Evening commitments such as staff meetings, community council and program attendance are also expected.
  • Attend and participate in all professional staff training.
  • Collaborate with other departmental and university offices such as University Police, Counseling, Student Life, Housing Operations, Residential Facilities, and Wellness Education Services as needed.
  • Communicate and collaborate with various internal departments (such as Business Services, Facilities, Marketing, Assignments and Contracts to support all of Housing’s programs and services.
  • Prepare and monitor program and administrative budgets.
  • Develop a customer service focus culture for the front desk operation which should include elements of the REM and customer service model.
  • Supervise, lead, and manage Residential Education/Housing processes in building like Opening, Closing, and Damage Billing, etc.
  • Serve as one of primary student conduct hearing officer to help create a positive community environment in which students learn from their actions and assume responsibility for their actions.
  • Meet with students in violation of residence hall policies, adjudicate cases, and sanction students.
  • Implement and interpret housing policy to staff and students.

Professional Development

  • Takes an active interest in identifying and participating in their professional development.
  • Exhibits the ability to engage in in-depth self-reflection and apply what they learned to their professional and personal lives.
  • Adheres to Association of College and University Officers-International (ACUHO-I), National Association of Student Personnel Administrators (NASPA), and American College Personnel Administrators (ACPA) ethical standards.
  • Presents workshops and training sessions for staff and students.
  • Serves on University, Divisional, and Departmental Committees as requested.

Minimum Qualifications:

Master's degree from an accredited institution in an appropriate area of specialization; or a bachelor's degree from an accredited institution in an appropriate area of specialization and two years of appropriate experience required.

Two years of post-master’s work experience (including supervisory experience) in a related field (higher education, counseling, social work etc.).

Knowledge of student learning and student development, and experience working with diverse populations.



College or Department:

Housing & Residential Education


Boca Raton

Work Days and Hours:

This position is required to live on campus as a condition of employment as this is a live-in position with a furnished apartment.

Evening and weekend commitments are expected.

Application Deadline:


Special Instructions to Applicant:

Individuals with disabilities requiring accommodation, please call 561-297-3057. 711

Final candidate will be required to have official, sealed transcripts and original NACES evaluation, if applicable, sent from their educational institution to Human Resources prior to the start of employment.

Successful completion of a background check, which may include a motor vehicle check, credit check, fingerprinting or additional screening, is required for the selected candidate prior to the start date.

A resume and a cover letter are required for this position. Make sure to attach these required documents in the Attachments section of the application. Any missing required documents may result in disqualification.

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