Assistant Director of Operations, MSF Program, McDonough School of Business Georgetown University

Job description

Assistant Director of Operations, MSF Program, McDonough School of Business Georgetown University

Located in a historic neighborhood in the nation's capital, Georgetown offers rigorous academic programs, a global perspective, exciting ways to take advantage of Washington, D.C., and a commitment to social justice. Our community is a tight knit group of remarkable individuals interested in intellectual inquiry and making a difference in the world.


Assistant Director of Operations, MSF Program, McDonough School of Business - Georgetown University

At Georgetown University's McDonough School of Business, our mission is to build global business knowledge and inspire ethical leaders to serve the common good.

Georgetown's Master of Science in Finance (MSF) program is a blended online/on-campus program where students have the option to attend weekly live sessions online or onsite. We are expanding our team and are searching for an innovative and proactive candidate for the new role of Assistant Director of Operations for responsibilities such as project management, data analysis, and production management of the live sessions that occur on weekday afternoons and evenings. If you're ready to contribute to the further development of an innovative and growing program, please visit our Online MS in Finance Overview.

Reporting to the Senior Director of Operations for the MSF Program, the Assistant Director of Operations supports the program's delivery in responsibilities that include but are not limited to project management, data analysis, production management of class sessions in our blended classrooms, schedule coordination and program delivery both onsite at Georgetown and offsite.

Course Management, Student and Faculty Communication

  • Ensure that all course sites on the Canvas (LMS) are operational and without errors.
  • Manage an online proctoring tool (Proctorio for now).
  • Serve as the MSFLive Producer to ensure live sessions are held with little to no technical interruption, assist students as needed with troubleshooting technical issues, and prepare room for MSFLive sessions and close room when the sessions are finished for the day.
  • Participate in planning and operations review meetings with faculty and staff.
  • Provide technical advice and problem-solving assistance.
  • Monitor and report on quality of courses and student interactions; and suggest and implement quality improvements as agreed to by program leadership and faculty.
  • Help manage relationships between faculty and interdepartmental colleagues.

Logistical Operations Management
  • Assist with management of business processes and operations.
  • Assist in creating, communicating (and managing) complex scheduling issues to faculty and administrators and others as appropriate.
  • Assist, as needed, in planning and executing onsite activities.
  • Assist, as necessary, with registration process as it relates to student access to course material.
  • Assist, as necessary, with securing classroom space and event facilities.
  • May assist with the approval of all MSF marketing materials, specific events, social media, and PR.
  • May oversee student workers.
  • Secure copyright permissions and relevant teaching materials.
  • Maintain, save and organize all documents related to course site development.
  • Ensure operational processes are documented and updated.
  • Perform excellent customer relations and communications on behalf of program in day-to-day interactions with faculty, other staff, students, clients, and vendors.
  • Participate in regular meetings with program staff to provide project updates and other information as needed.

  • Bachelor's degree
  • Team-oriented attitude
  • Outstanding verbal and written communication skills
  • Outstanding interpersonal and networking skills
  • Creativity in providing value-add solutions within the parameters of the budget
  • Critical ability to multi-task, prioritize and execute
  • Critical eye for detail
  • Comfortable working in a large institution IT environment
  • Ability to build relationships with colleagues and key MSB stakeholders
  • Confidence to take initiative, ask questions and make recommendations with the end goal being process improvement and student satisfaction
  • Genuine desire to understand and engage with international cultures
  • Availability and willingness to regularly work week day afternoons and evenings (and occasional weekends) an/or to travel domestically and internationally as needed

Preferred qualifications
  • 1+ years of business experience in program or project management
  • Demonstrated experience managing multiple concurrent projects
  • Expertise with Canvas (LMS)
  • Programming skills - e.g., HTML, Python, VBA

Current Georgetown Employees:

If you currently work at Georgetown University, please exit this website and login to GMS ( using your Net ID and password. Then select the Career worklet on your GMS Home dashboard to view Jobs at Georgetown.

Submission Guidelines:

Please note that in order to be considered an applicant for any position at Georgetown University you must submit a cover letter and resume for each position of interest for which you believe you are qualified. These documents are not kept on file for future positions.

Need Assistance:

If you are a qualified individual with a disability and need a reasonable accommodation for any part of the application and hiring process, please click here for more information, or contact the Office of Institutional Diversity, Equity, and Affirmative Action (IDEAA) at 202-687-4798 or [email protected].

Need some assistance with the application process? Please call 202-687-2500. For more information about the suite of benefits, professional development and community involvement opportunities that make up Georgetown's commitment to its employees, please visit the Georgetown Works website.

EEO Statement:

Georgetown University is an Equal Opportunity/Affirmative Action Employer fully dedicated to achieving a diverse faculty and staff. All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, color, religion, national origin, age, sex (including pregnancy, gender identity and expression, and sexual orientation), disability status, protected veteran status, or any other characteristic protected by law.


Georgetown University offers a wide variety of comprehensive and competitive benefits. Benefits packages include comprehensive health, dental and vision plans, disability and life insurance coverage, retirement savings programs, tuition assistance, voluntary insurance options (including group legal, accident, and critical illness), and much more. Whatever your need, the Office of Faculty and Staff Benefits will be standing by to support you. You can learn more about the benefits offered to eligible faculty and staff at or view the online interactive benefits guide for more information.

To apply, visit

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Job No:
Posted: 6/8/2021
Application Due: 6/8/2033
Work Type: Full Time