Customer Service Specialist

Colorado Springs, CO
Jun 08, 2021
Employment Type
Full Time
Institution Type
Four-Year Institution
This work unit exists to bill, collect and account for all student related receivables for the University of Colorado Colorado Springs. The position produces tuition and fee calculations, billing statements for student tuition and fees and also for miscellaneous receivables such as parking, bookstore, library, etc. The position monitors all student receivables and initiates collection procedures. The position records all campus cash transactions and verifies correct and appropriate entry into PeopleSoft Financial System. This position is responsible for Billing and Receivable (CU-SIS) System, WEB payments and Cash System (Nelnet/Quickpay).

Who We Are:

The University of Colorado Colorado Springs (UCCS) is one of four campuses in the University of Colorado system and is home to over 9,500 undergraduate and 1,900 graduate students.

Colorado Springs  (pop. 450K+) is situated at the base of Pikes Peak, offers many recreational and cultural activities and was recently ranked by U.S. News & World Report as one of the top Best Places to Live in the U.S.

Job Duties: 

  • Analyzes cash receipts and disbursement forms for proper coding, approvals, and completeness prior to entering into CU-SIS Cashiering module. Explain tuition and fee charges and calculations, rules, regulations and campus policies. Resolve problems related to student bills. Explain campus petty cash reimbursement policies, general student information and campus rules and regulations. Reviews student accounts and preparing documents.
  • Researches problems and provides guidance for Assistant Director- Cash Management or Director.
  • Opens and closes cashiering office, including but not limited to, performing open/close functions required in CU-SIS, verifying cash vault and cashier drawer amounts, preparing daily bank deposits, and generating daily cashiering reports for reconciliation. Determine completeness and accuracy of daily business documentation when compared to dollars transmitted to PeopleSoft.
  • Determine where all Tuition Assistance payments will be allocated within the Third Party System. Research discrepancies by working with the Assistant Director- Cash Management and Tuition Assistance Specialist.
  • Enforce established cash handling safety precautions, protect identities by handling credit card and social security numbers according to guidelines. Maintain rapport with Student Success, Public Safety, Admissions, and Registrar, Bookstore, Library and other campus departments, other CU Bursar/Cashier offices, UIS, etc. This position must understand the accounting methods used in CU-SIS, and PeopleSoft Financial system to monitor data passing through all the student and accounting systems.
  • Gather daily transaction and deposit documentation. Determines that all student, corporate and department payments in our CU-SIS Cashiering module balance out to our total funds sent to our bank account. Research the previous day transactions in order to find the error.
  • Job Competencies:

  • Ability to handle sensitive/secure information and data
  • Analytical skills
  • Problem solving skills
  • Ability to communicate and work with difficult people/situations
  • Clear oral and written communication skills

    This position has been determined to be exempt from the overtime provisions of the Fair Labor Standards Act (FLSA).

    What We Offer:

    Salary Range: Generally starting at: $36,043 - $46,507

    The salary of the finalist(s) selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialty and training.

    The University of Colorado offers excellent benefits, including medical, dental, retirement, paid vacation and time off, and a tuition benefit. Information on university benefits programs, including eligibility, is located at Total compensation goes beyond the value on the paycheck.  Please consider reviewing the Total Compensation page at Total Compensation Calculators | University of Colorado.

    Tentative Search Timeline:

  • The potential dates for video interviews will be the week of July 2, 2021.
  • The potential dates for interviews with the search committee will be the week of July 9, 2021.
  • The potential dates for interviews with the supervisor and appointing authority will be the week of July 14-15, 2021.
  • The potential employee start date is Aug 1, 2021.
  • The University of Colorado Colorado Springs is committed to providing a safe and productive learning, living and working community. To assist in achieving this goal, we conduct background investigations for all prospective applicants being considered for employment. Background investigations include a criminal history record check, and when appropriate, a financial and/or motor vehicle history check.

    UCCS is an equal opportunity and affirmative action employer. In compliance with applicable laws and in furtherance of its commitment to fostering an environment that welcomes and embraces diversity, the University of Colorado does not discriminate on the basis of race, color, creed, religion, national origin, gender, disability, age, veteran status, sexual orientation, gender identity or expression, genetic information, political affiliation or political philosophy in its programs or activities, including employment, admissions, and educational programs. Alternative formats of this ad can be provided upon request for individuals with disabilities by contacting the Office of Human Resources at (719) 255-3372. To perform this job successfully, an individual must be able to perform each of the established essential functions and meet the physical and environment demands described satisfactorily. The requirements listed are representative of the knowledge, skill, ability, physical and environmental conditions required of the employee on the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions, physical and environmental demands.

    Applicants with disabilities: If you have a mental or physical impairment, which limits one of your major life activities (e.g. walking, hearing, seeing, speaking, breathing, or learning) and require special accommodations for testing or interviewing, it is your responsibility to notify the office scheduling the interview or test at least 3 working days before the interview or test date. If you need special accommodations at the work site, you must notify the appointing authority or Human Resources.

    The Immigration Reform and Control Act requires that verification of employment eligibility be documented for all new employees by the end of the third day of work.

    Minimum Requirements:

  • Bachelor’s degree. Full time, professional-level work experience may be substituted on a year-for-year basis for the bachelor’s.
  • Two years cash handling
  • Two years customer service
  • Preferred Qualifications:

  • 6 months or more experience using PeopleSoft Campus Solutions
  • 6 Months or more experience with Microsoft Word, Excel, Outlook and PowerPoint
  • Physical Requirements:

    While performing the duties of this job, the employee is frequently required to sit. Employee is occasionally required to move. Tasks may involve using a computer for long periods of time. The employee must occasionally lift and/or move up to 10 pounds.

    Job Category: Finance and Accounting
    Primary Location: Colorado Springs
    Schedule: Full-time
    Posting Date: Jun 7, 2021
    Unposting Date: Ongoing

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