Retention Coordinator

Job description

Retention Coordinator

Posted on June 7, 2021.

SUNY Sullivan is seeking to fill the position of Retention Coordinator. Reporting to the Director of the Department of Learning and Student Development Services, the Retention Coordinator assists academically at-risk students with overcoming personal and academic obstacles to student success. The coordinator works with faculty and staff to assess the needs of at-risk students and develops and implements interventions to increase student retention, graduation, and transfer rates. Work hours may include some weekend and evening hours.

This position is classified as Academic Support Staff and the incumbent is a member of the Professional Staff Association.


  • Bachelor’s degree required, Masters in education, counseling, or related field preferred.
  • Three years experience in a student services capacity such as but not limited to student service program development, implementation, and evaluation, particularly prevention and intervention work with at-risk and first-generation college students, and providing personal and academic support services, such as personal counseling, vocational guidance, and academic advising.
  • A solid understanding of student diversity, retention issues and strategies as they relate to underprepared students in order to support at-risk students with transitioning into college and skills needed to meet the College’s academic rigor.
  • Excellent communication and interpersonal skills, as necessary for working closely with faculty and staff from a variety of disciplines, as well as with a diverse student population.

Duties and Responsibilities:

  • Coordinate retention initiatives and programs.
  • Coordinate assessment of retention initiatives and programs and prepares reports on goal or student learning outcomes.
  • Utilize assessment data to make adjustment to retention initiatives and goals as necessary.
  • Work closely with student support staff on relevant outreach and retention efforts, including but not limited to: First-Year Experience, Advising, Counseling, Disability Services and Career Services.
  • Work with students, individually and in groups, to develop individualized student education plans, provide personal and academic support and advocacy, and implement and evaluate behavioral plans targeting academic success.
  • Provide academic advisement, registering new students, assisting students during drop/add periods, and serving as a back up to Faculty Advisors during winter and summer intercessions.
  • Serve as a member of the Satisfactory Academic Progress Appeals Committee and follows up with students whose appeals are granted to develop a plan for success.
  • Work with at-risk and academic warning students by revising schedules and ensuring students complete and follow their Academic Improvement Plan.
  • Work with faculty and staff across campus to identify and prioritize the academic and personal needs of students who are at risk for dropping-out, withdrawing, and/or academic dismissal.
  • Work with the 24 credit hour students as their academic advisor, clearly outlining pathways for further education.
  • Maintains and protects the confidentiality of all student documentation according to HIPAA, FERPA, ADA, 504, and Gramm-Leach-Bliley Act (GLBA) guidelines. Facilitates an environment of confidentiality and professionalism for the students’ best interests at all times.
  • Coordinates the College’s Starfish Early Alert program.
  • Directly oversees at-risk students and academic warning students through the use of Starfish to increase retention, graduation, and transfer rates.
  • Establish and chair a faculty and staff Starfish Advisory Committee.
  • Develop goals for the use of Starfish each semester in collaboration with the Starfish Advisory Committee and the Director of the Department of Learning and Student Development Services. Coordinate with IT to implement these initiatives that will help with student retention and success.
  • Provide information, workshops and resources to faculty and staff on how to utilize Starfish to best serve our students.
  • Maintain all current procedures utilizing starfish and consistently evaluate the processes are running correctly.
  • Track and report data from Starfish, utilizing data as a tool for program assessment.
  • Attend workshops and meetings with Starfish to learn new initiatives and opportunities to best utilize the tool.
  • Performs other duties as directed by the Director of the Department of Learning and Student Development Services.

Applications will be accepted until the position is filled; the review of resumes will begin June 24, 2021. The hiring range for this position is $50,255 to $53,348. Apply in less than 5 minutes using our Applicant Tracking System at the link below! Please submit your cover letter, resume, and the contact information for 3 professional references.

For more detailed information regarding this position, please visit our website at:

Affirmative Action/Equal Opportunity College

SCCC is an equal opportunity employer. SCCC is committed to extending equal opportunity in employment to all qualified candidates who can contribute to the diversity and excellence of our academic community. SCCC encourages applications from all qualified individuals without regard to race, color, religion, genetic information, sexual orientation, gender and/or gender identity or expression, marital or parental status, national origin, ethnicity, citizenship status, veteran or military status, age, disability or any other basis protected by applicable local, state or federal laws. Hiring is contingent on eligibility to work in the United States.

American with Disability Act Requirements: External and Internal applicants, as well as position incumbents, must be able to perform the essential position responsibilities as listed in this position description either aided or unaided or with the assistance of a reasonable accommodation to be determined by the college on a case by case basis.

SUNY Sullivan is an Affirmative Action/Equal Opportunity College.

All job requirements listed indicate the minimum level of knowledge, skills and ability deemed necessary to perform the job proficiently. This job description is not to be construed as an exhaustive statement of duties, responsibilities, or requirements. Employees will be required to perform other job-related instructions given by their supervisor, subject to reasonable accommodations.

The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor are they intended to be an all-inclusive list of the skills and abilities required to do the job.




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Job No:
Posted: 6/8/2021
Application Due: 9/6/2021
Work Type: Full Time
Salary: $50,255 to $53,348