Field Services Engineer
Provide proactive and reactive technical support for hardware and software used in remote, multi-function and related networking equipment and devices. Services provided include new installations, guidance, upgrades and maintenance. Provide general IT technical support for user sites. Address issues of moderate complexity, engages in work planning, scheduling and prioritization. This position will interact on a consistent basis with: end users, contractors, vendors. This position typically will advise and counsel: NA. This position will supervise: NA.
Job Duty 1 -
Install new equipment and devices, operating systems, peripherals and maintain existing hardware and software. Configure devices as required.
Job Duty 2 -
Respond to, evaluate and prioritize assigned service orders, for assistance with hardware, software, networking, customer service and other computer-related technologies.
Job Duty 3 -
Perform device monitoring and update necessary applications.
Job Duty 4 -
Provide timely, detailed and accurate reports on service work performed, product performance and follow-up.
Job Duty 5 -
Manage and track inventory. Order new equipment and parts.
Job Duty 6 -
Provide training and consultations and develop end user documentation.
Job Duty 7 -
Participate in the development of standard operating procedures.
Job Duty 8 -
Perform other duties as assigned
Technical Diploma, Associate's Degree or equivalent combination of education and experience
Seven to eight years of job related experience
Experience with Low Voltage Security Systems. This would include the wiring of door hardware and access control boards. These include experience in troubleshooting electric strike, mortise body, and panic locking devices. Experience with Mercury board based access control systems would give a candidate a heads up over other applicants.
Knowledge, Skills, & Abilities
This job requires a working knowledge of and skill in the installation and maintenance of remote electronic devices and related networking equipment.
Equal Employment Opportunity
Georgia Tech provides equal opportunity to all faculty, staff, students, and all other members of the Georgia Tech community, including applicants for admission and/or employment, contractors, volunteers, and participants in institutional programs, activities, or services. Georgia Tech complies with all applicable laws and regulations governing equal opportunity in the workplace and in educational activities. Georgia Tech prohibits discrimination, including discriminatory harassment, on the basis of race, ethnicity, ancestry, color, religion, sex (including pregnancy), sexual orientation, gender identity, national origin, age, disability, genetics, or veteran status in its programs, activities, employment, and admissions. This prohibition applies to faculty, staff, students, and all other members of the Georgia Tech community, including affiliates, invitees, and guests.