Promise Program Coach - Academic Support Coordinator

Job description

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  • Milwaukee, WI, USA
  • Full Time
  • Email Me Similar JobsEmail Me This JobPosition Summary:


    Mount Mary University's Promise Program is a federally funded TRIO Student Support Services Program that provides academic, career, and financial support to 140 first-generation and limited-income college students each year. The program supports students to remain in good academic standing, persist in college, and graduate with a bachelor's degree.


    Primary Responsibilities:


    • Provide individual consultation, assessment, advising, intervention, advocacy, problem-solving, and referral for students regarding their academic, career, personal, and financial circumstances at the University
    • Assess students' academic, career, personal, and financial needs; interpret results of formal and informal needs assessments; design services in consultation with the student to meet student needs
    • Assist students with improving financial and economic literacy, including budgeting skills; work with students on obtaining financial aid and scholarships and completing the FAFSA
    • Create, facilitate, and promote academic and social skill workshops
    • Hire, train, supervise, and evaluate Peer Mentors for the Promise Program; coordinate all aspects of the Peer Mentor program
    • Maintain student data and records in a manner that ensures confidentiality and continual audit-readiness in terms of organization, completeness, accuracy, and full and appropriate documentation; maintain participant information, including case notes and contact hours, in the database in a complete, timely, and accurate manner and within established deadlines
    • Collaborate with faculty, staff, and other members of the Mount Mary community to promote student college success
    • Participate in staff meetings, professional development offerings, and Mount Mary University community-building activities and events
    • Perform other duties as assigned
    Skills and Experience:


    • Master's preferred; Bachelor's degree required, with preference given to candidates with degrees in education, psychology, sociology, social work, or counseling
    • Relevant professional experience working in a TRIO federal program or similar programs that serve first-generation, limited-income, and/or disabled college students
    • Professional work experience in higher education related to advising, providing academic support, and administering peer mentor/student leadership programming in a college setting
    • Strong oral, written, and interpersonal communication skills, including the ability to work with diverse groups, facilitate group process and foster collaborative decision making
    • Familiarity with the challenges first-generation, limited-income students encounter, especially as it relates to career decision-making or advanced degree planning
    • Understanding of retention issues in higher education


    • To perform this job successfully, an individual must be able to perform each primary duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform primary functions.
    Physical Demands:


    • May be required to lift up to 20 lbs.
    • Must reach, bend, stoop, lift
    • Must sit, walk, or stand
    • Some repetitive motion may be required
    Working Conditions:


    • Varying workflow; sometimes stressful with high workload times of the year
    • Complete work required within a limited space
    • Complete work required within a limited time

    Mount Mary University encourages applications from all qualified candidates and is vitally committed to all aspects of diversity, equity, and inclusion. We welcome and encourage applications from qualified candidates and all will receive consideration for employment regardless of race, color, religion, sex, national origin, age, ethnicity, pregnancy, disability, genetic information, or any other groups protected by law. Mount Mary seeks to hire and retain personnel who will make a positive contribution to its mission, vision, and values.

    For more information about diversity, equity, and inclusion at Mount Mary please visit

    Mount Mary University




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Job No:
Posted: 6/8/2021
Application Due: 9/6/2021
Work Type: Full Time