Help Desk Specialist
- Employer
- University of Maryland Baltimore
- Location
- Baltimore, MD
View more
- Administrative Jobs
- Technology, IT Support & Training
- Employment Type
- Full Time
- Institution Type
- Four-Year Institution
Job Details
The University of Maryland School of Dentistry (UMSOD) Office of Information Technology is seeking a Help Desk Specialist to support the IT needs of the school. This position will work independently and as part of a team. The successful candidate will have a solid understanding of Microsoft Windows and Apple OS. The department supports all the IT needs of the school, including mobile devices as well as desktop computers. The University of Maryland, Baltimore (UMB) offers a comprehensive and competitive benefits package to eligible employees. This position receives an annual leave package starting with 22 accrued vacation days, 14 floating and observed holidays, 15 sick days, and 3 personal days; comprehensive health insurance and retirement options; professional learning and development opportunities; flexible schedules and teleworking options; and tuition remission for employees and their dependents at any of the University System of Maryland schools. In the Fall of 2021, UMB will require all faculty, staff, and students to be vaccinated against COVID-19. Exemptions for medical or religious reasons will be processed through Human Resources.
Essential Functions:
- Implement industry best practices and policy based on expert knowledge and organizational needs.
- Identify, research, and seek resolution to a variety of complex end user technical problems. Respond to technical support requests via walk in, email, and telephone.
- Develop documentation/instructions of standard operating procedures.
- Work with users and other IT staff to determine and develop specific information systems requirements and processes. Determine the impact on existing systems.
- Evaluate technical specifications and requirements against available solutions.
- Recommend, schedule, and perform PC, hardware and peripheral equipment improvements, upgrades, and repairs. Perform installation, setup, configuration, and troubleshooting for personal computers, handheld devices and peripherals.
- Analyze, design, develop, and implement fully integrated systems which may include applications, databases, networks, and related systems.
- Assist in developing long-term strategies and capacity planning in order to meet future computer hardware needs.
- May perform software licensing and sales function that includes the identification, acquisition, and instillation of user desired software. Maintain catalog of user licenses and manage license renewal process. Performs other duties as assigned.
Qualifications
Education: Bachelors in computer science, information technology, or a related field of study.Experience: One (1) year of experience with various types of hardware and software to be supported. Experience in Microsoft Windows, Office 365, Mac OS, Mac IOS preferred.Other: May consider a combination of directly related experience and education. Hiring Range: Approximately $57,000 - $60,000, commensurate with education and experience.UMB is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law or policy. For assistance related to employment, please contact the Staffing department at HRJobs@umaryland.edu. If you anticipate needing a reasonable accommodation for a disability under the Americans With Disabilities Act (ADA), during any part of the employment process, please submit a UMB Job Applicant Accommodation Request. You may also contact HRDiversity@umaryland.edu. Please note that only inquiries concerning an ADA request for reasonable accommodation will be responded to from this email address.
Job: Reg or CII Exempt Staff
Shift: Day Job
Organization: School of Dentistry - Information Technology
Job Posting: Jul 22, 2021
Unposting Date: Aug 5, 2021, 11:59:00 PM
Organization
Welcome to the Baltimore campus of the University of Maryland, founded in 1807 along a ridge in what was then called Baltimore Town. Today, this 61-acre research and technology complex encompasses 65 buildings in West Baltimore near the Inner Harbor. 
The University is Maryland's only public academic health, human services, and law center. Seven professional and graduate schools train the majority of the state's physicians, nurses, dentists, lawyers, social workers, and pharmacists.
Under the leadership of President Jay A. Perman, MD, the University is a leading partner in the redevelopment of the west side of Baltimore. The University of Maryland BioPark, which opened in October 2005, promotes collaborative research opportunities and bioscience innovation.
Sponsored research totaled $567.1 million in Fiscal Year 2010. With 6,349 students and 6,717 faculty members and staff, the University is an economic engine that returns more than $15 in economic activity for every $1 of state general funds appropriation. The University community gives more than 2 million hours a year in service to the public.
Mission
The University of Maryland, Baltimore (UMB) is the State¹s public health, law and human services university devoted to excellence in professional and graduate education, research, patient care, and public service. As a diverse community of outstanding faculty, staff and students, and using state-of-the-art technological support, we educate leaders in health care delivery, biomedical science, global health, social work and the law. We emphasize interdisciplinary education and research in an atmosphere that explicitly values civility, diversity, collaboration, teamwork and accountability. By conducting internationally recognized research to cure disease and to improve the health, social functioning and just treatment of the people we serve, we foster economic development in the City, State, and nation. We are committed to ensuring that the knowledge we generate provides maximum benefit to society and directly enhances our various communities.
Campus Data
Go to the Office of Institutional Research and Accountability for complete campus facts.
Equal Opportunity
The University of Maryland is an Equal Opportunity/Affirmative Action employer and educational institution and does not discriminate on the basis of race, color, religion, age, ancestry, national origin, gender, sexual orientation, physical or mental disability, marital status or veteran's status to recruit, hire, compensate, train and promote employees and applicants for employment in all job levels with regard to their qualifications and without consideration to the aforementioned categories. Exceptions to this policy will be made only as allowed by law for example, due to bona fide occupational qualifications or lack of reasonable accommodations for disabilities.
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