Administrative Associate 2 - College of Education, Health, & Human Science

Knoxville, TN
Jun 08, 2021
Employment Type
Full Time
Institution Type
Four-Year Institution
Administrative Associate 2 - College of Education, Health, & Human Science

Regular Full-time, Market Range 04

The Administrative Associate 2 serves as the first point of contact for the Department of Educational Psychology & Counseling. This position is responsible for the following duties:

Team lead for communications, marketing and events.  Coordinates all departmental external communications with the College Communications team and the University Alumni/Online Engagement team to ensure compliance with college and university communication guidelines and policies.  Responsible for ensuring the department adheres to all branding guidelines. Responsible for the department website.  Primary contact for event scheduling. Provide administrative support for the Distance Education programs in Educational Psychology & Counseling. Maintain main office, fielding phone calls, welcoming visitors, and coordinating incoming and outgoing mail.


    Lead for all communications for the department.  Coordinate with College Communications team and the University Alumni /Online Engagement team to ensure compliance with college and university policies and procedures.In conjunction with the Leadership Team, coordinate, collate, develop, edit, disseminate all informational materials for EPC, including, but not limited to tracking projects, formatting, drafting, editing, and preparing content for publication - press releases, external and internal documentation, posting to websites and social media. Responsible for department and individual program websites. Works with faculty/personnel to draft, edit, and upload web page content. Update and maintain web pages including faculty bios., department/program information, stories, etc. all within the guidelines established by the college and university for branding, accessibility, content in a timely manner.Responsible for coordinating the creation, editing, printing of all print material such as flyers, posters, etc., to ensure compliance with university branding guidelines.Coordinate photo/video arrangements/permissions for website, publications, promotional/recruitment needs.Drive customers to EPC social media platform for supplemental informationMonitor website in Google Analytics and provide semi-annual reports on web traffic to department heads.Act as logo liaison for the department
Program Specialist

    Maintain a database containing demographic and academic information for graduate students enrolled in DE programs in the departmentExhibit considerable autonomy in use of procurement card following established practices and proceduresUse Argos to create class roll reports, timetables, and enrollment reports for faculty and staffUse Internet Native Banner to give permission to students, add them to courses, and adjust their credit hours as necessaryUse Nolij and ADMIT to collect student data for reportsResponsible for maintaining, safeguarding, and storing documents, information, and files in accordance with policy. Assist faculty and graduate students to enroll students in programs in the department and  finding/completing materials necessary for graduationAnnounce the dissertation defense of those students to college faculty and staff at least a week in advance, via email for any PhD DE program to be added.

    Provide administrative and clerical services to include, but not limited to: copy editing general communications, course documents, compiling data for reports and planning purposes, processing orders for textbooks, desk copiesAssist in maintaining and organizing inventory of office suppliesPlace orders through University Printing and Mail for the department, faculty and staffWelcome face to face or through phone calls, visitors, students, faculty members, and staff members and referring issues to appropriate department personnelAssist in the work room by keeping the machines in ready-to-use shape, assisting others make copies, send faxes, and scan materials.Prepare mail to be sent out, sort incoming mail; reassign mailboxes as needed due to personnel changes.
Event planning

    Team lead for planning and executing all aspects of department events; will delegate tasks to other departmental associates as needed.Plan departmental events, including tasks such as price comparison, scheduling/booking, ordering of food/supplies, and preparation of material
The successful candidate will be able to work independently, but also work well in a team; multi-task and quickly prioritize multiple requests; and problem solve.  The candidate must maintain a high level of customer service and professionalism and deal well with the public.

Minimum Required Qualifications:  High School Diploma and at least 2 years of office experience and two years in organizational communication. Experience working in a university setting is preferred.  Must have computer skills, including experience with Microsoft products (Word, Publisher, Excel, PowerPoint, SharePoint, Outlook), Adobe Photoshop, in Design, WordPress and web browsers.  Must have excellent communication and customer service skills, typing skills, and time management skills.  Must be able to multitask and problem solve. Skilled at both Mac and Windows operating systems.

Salary - Level Market Range 04

Position Available:  ASAP - all applicants please submit your application online to be considered.

Job: Other Admin Asst/Secr/Clerical
Primary Location: US-Tennessee-Knoxville
Organization: Admin-Education, Health & Human Sciences
Schedule: Full-time
Job Posting: Jun 7, 2021, 6:19:03 PM

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