Senior Business Analyst, Business Technology Services

Job description

Senior Business Analyst, Business Technology Services

Stanford University

Job Number:

This is an 18 month fixed-term position (full-time with benefits). Open to 100% remote candidates.

Stanford University is one of the world's premier academic and research institutions, devoting tremendous intellectual and physical resources toward the betterment of humanity. As a major Silicon Valley employer, Stanford seeks people committed to excellence and to improving our world. In turn, the university is committed to supporting its employees as they develop their careers and enrich their lives. We believe Stanford's future success will be shaped by the diverse perspectives, unique experiences, and inclusive culture of its community.

The Senior Business Analyst, Business Technology Services is a member of the Stanford University ADAPT Business Technology Services team, reporting to the Senior Associate Director of Business Systems and Operations for the Office of Development (OOD). The Senior Business Analyst serves as the Salesforce technical liaison between business users and University IT. The Senior Business Analyst will be part of the continuous improvement effort of ADAPT processes; they will work with business owners and technical staff to gather needs and apply their strong systems knowledge to analyze and build out requirements, identify gaps, and drive organizational change.


  • Lead Salesforce project tracks with design, architecture and best practices that take full advantage of the platform's strengths.
  • Ensure work completion within schedule, budgetary, and design constraints; make decisions about analysis, design, and testing; solve complex technical problems; provide alternative methods for achieving goals when necessary
  • Monitor technology trends and evaluate emerging technologies for adoption and implementation. Engage in long-term planning for the Salesforce platform
  • Propose, conceptualize, design, implement, and develop solutions from end to end and be responsible for the applicable technical architecture and documentation
  • Lead testing, debugging, change control, and documentation for major projects within the team
  • Define complex application development administration and programming standards
  • Lead the support, maintenance, operation, and upgrades of applications
  • Resolve complex technical problems
  • Review the design of existing systems for optimizing performance
  • Work with other technical developers and administrators to develop standard documentation, processes and procedures
  • Participate in oversight and governance of Salesforce projects
  • Act as a key contributor to solution design and architecture for the Office of Development Salesforce org.
  • A commitment to promoting and supporting an environment of diversity and inclusion.

Education & Experience:
  • Bachelor's degree and eight years of experience or combination of education and relevant experience required
  • 5+ years of overall CRM experience with 3+ years of experience Salesforce experience preferred

Desired Knowledge, Skills and Abilities:
  • Have lead enterprise Salesforce implementations with strong expertise in Sales Cloud, Service Cloud, and Experience Cloud
  • Experience with Education Data Architecture and Nonprofit Success Pack
  • Strong understanding of Salesforce capabilities and limitations and can clearly communicate that to partners and stakeholders
  • Mastery of Salesforce security model
  • Experience managing large-scale implementations of CRM solutions
  • Experience with environment management, release management, code versioning, and deployment methodologies
  • Knowledge of team collaboration tools such as Confluence and JIRA desired

Why Stanford is for You:

Imagine a world without search engines or social platforms. Consider lives saved through first-ever organ transplants and research to cure illnesses. Stanford University has revolutionized the way we live and enrich the world. Supporting this mission is our diverse and dedicated 17,000 staff. We seek talent driven to impact the future of our legacy. Our culture and unique perks empower you with:
  • Freedom to grow. We offer career development programs, tuition reimbursement, or audit a course. Join a TedTalk, film screening, or listen to a renowned author or global leader speak.
  • A caring culture. We provide superb retirement plans, generous time-off, and family care resources.
  • A healthier you. Climb our rock wall, or choose from hundreds of health or fitness classes at our world-class exercise facilities. We also provide excellent health care benefits.
  • Discovery and fun. Stroll through historic sculptures, trails, and museums.
  • Enviable resources. Enjoy free commuter programs, ridesharing incentives, discounts and more

The job duties listed are typical examples of work performed by positions in this job classification and are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Specific duties and responsibilities may vary depending on department or program needs without changing the general nature and scope of the job or level of responsibility. Employees may also perform other duties as assigned.

Consistent with its obligations under the law, the University will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of the job.

Stanford is an equal employment opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.


Location: Office of Development, Redwood City, California, United States
Classification Level:

To be considered for this position please visit our web site and apply on line at the following link:

Stanford is an equal opportunity employer and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by law.

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Job No:
Posted: 6/8/2021
Application Due: 6/8/2033
Work Type: Full Time