Business Analyst, Business Technology Services

Job description

Business Analyst, Business Technology Services

Stanford University

Job Number:

This is a fixed term position ending 6/30/2022 (full-time with benefits).


As part of the Office of Development (OOD) and Stanford Alumni Association's (SAA) Business Technology Services team, the Business Analyst is a fixed term position that plays a key role on the ADAPT Program (Alumni and Development Applications Platform Transition) reporting to the Senior Associate Director.

The Business Analyst bridges business needs with technical solutions to address business challenges; serves as an authority on core business applications and facilitates requirements and design activities on larger initiatives; understands business unit workflows and applies technology solutions in support of those workflows; provides support for application enhancements, application integrations, Quality Assurance, production support and change control processes.

The Business Analyst will be part of the continuous improvement effort of ADAPT processes; they will work with Business Process Owners, business, and technical staff to gather needs, and will apply their strong systems analysis and business analysis experience to analyze and build out requirements, identify gaps and drive organizational change.

Your responsibilities include:

  • Manage day-to-day operational processes; develop and implement procedures in response to changing business needs and program design.
  • Advise users requiring assistance in solving complex problems or issues regarding management and business systems.
  • Lead efforts to ensure that information systems support the organizational mission and objectives and coordinate the process of defining, investigating and solving problems related to business systems and special projects.
  • Use appropriate elicitation techniques to gather and document business, user and systems requirements. Bridges complex business problems to technology solutions. Analyzes input/output requirements, procedural flow between departments/groups, operational audits, and organizational structures and problems to improve. Translates business processes into system requirements.
  • Design complex business solutions for usability, end-user adoption and productivity improvement. Specifies functional designs and works with developers and analysts to implement.
  • Develop the UAT Test Plan and Use Case documents with focus on requirements; partners with the testing/QA team to execute the Test Plan, record and analyze the test results.
  • Maintain knowledge of project management and business analysis tools, principals, practices and procedures. Navigates through other processes related to development, testing, change management, etc.
  • Ensure a high level of client satisfaction by monitoring the delivery of ongoing information systems to the organization; establishes key metrics and continually measures and evaluates the effectiveness of the delivery.
  • Analyze data and provide data sets to users for analysis. May include development of operational and analytical reports for end users.
  • Build long-term relationships between multiple business partners to drive engagement in ADAPT strategy. Influences business partner decision making to optimize requirements prioritization.
  • Liaise with external vendors or partners in support of business systems, which may include system development, implementation and/or operations.
  • Coordinate the implementation of new or modified business systems

* - Other duties may also be assigned

To be successful in the role you will bring:
  • Bachelor's degree and five years relevant experience or a combination of education and relevant experience.
  • Knowledge of computer system capabilities, business processes, and work flow.
  • Experience with enterprise applications and understanding of database driven applications.
  • Strong understanding of the software development life cycle.
  • Knowledge of principles and techniques used in conducting management studies and in systems analysis.
  • Current knowledge of rapidly changing computer technology.
  • Skill in conducting interviews and facilitating group meetings.
  • Skill in developing and conducting training programs.
  • Excellent communication skills, both written and verbal, including the ability to bridge functional and technical resources by communicating effectively with individuals of varying systems expertise and business needs.
  • Strong listening, negotiation and conflict resolution skills.
  • Ability to design and document complex business systems.
  • Proven problem solving and analytical thinking and ability to approach problems logically and systematically.

In addition, our preferred requirements include:
  • Proven experience with Agile and Waterfall project management methodologies strongly desired.
  • Proven ability in writing business requirements documents, process flows (swim lanes) for current state and future state strongly desired.
  • Proven ability in writing user stories and acceptance criteria under Agile methodology strongly desired.
  • Proven ability in writing test cases and test scenarios strongly desired.
  • Proven ability to build relationships to achieve results in a consensus driven environment strongly desired.
  • Solid negotiation, persuasion, and facilitation skills strongly desired.
  • Solid experience with MS Office tools (Word, Excel, Project, PowerPoint, Visio) strongly desired.
  • Experience with Salesforce (SFDC) and/or Oracle desired.
  • Experience with running SQLs and data queries on relational databases (Oracle) desired.
  • Knowledge of quality assurance and testing practices desired.
  • Knowledge and understanding of University operations, administration and community desired.
  • Experience with University Advancement systems desired.
  • A commitment to promoting and supporting an environment of diversity and inclusion.

* - Consistent with its obligations under the law, the University will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of the job.

Why Stanford is for You

Stanford University is one of the world's premier academic and research institutions, devoting tremendous intellectual and physical resources toward the betterment of humanity. As a major Silicon Valley employer, Stanford seeks people committed to excellence and to improving our world. In turn, the university is committed to supporting its employees as they develop their careers and enrich their lives. We believe Stanford's future success will be shaped by the diverse perspectives, unique experiences, and inclusive culture of its community.

Imagine a world without search engines or social platforms. Consider lives saved through first-ever organ transplants and research to cure illnesses. Stanford University has revolutionized the way we live and enrich the world. Supporting this mission is our diverse and dedicated 17,000 staff. We seek talent driven to impact the future of our legacy. Our culture and unique perks empower you with:
  • Freedom to grow. We offer career development programs, tuition reimbursement, or audit a course. Join a Ted Talk, film screening, or listen to a renowned author or global leader speak.
  • A caring culture. We provide superb retirement plans, generous time-off, and family care resources.
  • A healthier you. Climb our rock wall or choose from hundreds of health or fitness classes at our world-class exercise facilities. We also provide excellent health care benefits.
  • Discovery and fun. Stroll through historic sculptures, trails, and museums.
  • Enviable resources. Enjoy free commuter programs, ridesharing incentives, discounts and more!

How to Apply
To be considered, please submit your resume and a one-page cover letter along with your online application.

The job duties listed are typical examples of work performed by positions in this job classification and are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Specific duties and responsibilities may vary depending on department or program needs without changing the general nature and scope of the job or level of responsibility. Employees may also perform other duties as assigned.

Stanford is an equal employment opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.
Additional Information
  • Schedule: Full-time
  • Job Code: 4772
  • Employee Status: Fixed-Term
  • Grade: I
  • Requisition ID: 89864


Location: Office of Development, Redwood City, California, United States
Classification Level:

To be considered for this position please visit our web site and apply on line at the following link:

Stanford is an equal opportunity employer and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by law.

Copyright ©2017 Inc. All rights reserved.

Posted by the FREE value-added recruitment advertising agency





Diversity Profile: University



View more

Learn more on Inside Higher Ed's College Page for University

Arrow pointing right
Job No:
Posted: 6/8/2021
Application Due: 6/8/2033
Work Type: Full Time