Assistant Director, Technology Management
Assistant Director, Technology Management
Job Number: 89848
About Stanford Recreation and Wellness
Stanford Recreation and Wellness is aligned with the pioneering spirit of Stanford University. We are committed to bold and purposeful engagement where sport, recreation, and wellness merge to create a campus and workplace where everyone's well-being flourishes.
As part of the country's leading collegiate athletic department, we work cohesively, lead with courage, pursue and revere excellence, embrace scholar-athleticism, and ignite a culture of belonging and wellbeing through moving, adventuring, playing, and learning.
We are building a community that is inclusive and a diverse team that is committed to excellence. We take risks. We are willing to lead. We do the right thing. We create innovative solutions. We develop our employees. We promote a culture of gratitude and recognition. We have fun. If that sounds like you, join us.
The Assistant Director, Technology Management is part of the Member Engagement Team and plays a pivotal role in managing and providing technical support to end-users for the customer management software solution (Fusion) and other department-related software. This position will also provide customer service, member engagement and transaction management.
In this role you will:
- Administer the customer management software solutions (Fusion) including assigning user and member access, training personnel and working in conjunction with University ID Card Services and other University Stakeholders.
- Administer customer service technology related to facility access control and member services, including all transactions related to point of sale, member/participant facility access, program registration, data reporting, membership database, and equipment rentals.
- Coordinate and monitor software routine maintenance and services including updates and new feature requests.
- Provide the first line of response to requests for various basic hardware, software, peripheral, and networking technical assistance.
- Program or assist in programming classes, clinics, and facility reservations through Fusion.
- Ensure programming in Fusion is set up correctly.
- Provide remote basic problem resolution (technical support) when possible.
- Resolve basic end-user problems, escalate as appropriate.
- Ensure all financial transactions are conducted in accordance with Stanford policies and procedures. Work with DAPER Finance on the monthly revenue reconciliation for the department.
- Collect and analyze data, create reports, review and explain trends; formulate and evaluate alternative solutions and/or recommendations to achieve the goals of the Membership Services department.
- Work closely with University IT (UIT), the Information Security Office (ISO) and the University Privacy Office (UPO), conduct a Data Risk Assessment (DRA) for all third-party business applications that may involve High Risk Data.
- Audit existing user account access to all third-party business applications and remediate any known vulnerabilities.
- Evaluate which third-party business applications can adopt Stanford's SAML authentication and authorization protocol.
- As a key contact, implement, administer, and evaluate program management software used by Recreation and Wellness and make recommendations for efficiency.
- Manage PCI compliance of all software that deals with financial transactions, managing payment hardware/software P2PE, EMV, etc. and ensuring compliance with all regulations.
- Manage correspondence and interactions with patrons using Innosoft Fusion and other customer based applications including [email protected] and LiveChat.
- Develop and maintain positive working relationships with all program areas.
- Administer internal program area resource website and weekly internal membership email.
- Organize and/or participate in outreach activities that may include developing communications and training, planning/promoting events and/or conferences.
- Serve on Recreation and Wellness, DAPER, and campus committees as directed.
TO BE SUCCESSFUL IN THIS POSITION, YOU WILL BRING:
Education and Experience
- Bachelor's degree and three years of relevant experience or a combination of education and relevant experience (prior campus, university, or community recreation experience preferred).
Knowledge, Skills, and Abilities.
- Ability to function and communicate effectively and respectfully within the context of varying beliefs, behaviors, orientations, identities, and cultural backgrounds.
- Demonstrated ability to create an environment that acknowledges, encourages, and celebrates our shared humanity.
- Knowledge of membership management software (Fusion preferred), Microsoft Office software programs, and university event programming experience.
- Experience installing and configuring desktop computer systems in a networked computing environment, and in applying diagnostic techniques for problem troubleshooting.
- Ability to apply information technology best practices, including security (this includes information security or physical security, such as asset management), problem resolution and troubleshooting.
- Ability to routinely and independently exercise sound judgment in making decisions.
- Demonstrated ability to prioritize own work and multi-task. Demonstrated excellent organizational skills.
- Demonstrated ability to take initiative and ownership of projects.
- Demonstrate excellent problem solving and decision-making skills to effectively solve and respond to complicated requests.
- Excellent customer service experience and a proven ability to meet performance standards.
- Knowledge or ability to learn how to collect feedback from surveys and summarize data.
- Demonstrated experience working independently and as part of a team.
- Constantly perform desk-based computer tasks.
- Frequently sitting, use a telephone, grasp lightly/fine manipulation, bending, lifting, standing, and carrying equipment.
- Occasionally lift/carry/push/pull objects that weigh 21-40 pounds.
- Rarely kneel/crawl, climb (ladders, scaffolds, or other), writing by hand, sort/file paperwork or parts, grasp forcefully.
- Routine work during normal business hours, evenings and weekends. May require extended hours and weekends, on-call rotation.
- May be exposed to noise > 80dB TWA.
- Interpersonal Skills: Demonstrates the ability to work well with Stanford colleagues and clients and with external organizations.
- Promote Culture of Safety: Demonstrates commitment to personal responsibility and value for safety; communicates safety concerns; uses and promotes safe behaviors based on training and lessons learned.
- Subject to and expected to comply with all applicable University policies and procedures, including but not limited to the personnel policies and other policies found in the University's Administrative Guide, http://adminguide.stanford.edu/.
Other duties may also be assigned, not all unique aspects of this job are covered by this job posting. A full job description will be shared during the interview process.
Consistent with its obligations under the law, the University will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of his or her job.
Stanford is an equal employment opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.
This position, along with all DAPER coaches and staff, is responsible for the integrity of Stanford's intercollegiate athletics program and for the reputation of Stanford University. This position is responsible for insuring that his/her involvement with Athletic Department activities maintains the integrity of the University's reputation and does not negatively impact the relationship between the University and its faculty, staff, students and alumni. Additionally, this position must comply with University policies and procedures, NCAA and PAC-12 rules and regulations.
*Consistent with its obligations under the law, the University will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of his or her job.
Why Stanford is for you:
Stanford University has revolutionized the way we live and enrich the world. Supporting this mission is our diverse and dedicated 17,000 staff. We seek talent driven to impact the future of our legacy. Our culture and unique perks empower you with:
- Freedom to grow. We offer career development programs, tuition reimbursement, or audit a course. Join a TedTalk, film screening, or listen to a renowned author or global leader speak.
- A caring culture. We provide superb retirement plans, generous time-off, and family care resources.
- A healthier you. Climb our rock wall, or choose from hundreds of health or fitness classes at our world-class exercise facilities. We also provide excellent health care benefits.
- Discovery and fun. Stroll through historic sculptures, trails, and museums.
- Enviable resources. Enjoy free commuter programs, ridesharing incentives, discounts and more!
Location: Athletics, Stanford, California, United States
To be considered for this position please visit our web site and apply on line at the following link: stanfordcareers.stanford.edu
Stanford is an equal opportunity employer and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by law.
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