Systems Programmer Analyst
Permanent Staff (EHRA NF)Department:
SCE - IT-215300Working Title:
Systems Programmer AnalystAppointment Type:
EHRA Non-FacultyPosition Posting Category:
Information TechnologyFull Time/Part Time?:
Full-Time PermanentHours per Week:
20038044Posting Open Date:
06/17/2021Open Until Filled:
NoProposed Start Date:
The Division of Finance and Operations (F&O) is responsible for financial planning, budgeting, and management; treasury and risk management; general accounting; facilities planning and construction; purchasing and stores; auxiliary services; campus utilities; transportation and parking; real estate; trademarks and licensing; and the Service Center of Excellence (SCE).
This position is a member of the F&O IT technical support team, which supports both F&O and certain core units of the Division of Institutional Integrity and Risk Management (IIRM). This position’s ongoing job responsibilities are involved in system administration and application support for applications that support numerous campus enterprises.
The primary function of this position is to provide technical support to design, maintain, and troubleshoot hardware, software, and applications supporting F&O and IIRM customers. The position is responsible for ensuring that division technology assets are maintained, monitored, and optimized to deliver a stable and secure computing environment. In addition to supporting the technical architecture, this position routinely collaborates with customers, technicians, vendors, and administrators to ensure that quality customer service is maintained.
This position is important due to its role in both systems administration (supporting F&O technology architecture and application portfolio) and in web application development.
Primary duties include: (1) Support: Provides technical knowledge and support across a variety of technical environments, development platforms, and applications. Installs and configures server software, including operating systems, databases, and applications as directed. Tunes and optimizes configurations to maintain satisfactory level of performance. (2) Development/Programming: Maintains existing and contributes to the development of new web applications using ASP.NET and SQL Server. (3) Security: Maintains physical and virtual F&O servers at the most currently feasible revision level and patch level. Assists in the development of F&O hosted server configurations including group policy management, firewall management, troubleshooting, etc. (4) Project Management: Consults with administrators and staff to help improve administrative process to identify means for developing solutions using existing technologies or through exploration of potential of new technologies. Makes recommendations based on feedback regarding the needs of the user community for available technologies or technical solutions. (5) Quality Control and Reporting: Ensures configurations and settings are consistent with established standards. Identifies and corrects performance issues.
Master’s and 1-2 years of experience or Bachelor’s degree and 2-4 years of experience; or will accept a combination of related education and experience in substitution.
Prefer degrees in Computer Science, Computer Information Systems or related area.Qualifications and Experience:
Technical Knowledge: Ability to perform installation, configuration, and maintenance of systems software (inclusive of operating systems and other system level/middleware components) and application software as directed.
Technical Solution Development: Knowledge of standards and procedures for automated operations and storage management methodologies to prevent operational problems.
Technical Support: Understands issues related to system problems and takes action to prevent future occurrences. Ability to resolve routine/non-routine problems. Ability to communicate technical issues to non-technical customers.
Preferred Qualifications: Three years of demonstrated experience with Microsoft Active Directory in a medium to large scale environment, Microsoft desktop and server operating systems.
The University of North Carolina at Chapel Hill is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or status as a protected veteran.