Parking Specialist, Senior
Posting Code: 3108364
Work type: Classified
Location: Boise, ID
Categories: Customer Service
Boise State University, powered by creativity and innovation, stands uniquely positioned in the Northwest as a metropolitan research university of distinction. Learn more about Boise State and the City of Boise at https://www.boisestate.edu/about/boise-and-beyond/. Boise State University is committed to increasing the diversity of its faculty, staff, students, and academic program offerings and to strengthening sensitivity to diversity throughout the institution. Boise State University is an affirmative action/equal opportunity employer, and members of historically underrepresented groups are especially encouraged to apply. We are a welcoming campus that supports diversity and inclusion.Job Summary/Basic Function:
To provide customer service for parking patrons; provide security/safety functions; patrol lots and garages and enforce parking rules and regulations; perform leadwork responsibilities and supervise Parking Specialists in the absence of the supervisor; ensure parking fees are collected and parking rules and regulations are adhered to; provide routine maintenance on meters and signs; perform related work.Level Scope:
Applies skills and job knowledge in area of specialization; may adapt procedures, operations, techniques, tools, materials, and/or equipment to meet needs of area of specialization; may work on non-routine tasks; resolves issues/makes working decisions within area of specialization or responsibility with minimal supervision.Essential Functions:
60% of Time the Parking Specialist, Senior must:
● This position serves as a lead worker for Parking Specialists (Booth Specialists or Field Specialist) on the Boise campus. Position may require overtime and split-shift work.
● Makes staff assignments and resolves problems associated with those assignments; explains priorities for completion of projects; schedules jobs to be accomplished; trains staff; reviews work to ensure compliance; advises on performance evaluations; keeps records of employee hours worked.
● Provides public service by explaining parking policies and answering questions from students, staff and public; provides general campus and directional information, and alternate parking options; handles irate/angry customers and resolves initial complaints; provides security/safety functions.
● Ensures opening and closing of parking booths; issues parking permits; operates electronic cash registers; calculates and collects/accepts parking fees; verifies parking permits, ownership, and registration of vehicles; issues tickets and warnings to violators; operates a computerized ticketing system; controls access to parking lots; monitors parking lots to ensure parking regulations are met; operates two-way portable radio; checks tow list and lost/stolen permit list to determine violations; maintains daily records and prepares work activity reports; directs traffic as necessary; may assist in office support functions.
● Assists maintenance staff in all aspects of parking lot and equipment maintenance: installing/removing meters, signs, and sign poles using hand and power tools; digging post holes and pouring concrete; striping and painting lots; collects money from parking meters; provides minor maintenance; inventories parking spaces, signs, poles and miscellaneous equipment; reports maintenance needs; sweeps parking lots.
Vehicle Enforcement (30%)
•Issues parking permits; issues citations/ payment envelopes; verify parking permits ownership and registration of vehicles; issues tickets and warnings to vehicles in violation; operates two-way portable radio; checks tow list and for lost/stolen permits; operates mobile License Plate Recognition software.
Other duties as assigned (5%)
Campus Security Authority: This position is identified as a “Campus Security Authority (CSA)” per the federal law known as the Clery Act. Per this law, the employee is required to report any crimes that he/she becomes aware of to the Clery Compliance Officer. Additionally, CSAs are required to complete annual training prescribed by the Clery Compliance Officer.
● Knowledge of principles and processes for providing customer and personal services
● Ability to communication information and ideas so others will understand
● Knowledge of relevant equipment, policies, procedures and strategies to promote safety and security operations
● Knowledge of supervisory practices
Willingness to: stand and walk continuously throughout an eight hour shift; bend, stoop, lift and carry items weighing up to 20 pounds; work outdoors in all weather conditions; visually observe activities in an assigned area; use a two-way radio to communicate information.
Experience: providing public service in a work setting; dealing with difficult customers; ability to interpret and apply rules and regulations. Some knowledge of supervisory practices.
• Experience diagnosing and troubleshooting software and hardware
• Experience with License Plate Recognition software or citation issuance software
• Knowledge of traffic control
• Two years of vehicle enforcement work experience
The starting salary for this position is $12.25 per hour. Boise State University is committed to offering a benefits package that provides health and financial protection plans as well as resources to promote health and well-being. Our program provides flexibility so you can choose the benefits that are right for you and your family. Learn more about our benefit options at https://www.boisestate.edu/hrs/benefits/.Required Application Materials:
resume and minimum of three references
Advertised: June 07, 2021 Mountain Daylight Time
Applications close: June 20, 2021 11:55 PM Mountain Daylight Time