IT Project Senior Analyst, English Language Programs - Georgetown University CIED

Job description

IT Project Senior Analyst, English Language Programs - Georgetown University CIED

Located in a historic neighborhood in the nation's capital, Georgetown offers rigorous academic programs, a global perspective, exciting ways to take advantage of Washington, D.C., and a commitment to social justice. Our community is a tight knit group of remarkable individuals interested in intellectual inquiry and making a difference in the world.


The IT Projects Senior Analyst is a key member of the English Language Programs (ELP) team. The primary responsibility of this position is to monitor the efficient, effective, and secure functioning of the IT systems supporting the work of the four ELP units: Outreach, Fellow Program, Specialist Program, and Virtual Educator Program. This position is part of a two-person IT Projects unit, serving ELP's many stakeholders, with direct accountability to the funding agency, the U.S. Department of State (DOS), and ELP senior management at Georgetown University.

The IT Projects Senior Analyst oversees, in close collaboration with the ELP management and the second IT Projects Senior Analyst, the development of new IT projects, annual IT updates, system enhancements, ongoing maintenance, and provides quick response problem-solving for all ELP IT systems, which include but are not limited to: the proprietary online portal housing application, proposal, and participant information systems for all three programs, program website, Community of Practice (COP), Learning Management System (LMS), and Salesforce CRM.

English Language Programs, funded by the U.S. Department of State (DOS), offers short- and long-term in-country and virtual exchanges for experienced U.S. TESOL professionals at educational institutions in all regions of the world. ELP participants promote English language learning and mutual understanding through cultural exchange. The Center for Intercultural Education and Development (CIED) at Georgetown University (GU) is the current administrator of English Language Programs.

English Language Programs IT Systems Management

  • Performs project management duties, as assigned, for all ELP IT projects, including, but not limited to, the application/proposal portal, COP, LMS, website, and Salesforce CRM, to support and engage ELP applicants, participants, alumni, institutional partners, GU/CIED staff, and DOS stakeholders.
  • Facilitates the formulation and definition of systems' scope and objectives through research, fact finding, and user needs, applying throughout a deep understanding of ELP requirements.
  • Gathers, analyzes, maps, defines, and documents requirements for data, workflow, logical processes, and interfaces.
  • Monitors digital activity to ensure the efficient and effective functionality of all areas of the system, for all user roles.
  • Works closely with GU/CIED team managers and directors, DOS officers, and IT vendors in identifying needs, establishing project specifications, and finding creative and cost-effective solutions, in particular to develop and implement ideas for 1) ELP Outreach (recruitment, alumni engagement, and program visibility), and 2) Vetting and Implementation processes and data collection and accessibility to multiple stakeholders.
  • Administers the Salesforce CRM, planning and executing 1) ongoing data migration from ELP's applications and proposal portal, 2) ongoing data clean up and maintenance, 3) infrastructure design revisions, and 4) user training for DOS and GU stakeholders, to optimize the system performance and user experience and ensure data security.
  • Acts as project manager or co-project manager, for annual updates, ongoing maintenance, and ad hoc enhancements, for all IT systems, as assigned, communicating program requirements to the contracted system developer, facilitating meetings with stakeholders, ensuring timely and effective delivery, and performing other project management duties, as needed.
  • As part of scheduled enhancements and to meet ad hoc needs, designs and builds pages on ELP's website and COP, both built on WordPress.
  • To meet DOS and GU stakeholder requirements, designs and builds user interface features, site animation, and special effects elements; researches, selects, and installs plug-ins.
  • Maintains the integrated LMS on the COP to ensure its effective and smooth operation for all user stakeholders, with a strong focus on the user front-end experience.
  • Exercises a comprehensive knowledge of information technology, with an eye on emerging online learning modalities, to ensure the website, COP, and LMS utilize the most current best practices and services, collaborating closely with ELP's contracted IT development vendors.
  • Trains ELP staff in the use of the website, COP, and LMS, researching options for functionality and design, and troubleshooting any problems that arise.
  • Facilitates the testing of updates and enhancements, coordinating with project stakeholders for their approval, following their own testing.
  • Performs platform changes that can be made by staff users, or facilitates this work by ELP colleagues (e.g. new page creation, relabeling of objects, periodic system updates, etc.)
  • Ensures that system documentation, written by IT vendors and staff, is kept current and is easy to access and use.
  • Manages help desk email accounts and processes, assisting users (GU/CIED staff, applicants, DOS officers, U.S. Embassy staff, etc.) with questions and problems.
  • Prepares periodically scheduled and ad hoc reports, as directed, utilizing all available and relevant analytics, regarding the development and functional effectiveness of ELP IT systems.

Cybersecurity, continuity, and compliance
  • Maintains and reviews IT/cybersecurity policies and practices for vendor and user relationships to identify risk and to ensure systems are secure, protecting systems from intentional or inadvertent access or destruction.
  • Maintains situational awareness and understanding of current cybersecurity threats, in particular those that relate to the DOS relationship with users and key stakeholders.
  • Monitors University-wide IT requirements to keep staff and vendors informed of policies to ensure compliance for all systems.
  • Works directly with GU Information Security to troubleshoot any issues on ELP admin email accounts, including security breaches and spamming and leads risk assessment efforts.
  • Maintains current knowledge of all requirements for federal grants regarding IT projects, including design and branding guidelines.
  • Develops, documents, and conducts Standard Operating Procedures (SOPs) for creating new user accounts, operating program IT systems, training staff, and other key functionalities.
  • Maintains up-to-date super-admin and end-user level familiarity with all the IT platforms utilized by the ELP IT projects, including, but not limited to Symfony, WordPress, and Salesforce.
  • Leads the creation and maintenance of a disaster recovery and business continuity plans.

Vendor Contracts, Accounts, and Relations
  • Implements vendor maintenance, quality control management and oversight of change control, at the direction of the ELP managers and directors.
  • Manages contracts with IT vendors selected for the development and maintenance of the IT platforms.
  • Creates, reviews, and scores RFPs/bids to mitigate security risks introduced by new technology relationships.
  • Maintains all the subscriptions needed to run the program systems.
  • Processes all invoices from IT vendors.
  • Monitors all vendor accounts to update security certificates, perform periodic upgrades, etc.

Other Duties
  • Facilitates operation of ELP laptops and tablets.
  • Backstops team members while they are out of the office.
  • Takes on temporary duties when team members leave their positions.
  • Participates in the onboarding and training process of new team members.
  • Performs other duties as assigned.

Work Interactions

The IT Projects Senior Analyst works closely with a second IT Projects Senior Analyst, ELP managers and the ELP director, and reports to the ELP Associate Director.

  • Bachelor's degree required
  • 3-5 years of relevant experience required
  • Experience with IT project management and strategic planning
  • Experience designing, building, and maintaining WordPress websites
  • Experience designing, building, and maintaining a database management system such as Salesforce or other CRM platform
  • Experience working with teams to create new processes and procedures
  • Ability to work in a fast-paced and changing environment
  • Ability to understand, synthesize, and conceptualize input and requests from multiple stakeholders
  • Ability to independently establish objectives, plan, direct, and evaluate all aspects of work projects
  • Outstanding interpersonal oral and written communications skills with ability to interact and communicate technical concepts in a positive manner with a diverse clientele, including universities, membership organizations, ELP candidates and government employees
  • Demonstrated effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality seamless stakeholder service
  • Proficiency in Microsoft Office Suite and Google software applications

Preferred qualifications
  • Preference for alumnus or alumna of the U.S. Department of State English Language Fellow or Specialist Programs
  • Experience working with federally funded exchange programs and/or educational programs
  • Experience working with vendors and reviewing their security practices
  • Experience working with IT governance documentation including identifying gaps between policy/procedure and current practice
  • Knowledge of technology trends and developments

Current Georgetown Employees:

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Submission Guidelines:

Please note that in order to be considered an applicant for any position at Georgetown University you must submit a cover letter and resume for each position of interest for which you believe you are qualified. These documents are not kept on file for future positions.

Need Assistance:

If you are a qualified individual with a disability and need a reasonable accommodation for any part of the application and hiring process, please click here for more information, or contact the Office of Institutional Diversity, Equity, and Affirmative Action (IDEAA) at 202-687-4798 or [email protected].

Need some assistance with the application process? Please call 202-687-2500. For more information about the suite of benefits, professional development and community involvement opportunities that make up Georgetown's commitment to its employees, please visit the Georgetown Works website.

EEO Statement:

Georgetown University is an Equal Opportunity/Affirmative Action Employer fully dedicated to achieving a diverse faculty and staff. All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, color, religion, national origin, age, sex (including pregnancy, gender identity and expression, and sexual orientation), disability status, protected veteran status, or any other characteristic protected by law.


Georgetown University offers a wide variety of comprehensive and competitive benefits. Benefits packages include comprehensive health, dental and vision plans, disability and life insurance coverage, retirement savings programs, tuition assistance, voluntary insurance options (including group legal, accident, and critical illness), and much more. Whatever your need, the Office of Faculty and Staff Benefits will be standing by to support you. You can learn more about the benefits offered to eligible faculty and staff at or view the online interactive benefits guide for more information.

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Job No:
Posted: 6/7/2021
Application Due: 6/22/2021
Work Type: Full Time