Medical Assistant 2 - Urgent Care (9252C) 19404

San Francisco
Jun 07, 2021
Employment Type
Full Time
Institution Type
Four-Year Institution

Medical Assistant 2 - Urgent Care (9252C) 19404 About Berkeley

At the University of California, Berkeley, we are committed to creating a community that fosters equity of experience and opportunity, and ensures that students, faculty, and staff of all backgrounds feel safe, welcome and included. Our culture of openness, freedom and belonging make it a special place for students, faculty and staff.

The University of California, Berkeley, is one of the world's leading institutions of higher education, distinguished by its combination of internationally recognized academic and research excellence; the transformative opportunity it provides to a large and diverse student body; its public mission and commitment to equity and social justice; and its roots in the California experience, animated by such values as innovation, questioning the status quo, and respect for the environment and nature. Since its founding in 1868, Berkeley has fueled a perpetual renaissance, generating unparalleled intellectual, economic and social value in California, the United States and the world.

We are looking for equity-minded applicants who represent the full diversity of California and who demonstrate a sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds present in our community. When you join the team at Berkeley, you can expect to be part of an inclusive, innovative and equity-focused community that approaches higher education as a matter of social justice that requires broad collaboration among faculty, staff, students and community partners. In deciding whether to apply for a position at Berkeley, you are strongly encouraged to consider whether your values align with our Guiding Values and Principles, our Principles of Community, and our Strategic Plan.

Application Review Date

The First Review Date for this job is: 6/18/2021

Departmental Overview

University Health Services (UHS) serves the campus by providing comprehensive campus-based health center providing fully accredited primary medical care, counseling and psychological services and innovative health promotion programs for students, faculty and staff. The UHS provides on-campus medical and mental health care and coordinates off-campus care through a network of community specialists and hospitals. Departments serving students include general medical, speciality and urgent care clinics, counseling and psychological services, laboratory, pharmacy, physical therapy, radiology and health promotion. In addition, the UHS administers a major medical insurance plan, the Student Health Insurance Plan. UHS provides services to students Monday through Friday from 8:00AM to 6:00PM and on weekends.

Approximately 65,000 visits occur annually including Primary Care, Urgent Care, Occupational Health, and Specialty Clinics. Services are designed to enable students to get the most from their educational experience, minimizing the impact of illness, injury and emotional distress on their academic careers. Medical care and wellness programs for faculty and staff are designed to meet their occupational health needs and minimize lost work time. These visits generate ancillary encounters with the Radiology, Clinical Laboratory, Physical Therapy and Pharmacy departments. The Counseling and Psychological Services department sees an additional 15,000 visits per year.


Clinic Reception:
  • Greets patients, verifies eligibility, accurately completes registration of patients and verifies that compliance forms are complete.
  • Schedules/reschedules patient appointments, using computerized appointment system to maximize clinic efficiency. For Specialty Clinic: Schedules appointments for the speciality physicians.
  • Able to set priorities in balancing clinical operations/clinician support with administrative duties.
  • Directs or escorts patients as necessary. Assures that patients leaving the area have appropriate instructions, forms and referral information.
  • Reviews incoming faxes and distributes to appropriate clinical personnel to handle.
  • Assists with submitting tickets to IT for kiosk or computer issues.

Intake, Patient Care and Check Out:
  • Documents chief complaint, and all patient interactions according to established guidelines.
  • Takes vital signs and rooms patient as per unit guidelines.
  • Documents findings and reports abnormal findings to RN or clinician. May be responsible for additional vitals in special patient populations (ED).
  • Instructs patient in specimen collection and performs specific testing as defined by assigned unit., i.e. check visual acuity using Snellen chart and urine dipstick, etc
  • May assist with examinations and procedures, using sterile techniques as indicated.
  • Fits, applies and instructs patients in proper use of ace wraps, splints, slings, crutches. Assists with more complex fitting issues.
  • Performs procedures according to department guidelines. May include injections and placing TB skin tests with the appropriate level of supervision.
  • At clinician request, may review after visit summary and assure client receives appropriate paperwork before they leave.
  • Answers telephones, fields questions, takes clear and accurate messages and refers to appropriate personnel as required to meet patient needs.
  • Assists Clinicians and nurses with routine or urgent referrals. Coordinates with outside provider and our insurance office to make sure outside appointments are schedule and insurance authorizations are completed.
  • Assures that patients leaving the area have appropriate instructions, forms and referral information.
  • May be responsible for checking, forwarding and responding to multiple provider task summaries and generic inboxes. This level may have additional inboxes to check due to clinical/programmatic responsibilities (IE: ED, referral tracking, CPS referrals to PC) (if applicable to assigned unit)
  • May assist on advice line, answering more complex questions and referring as necessary. Does not include triage, assessment or advice.
  • Instructs patient in specimen collection and performs specific testing as defined by assigned unit., i.e. check visual acuity using Snellen chart and urine dipstick, etc
  • Assists with wound care according to standards of unit
  • Application of basic/uncomplicated orthoglass splints (training and competency must have been validated, ROT certification valid)
  • Removal of basic/uncomplicated sutures ( training and competency must have been validated)
  • Completes EKG's per unit guidelines and delivers results to clinician for interpReports, intervenes appropriately and documents unsafe conditions and/or adverse patient conditions. Completes incident reports as per UHS protocol.retation

Clinic Maintenance and Supplies:
  • Demonstrates ability to use equipment correctly and safely. Notices
  • and reports any problems with equipment.
  • Performs maintenance on equipment as required.
  • Keeps inventory of supplies and restocks in assigned area, as needed, including patient education material. May be responsible for ordering clinic supplies.
  • Unpacks and shelves goods received: must be able to lift supplies.
  • Cleans and stocks rooms in assigned area as per protocol.
  • Processes contaminated articles, prepares packs for sterilization and sterilizes equipment as needed and per infection control guidelines.

Complex or Advanced support:
  • Emerging organizational and prioritization skills to allow timely completion of tasks with frequent interruptions or competing demands.
  • Serves as an active participant in relevant and assigned UHS committee.
  • May assist with daily MA schedule changes due to staffing needs.
  • May assist with training of entry level assistants/students.
  • Serves as a resource for MA I and trainees.
  • May assist in updating training tools.
  • If applicable to assigned unit, EAP and Health Clearance Coordination: Prepares the necessary documents for EAP and health clearances. Responsible for ordering appropriate labs and obtaining appropriate vitals depending on requirement of specific forms. Lab orders are based on standing orders.

Other duties as assigned

Required Qualifications
  • Must have full competencies checked off to be able to receive assignments for: check in, check out, back office, medical reception, procedure clinic, appointment office, Urgent Care, Allergy and Travel, and advice.
  • Excellent customer service skills
  • Demonstrates solid knowledge of the diverse patient groups served at UHS and the scope of services our patient groups are entitled to based on eligibility
  • Excellent verbal and written communication skills
  • Highly collaborative (team) employee, excellent customer service skills
  • Ability to understand and follow written protocols for patient care
  • Demonstrates advanced utilization of medical terminology
  • Must understand and comply with HIPAA, and all regulations
  • regarding the confidentiality of medical records
  • Well-developed people skills and the ability to remain calm under
  • pressure; demonstrated sensitivity to ethnic, culture and lifestyle diversity
  • Must be literate with EHR systems and patient tracking
  • Demonstrates skills at prioritizing work and problem solving;
  • ability to organize, coordinate and complete projects effectively and within deadlines
  • Must be able to work in a collaborative manner

  • Graduation from high school (or GED) and appropriate experience, or an equivalent combination of education and experience.

Licenses or certifications required:
  • Current BLS/CPR certification
  • Current Medical Assistant Diploma
  • Current ROT- certification (if performing splinting or casting)
  • Current CA phlebotomy certification (CPT1) (if performing phlebotomy)

Preferred Qualifications
  • Prior 1-2 years experience in Urgent Care or Emergency Dept

Salary & Benefits

For information on the comprehensive benefits package offered by the University visit:

How to Apply

Please submit your cover letter and resume as a single attachment when applying.

Other Information
  • 100% FTE (40 hours/week), 10-month partial-year career appointment.
  • Employment is contingent on successful completion of: Background Check, Acceptable Medical Evaluation that includes infectious disease surveillance and proof of current required vaccinations or immunity levels, and successful credentials verification (if applicable).
  • This position is governed by the terms and conditions in the agreement for the Patient Care Technical Unit (EX) between the University of California and the American Federation of State, County and Municipal Employees (AFSCME). The current bargaining agreement manual can be found at:

Conviction History Background

This is a designated position requiring fingerprinting and a background check due to the nature of the job responsibilities. Berkeley does hire people with conviction histories and reviews information received in the context of the job responsibilities. The University reserves the right to make employment contingent upon successful completion of the background check.

Mandated Reporter

This position has been identified as a Mandated Reporter required to report the observed or suspected abuse or neglect of children, dependent adults, or elders to designated law enforcement or social service agencies. We reserve the right to make employment contingent upon completion of signed statements acknowledging the responsibilities of a Mandated Reporter.

Equal Employment Opportunity

The University of California is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. For more information about your rights as an applicant see:
For the complete University of California nondiscrimination and affirmative action policy see:

To apply, visit

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