Access Services Supervisor - Library (6286U) 19337

San Francisco
Jun 07, 2021
Employment Type
Full Time
Institution Type
Four-Year Institution

Access Services Supervisor - Library (6286U) 19337 About Berkeley

At the University of California, Berkeley, we are committed to creating a community that fosters equity of experience and opportunity, and ensures that students, faculty, and staff of all backgrounds feel safe, welcome and included. Our culture of openness, freedom and belonging make it a special place for students, faculty and staff.

The University of California, Berkeley, is one of the world's leading institutions of higher education, distinguished by its combination of internationally recognized academic and research excellence; the transformative opportunity it provides to a large and diverse student body; its public mission and commitment to equity and social justice; and its roots in the California experience, animated by such values as innovation, questioning the status quo, and respect for the environment and nature. Since its founding in 1868, Berkeley has fueled a perpetual renaissance, generating unparalleled intellectual, economic and social value in California, the United States and the world.

We are looking for equity-minded applicants who represent the full diversity of California and who demonstrate a sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds present in our community. When you join the team at Berkeley, you can expect to be part of an inclusive, innovative and equity-focused community that approaches higher education as a matter of social justice that requires broad collaboration among faculty, staff, students and community partners. In deciding whether to apply for a position at Berkeley, you are strongly encouraged to consider whether your values align with our Guiding Values and Principles, our Principles of Community, and our Strategic Plan.

Application Review Date

The First Review Date for this job is: 6/18/2021

Departmental Overview

The UC Berkeley Library aims to inspire and connect scholars and information to create new knowledge and to develop ideas that change the world. With 25 distinct libraries, including the Doe and Moffitt libraries, The Bancroft Library, the C. V. Starr East Asian Library, and an array of subject specialty libraries, the University Library offers services and materials that span the disciplines. The Library provides materials in all formats and offers robust services that connect users with these remarkable resources to inform their research and advance their understanding of the world. With nearly 13 million volumes, almost 100,000 active Library users, and more than 2.6 million online visitors per year, the Library's impact is vast. Learn more at


Supervises students and Library Assistants who are performing routine and / or largely operational duties as part of the overall operations of a library. Responsible for day-to-day operations. Provides technical guidance and resolves issues such as general communications and complaints, processing materials, and bibliographic checking.

  • Supervision: Hires, trains, and supervises 5.0 FTE student and temporary employees who perform routine duties and responsibilities according to established guidelines, procedures and policies. Trains and monitors staff in all inventory management duties: paging/retrieval, sorting, refiling, and recording daily statistics. Assists supervisor/head of department in training and monitoring newly hired Library Assistants in circulation, interlibrary loan, electronic document delivery and returns processing; serves as work leader for all Library Assistants. Assists in the development and revision of procedural guidelines and instructional materials. Manages schedules to ensure adequate coverage for all departmental and stack maintenance duties. Manages and approves hours worked. Sets performance expectations, monitors performance, provides corrective action, and recommends employee selection, corrective action, and dismissals. Collects statistical information about inventory management productivity using spreadsheets, and produces monthly and annual reports. Independently resolves common problems. Consults with supervisor on more complex issues.
  • Fulfillment: Processes fulfillment requests using the Library's Integrated Library System (ILS) and other interlibrary lending systems such as VDX and OCLC WorldShare. Verifies that requestors are valid users, and identifies loan requests for returnables (physical materials) and non-returnables (electronic documents). Performs bibliographic searches using library catalogs and other electronic databases. Processes material requiring special handling and/or a higher level of bibliographic expertise. Using the Library's Inventory Management System (IMS), generates lists pertaining to fulfillment. Updates the status of items in the IMS as appropriate. Processes returned library materials using these systems. Prepares requested physical materials for shipment to remote library pickup locations. Provides electronic document delivery via designated delivery systems to requestors. Communicates with end users and colleagues at requesting libraries to resolve request problems. Meets established deadlines for processes supporting request fulfillment. Tracks document delivery statistics using spreadsheets to produce monthly reports. Consults with supervisor on complex bibliographic searches or policy issues.
  • Project, Building, and Inventory Management: Performs inventory audits and searches for missing materials, consulting and coordinating efforts with owning libraries. Identifies damaged material and performs basic preservation tasks such as stabilizing books with bags or string. Participates in space organization/design and workflow management activities. Assists with adjustments to shelving schemes that increase storage capacity and optimize inventory density. Manages flow of library materials in and out of high-density shelving modules, which involves operating motorized order pickers. Assists with maintaining the security of the building and its contents.
  • User Services: Provides assistance at the Library's public service desk with direct loan request fulfillment, limited reference services, searching library catalogs and electronic databases, and operating technical equipment such as public PCs, printers, and copy machines. Assures that the information in patron records is accurate. Notifies users about overdue material. Assists with preparation of billing and lost book information.

Required Qualifications
  • Knowledge of inventory management practices.
  • Ability to search and interpret bibliographic information in online catalogs and electronic databases.
  • Ability to read, write, and follow oral and written instructions in English.
  • Demonstrated problem solving, planning, and organizational skills.
  • Strong communication and customer service skills.
  • Ability to learn to operate a motorized order picker to reach shelves up to 30 feet high.
  • Basic ability to use a Windows PC and Windows based tablet.
  • Basic experience with email, word processing, and spreadsheet software.
  • Ability to enter large volumes of data into databases on a daily basis and review/revise electronic documentation.

  • Training in an academic library's circulation and/or interlibrary services unit.
  • Training in operating forklift trucks and/or other powered materials-handling equipment which require special skills in the palletizing or handling of materials and/or supplies.

  • Raymond Order Picker Operator (may be obtained on the job)

Preferred Qualifications
  • Demonstrated effective supervisory skills.
  • Knowledge of basic materials preservation principles.

Salary & Benefits

Up to $55,000 Annually. For information on the comprehensive benefits package offered by the University visit:

How to Apply

Please submit your cover letter and resume as a single attachment when applying.

Equal Employment Opportunity

The University of California is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. For more information about your rights as an applicant see:
For the complete University of California nondiscrimination and affirmative action policy see:

To apply, visit

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