Dispatch Operations Manager
Dispatch Operations Manager
University of California Los Angeles
Requisition Number: 33693
Salary: $3958 - $9375 monthly
Under the direction of the Housing Operations & Safety's Physical Security System's Manager, the Housing Dispatch Operations Manager is responsible for the successful operations of the following 24 hour, non 911, safety service centers: Housing Dispatch, Campus Safety Operations Center, and the Housing Safety Koban. Staffed by a team of 30 students, these centers provide a variety of safety related services to both the UCLA campus and the 15,000 On Campus Housing and 6,000 Off Campus Housing residential communities: video surveillance monitoring and playback, alarm monitoring, building and roadway access control, fire/life safety monitoring, and dispatching of departmental support services such as Housekeeping, Maintenance, and Residential Life. The Campus Safety Operations Center acts as the central monitoring station for live security camera feeds from across the UCLA campus and responds to incidents as appropriate.
Major duties include the hiring, training and supervision of Housing Dispatch staff, managing and prioritizing service requests, daily administration of various access control and safety program databases and programs, conducts systems audits, and works with campus departments (e.g. UCPD, UCLA Facilities) on resolution of safety and service issues. Also, this position coordinates with UCPD CSO Programs on staffing of the Housing Safety Koban and ensures quality of service.
This position also assists with the training of UCLA Housing staff on the proper usage and operational standards of various departmental safety programs and acts as a liaison with other campus departments such as UCLA Police Department, UCLA Bruin Card Office, Residential Life, and H&H IT Department. The position will need to operate a University vehicle and travel to offsite work locations.
Fiscal responsibilities include assisting the departmental Assistant Director in creating annual departmental budget, completion and submission of monthly Labor and Supplies and Expense variance reporting, completion and submission of monthly Overtime Reporting, and
Executes other functions and responsibilities as assigned by management.
For full application instructions and position description, please visit: https://hr.mycareer.ucla.edu/applicants/Central?quickFind=80643
The University of California is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age or protected veteran status. For the complete University of California nondiscrimination and affirmative action policy, see: UC Nondiscrimination & Affirmative Action Policy, https://policy.ucop.edu/doc/4000376/DiscHarassAffirmAction
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