Access Services Specialist - Georgetown University Library

Job description

Access Services Specialist - Georgetown University Library

Located in a historic neighborhood in the nation's capital, Georgetown offers rigorous academic programs, a global perspective, exciting ways to take advantage of Washington, D.C., and a commitment to social justice. Our community is a tight knit group of remarkable individuals interested in intellectual inquiry and making a difference in the world.


The Access Services Specialist supports the teaching, learning, and research of the Georgetown University community by helping fulfill the University Library's mission as an agile organization providing preeminent services, collections, and spaces. Duties of the Access Services Specialist include:

  • Provides support in the Print Collections and Circulation/Reserve Desk Services Units in the Access Services department by performing routine tasks (e.g. processing requests, ensuring timely delivery of materials, communicating with faculty regarding special requests, overseeing returns and shelving, etc.) and executing special projects.
  • Coordinates the courier service of materials on the Main campus and among other schools in the Washington Research Libraries Consortium, as well as between the Main, Medical, SCS, and Law campuses.
  • Assists with the scheduling, training, and supervision of 30-50 student library assistants every semester.

Work assignments and schedules will vary to address cyclical and priority needs of the department. The position's regular work schedule is weekdays, but some evenings, holidays, or weekends may be required.

Work Interactions

This position directly reports to the Print Collections Supervisor who, along with 5 FTE, reports directly to the Access Services Department Head. This position must be knowledgeable in the policies and proficient in the application of procedures of the Print Collections and Circulation/Reserves Desk Services Units, have a thorough understanding of University Library policies and services, and the ability to effectively communicate this information to library users. The incumbent interacts daily with the Georgetown University community and the public and must have excellent customer service skills.

  • BA/BS
  • 1 year related experience working in an academic library setting
  • Familiarity with the role of academic libraries meeting the information needs of students, faculty, and staff
  • Excellent oral and written communication skills
  • Strong public service orientation
  • Computer literate, including ability to learn new software programs and technologies
  • Familiarity with Windows Operating System and Microsoft Office applications, especially Word and Excel
  • Familiarity with Google Apps, especially Gmail, calendar, and Drive
  • Ability to lift up to 40 lbs. and push carts weighing over 100 lbs.
  • Commitment to fostering an equitable and inclusive workplace, and ability to work effectively with a diverse faculty, students, and staff.

Preferred qualifications
  • Supervisory experience, especially of student employees
  • Experience working with integrated library management systems, bibliographic databases, and/or Internet resources
  • Experience managing logistics and directing staff to complete complex tasks or projects
  • Ability to adjust to periods of increased workflow and varying responsibilities
  • Ability to work both independently and as part of a team in a complex, changing environment
  • Ability to be diplomatic and negotiate disputes with stakeholders

Current Georgetown Employees:

If you currently work at Georgetown University, please exit this website and login to GMS ( using your Net ID and password. Then select the Career worklet on your GMS Home dashboard to view Jobs at Georgetown.

Submission Guidelines:

Please note that in order to be considered an applicant for any position at Georgetown University you must submit a cover letter and resume for each position of interest for which you believe you are qualified. These documents are not kept on file for future positions.

Need Assistance:

If you are a qualified individual with a disability and need a reasonable accommodation for any part of the application and hiring process, please click here for more information, or contact the Office of Institutional Diversity, Equity, and Affirmative Action (IDEAA) at 202-687-4798 or [email protected].

Need some assistance with the application process? Please call 202-687-2500. For more information about the suite of benefits, professional development and community involvement opportunities that make up Georgetown's commitment to its employees, please visit the Georgetown Works website.

EEO Statement:

Georgetown University is an Equal Opportunity/Affirmative Action Employer fully dedicated to achieving a diverse faculty and staff. All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, color, religion, national origin, age, sex (including pregnancy, gender identity and expression, and sexual orientation), disability status, protected veteran status, or any other characteristic protected by law.


Georgetown University offers a wide variety of comprehensive and competitive benefits. Benefits packages include comprehensive health, dental and vision plans, disability and life insurance coverage, retirement savings programs, tuition assistance, voluntary insurance options (including group legal, accident, and critical illness), and much more. Whatever your need, the Office of Faculty and Staff Benefits will be standing by to support you. You can learn more about the benefits offered to eligible faculty and staff at or view the online interactive benefits guide for more information.

To apply, visit

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Job No:
Posted: 6/7/2021
Application Due: 6/7/2033
Work Type: Full Time