Network Support Administrator, McDonough School of Business Georgetown University

Job description

Network Support Administrator, McDonough School of Business Georgetown University

Located in a historic neighborhood in the nation's capital, Georgetown offers rigorous academic programs, a global perspective, exciting ways to take advantage of Washington, D.C., and a commitment to social justice. Our community is a tight knit group of remarkable individuals interested in intellectual inquiry and making a difference in the world.


Network Support Administrator, McDonough School of Business - Georgetown University

At Georgetown University's McDonough School of Business, our mission is to build global business knowledge and inspire ethical leaders to serve the common good.

The Network Support Administrator serves as a computer and network systems technician, accomplishing the variety of tasks involved with the maintenance and administration of both a Local Area Network (LAN) and connected desktop and laptop computers. They also serve in a specialized support role for network server systems including Novell, Linux and Windows server operating system. Reporting to the Director of IT Operations, the Network Support Administrator has duties that include but are not limited to:

Network and PC Maintenance

  • Perform detailed diagnostic procedures for network and PC systems reported having problems
  • Create and maintain a library of PC software images to efficiently configure, update and incorporate new PCs into the MSB environment
  • Perform necessary maintenance of network PC systems
  • Initiate (and provide follow-up) call procedures to external maintenance support for those problems beyond normal capabilities
  • Administer the MSBTC laptop computer loaner services, including maintenance and update of loaner laptops, accurate forecasting of loaner requirements, and tracking of loaned computer - including installation, maintenance and operation of software to secure or disable missing loaned computers

User Applications Support
  • Demonstrate competence with all major applications and technologies on the network, World Wide Web technology and classroom presentation video teleconferencing technology
  • Perform user training on an ad-hoc or scheduled basis and in both one-on-one and classroom environments
  • Maintain familiarity with the network software structure, communications programs and file setup
  • Perform independent or assigned support in a timely manner based on when the support call was received and relative priority assigned
  • Document all completed support calls and follows up to ensure user satisfaction

Classroom Support
  • Demonstrate competence with all classroom technologies, including the installed or projected A/V systems
  • Routinely perform user training on an ad hoc or scheduled basis and in both one-on-one and classroom environments
  • Demonstrate proficiency with teaching aids used in the classroom, including videoconferencing, in-class polling, and encrypted test taking software
  • Perform independent or assigned support action in a timely manner based on when the support call was received and relative priority assigned
  • Document all completed support calls and follow up to ensure user satisfaction
  • In accordance with the ongoing communications programs established with formal Standard Operating Procedures (SOP), provide user support as consistently scheduled and applied with only minimal user intervention required

  • Some college level credit
  • 3 Years PC and Network Technical experience
  • A+ certification
  • NetWare Administrator Qualification (CNA)
  • Certified Technology Specialist (CTS)

Current Georgetown Employees:

If you currently work at Georgetown University, please exit this website and login to GMS ( using your Net ID and password. Then select the Career worklet on your GMS Home dashboard to view Jobs at Georgetown.

Submission Guidelines:

Please note that in order to be considered an applicant for any position at Georgetown University you must submit a cover letter and resume for each position of interest for which you believe you are qualified. These documents are not kept on file for future positions.

Need Assistance:

If you are a qualified individual with a disability and need a reasonable accommodation for any part of the application and hiring process, please click here for more information, or contact the Office of Institutional Diversity, Equity, and Affirmative Action (IDEAA) at 202-687-4798 or [email protected].

Need some assistance with the application process? Please call 202-687-2500. For more information about the suite of benefits, professional development and community involvement opportunities that make up Georgetown's commitment to its employees, please visit the Georgetown Works website.

EEO Statement:

Georgetown University is an Equal Opportunity/Affirmative Action Employer fully dedicated to achieving a diverse faculty and staff. All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, color, religion, national origin, age, sex (including pregnancy, gender identity and expression, and sexual orientation), disability status, protected veteran status, or any other characteristic protected by law.


Georgetown University offers a wide variety of comprehensive and competitive benefits. Benefits packages include comprehensive health, dental and vision plans, disability and life insurance coverage, retirement savings programs, tuition assistance, voluntary insurance options (including group legal, accident, and critical illness), and much more. Whatever your need, the Office of Faculty and Staff Benefits will be standing by to support you. You can learn more about the benefits offered to eligible faculty and staff at or view the online interactive benefits guide for more information.

To apply, visit

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Job No:
Posted: 6/7/2021
Application Due: 6/7/2033
Work Type: Full Time