IT Network Technician

Location
Salisbury, NC
Posted
Jun 07, 2021
Employment Type
Full Time
Institution Type
Four-Year Institution
 

Position: IT Network Technician 

Division: Business and Finance 

Department: Information Technology 

Reports to: Chong Dan 

 

Position Summary: 

The selected individual must have the ability to troubleshoot and resolve network wide hardware and software problems for users; must be able to resolve widely varying problems using current job knowledge and using research and external resources; be highly motivated and have strong customer focus with the ability to interface with all levels of staff. Excellent communication skills a must. Prior help desk support, PC maintenance/repair and/or application software support desirable. Analyze, test, troubleshoot, and evaluate existing network systems, such as local area network (LAN), wide area network (WAN) and Internet systems or a segment of a network system. Perform network maintenance to ensure networks operate correctly with minimal interruption. Research technology trends, recommend, install and implement network systems. 

 

Essential Duties & Responsibilities: 

 • Analyze and report network security breaches or attempted breaches. 

• Configure and define parameters for installation or testing of local area network (LAN), wide area network (WAN), hubs, routers, switches, controllers, multiplexers, or related networking equipment. 

• Configure security settings or access permissions for groups or individuals across various types of networking hardware. 

• Configure wide area network (WAN) or local area network (LAN) switches, routers or related equipment. 

• Evaluate local area network (LAN) or wide area network (WAN) performance data to ensure sufficient availability or speed, to identify network problems, or for disaster recovery purposes. 

• Identify the causes of networking problems, using diagnostic testing software and equipment. 

• Install and configure wireless networking equipment. 

• Install network software, including security or firewall software. 

• Install new hardware or software systems or components, ensuring integration with existing network systems. 

• Perform routine maintenance or standard repairs to networking components or equipment. 

• Test computer software or hardware, using standard diagnostic testing equipment and procedures. 

• Troubleshoot network or connectivity problems for users or user groups. 


Education/Experience: 

 • Associates Degree in Management Information Systems, Telecommunications, Computer Science or related field and 4 years networking experience, or equivalent technical/vocational certification such as, CCNA, CompTIA Network+ or Security+ and 5 - 6 years networking experience is preferred. 

• Sound fundamental knowledge of computer hardware & networking equipment such as: NGFW, Web-filters, switches, routers, servers, SAN’s, backup appliances, virtual appliances and related peripherals. 

• Software and hardware certifications a plus.  


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