Financial Aid Counselor
- Employer
- Livingstone College
- Location
- Salisbury, NC, US
View more
- Administrative Jobs
- Institutional & Business Affairs, Financial Aid
- Employment Type
- Full Time
- Institution Type
- Four-Year Institution
Job Details
FINANCIAL AID COUNSELOR
Division:
Business Office
Department:
Business & Finance
Reports to:
Director of Financial Aid
Position Summary
Working within federal, state, and institutional policies and regulations, the Financial Aid Counselor provides financial aid information and counseling services to students and families.
Essential Duties & Responsibilities
1. Counsels and advises students about financial aid eligibility, application procedures, aid programs, aid eligibility, packaging policies, costs, billing process, indebtedness, money management and financial planning. Also provides general information via e-mail, phone, and personal contact.
2. Answers inquiries to financial aid email account including basic inquires and serves as backup to incoming calls and front desk reception duties.
3. Modifies financial aid packages based on changes in enrollment level, budget adjustments, additional aid, etc. and communicates changes in eligibility to students.
4. Work with Director to certify, originate and disburse federal, private, and institutional student and parent loans.
5. Assists in oversight of document imaging process, writes procedures, and trains staff.
6. Oversees customer service functions of the office to ensure that the high expectations of students, parents, and the Livingstone College community are met.
7. Keeps Director of Financial Aid informed of issues and concerns raised by inquiries; identifies and recommends changes in processes to better expedite financial aid process (both general and student specific)
8. Performs other duties as assigned which support the purpose and initiatives of the Financial Aid Office and the College.
9. Runs disbursement functions in PowerFAIDS and sends disbursement files to Student Accounts for posting.
Education/ Experience
· Some levels of undergraduates study · Bachelor’s degree preferred · 1 year financial aid experience · Knowledge and understanding of federal and state rules and regulations related to financial aid administration; experience working with PowerFAIDS, Jenzabar, COD, EDConnect and document imaging a plus. · Experience providing exemplary customer service in a fast-paced, deadline-driven environment with a primary focus on communication and counseling skills, problem-solving abilities and attention to detail.
KNOWLEDGE, SKILLS, ABILITIES:
1. Excellent communication and counseling skills (verbal, written, and presentation) 2. Detail oriented and ability to organize and manage multiple projects while working in a high-pressure office during peak business times of the year. 3. Technological competence including experience working with Microsoft Office (Word, Excel, and Access), financial aid management systems, websites, etc. 4. Patience, high energy, enthusiasm for helping others 5. Ability to maintain a high level of confidentiality. 6. Ability to work independently and interdependently 7. Team Player 8. Commitment to business and finance functions, enrollment team and overall goals of Livingstone College WORKING ENVIRONMENT: Fast-paced office environment. WORK SCHEDULE:Term: Full Year · Shift: Monday – Friday, 8:00 A.M. to 5:00 P.M.; Flexible as needed during peak seasonsLivingstone College is a private, four year liberal arts institution founded in 1879 by the African Methodist Episcopal Zion Church. Secured by a strong commitment to quality instruction, the College offers excellent liberal arts and religious education programs for students designed to develop their potential for leadership and service to a global community.
About Livingstone College: http://Livingstone.edu
Livingstone College is an equal opportunity employer that employs qualified individuals based upon job related qualifications regardless of race, religion, ancestry, gender, sexual orientation, national origin, age, disability, marital status, domestic partner status, medical condition, political affiliation or any other classification proscribed under applicable federal, state or local law. Livingstone College complies with all laws regarding reasonable accommodation for disabled candidates and employees. Applicants requiring reasonable accommodation in order to participate in the interview process are requested to contact Human Resources in order to arrange such accommodation. We offer competitive compensation and an attractive benefits package. No recruiters or agencies without a previously signed contract.
Organization
Our Mission:
Livingstone College is a private, historically black institution that is secured by a strong commitment to quality instruction. Through a Christian-based environment suitable for learning, it provides excellent liberal arts and religious education programs for students from all ethnic backgrounds designed to develop their potential for leadership and service to a global community.
Our History
Livingstone College was originally founded in 1879 as Zion Wesley Institute by a group of African Methodist Episcopal Zion ministers for the purpose of training ministers in Concord, in Cabarrus County, N.C. After three brief sessions, directed by Principals Bishop C. R. Harris and Professor A.S. Richardson, Zion Wesley Institute was closed. In 1881, Dr. Joseph Charles Price and Bishop J. W. Hood changed their roles from delegates to the Ecumenical Conference to fund-raisers, with a sole purpose of re-establishing Zion Wesley Institute.
Eventually, the Rowan County Town of Salisbury, just 20 miles northeast of Concord, offered Zion Wesley Institute Board of Trustees a generous $1,000 donation and an invitation to relocate the institution to Salisbury. The trustees accepted both gifts, and the College re-opened in Salisbury in 1882 on J. M. Gray’s farm, called Delta Grove, which consisted of one building and 40 acres. Besides moving from Concord to Salisbury, the College also changed its name, becoming Livingstone College, in honor of David Livingstone, a British Christian missionary, philanthropist and African Explorer. Dr. Price, the founder of Livingstone College, became its first president and served from 1882 to 1893.
Holistic Learning:
Livingstone College offers a Holistic Learning Environment that is designed to address the needs of a diverse student population. As a church-affiliated institution, Livingstone College seeks to attract professionals who are committed to supporting and fostering such principles. Such commitment and support paved the way for the launching of a very unique initiative. The initiative is entitled "The Total Learning Environment." "The Total Learning Environment" is a new holistic approach to academic preparation, whereby we will create a learning environment designed to change attitudes and modify student behavior. Students who matriculate on the campus of Livingstone College, in addition to their academic preparation, will participate in a number of activities and programs, designed to address the cultural scars of their past, enabling them to leave our institution with the academic preparation to compete in our global economy, and where they will have immediate positive impact on our society. Additionally, our students will be prepared to positively address the challenges, which plague the African-American community - particularly those challenges that exacerbate their dilemma. The College implemented a curriculum, which helped to develop "The Center for Holistic Learning." One of the first programs of its kind, "The Center for Holistic Learning" promotes both the awareness and mastery of the following modules/concepts:
- Health, Wellness & Fitness
- Emergency Response & First Aid
- Political Action & Social Responsibility
- Volunteerism, Public Service
- Cultural and Social Awareness
- Debt Management, Personal Responsibility, & Philanthropy
- Individual & Organizational Leadership
- Spanish as a 2nd Language
- Technology & The 21St Century
- Faith-Based Strategies for the Enhancement of the Quality of Life
Our Home:
Livingstone College is located in the heart of Rowan County’s historic Salisbury, North Carolina. Known by many as “The Jewel of The South”, Livingstone College sits quaintly against a picturesque backdrop of lush green grass and majestic maple and oak trees, making it the ideal learning environment. With an enrollment of 1200 students, the College is strategically located 45 miles from Charlotte and the Piedmont Triad of Greensboro, Winston-Salem and High Point, North Carolina.
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