Job description

Position Title:


Position Number:






Employment Type:



Duties and Responsibilities:
•Assist with data entry; Look up student information in PeopleSoft for identification and enrollment status.
•Assist with walk-in traffic and answering phone calls
•Assist students parents, university employees and outside customers regarding inquires, complaints and/or problems with their account.
•Maintain a professional appearance, exhibit a positive attitude, while being an effective communicator with co-workers, students and the general public.
•Perform other duties as assigned

•Process and create university identification cards.
•Process Huskie Bucks Deposits using a Point of Sale (POS).
•Distribute the on-line photo submission OneCards as the Orientation students come to the OneCard office.
•Maintain confidentiality with regard to cardholder information.
•Process and file documentation in relation to the Huskie Bucks accounts opened by students.
•Monitor Lost ID cards that are turned into the office by contacting students
•Miscellaneous card production including Courtesy Cards, Campus Recreation Cards, Cards for ELS students.
•Balancing office register at the end of the day.
•Assist with phone calls and emails directed to the OneCard ID.
•Perform other duties as assigned

Working Hours:

M - F; 11 - 4:30 pm (availability)

Starting Salary:


Required Skills:

Highschool Diploma

Preferred Qualification:

1.Customer service experience.
2.Cash handling experience.
3.Knowledge of computers including Microsoft Office products.
4.This is a security-sensitive position. Before any offer of employment is made, the University will conduct a pre-employment criminal background investigation, which includes a criminal background check.

Posting Date:


Closing Date:


Background Check Required:


Special Instructions to Applicants:

Fully complete the Education and Work History sections of the application. Be specific on your entire work history, including the employment dates and duties for all positions held.

Current NIU students carrying six or more hours are not eligible for extra help employment.

Employment is contingent upon your passing a satisfactory criminal background investigation. You may not begin work until the criminal background investigation results have been received and cleared by Human Resources. Pre-employment medical exam (as necessary, depending on the Physical Demands listed in the position) must also be cleared by Human Resources.

EEO Statement:

In accordance with applicable statutes and regulations, NIU is an equal opportunity employer and does not discriminate on the basis of race, color, national origin, ancestry, sex, religion, age, physical and mental disability, marital status, veteran status, sexual orientation, gender identity, gender expression, political affiliation, or any other factor unrelated to professional qualifications, and will comply with all applicable federal and state statutes, regulations and orders pertaining to nondiscrimination, equal opportunity and affirmative action.

The following person has been designated to handle inquiries regarding the non-discrimination policies:

Ethics and Compliance Officer, Title IX Coordinator
Health Services 230
[email protected]

Visa Policy:

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

ADA Accommodation:

NIU remains committed to ensuring that its recruitment and application procedures include full opportunities for applicants with disabilities. Employment opportunities will not be denied to anyone because of the need to make accommodations for a person’s disability during either the application or interview process. An applicant who believes they require an accommodation to participate in the employment process due to a disability may request that accommodation through the Accommodation Request Form. For further assistance, please contact the office of Affirmative Action, Equal Opportunity and Education (AAEOE) at [email protected].

Clery Act Information:

NIU provides information regarding campus security, personal and fire safety, including topics such as: crime prevention, emergency response procedures and crime reporting policies, in addition to crime and fire statistics for the most recent three calendar years. The Annual Security Report containing security and safety information is available at or by contacting the University Police Department and Public Safety Department at 815-753-9628 to receive a hard copy. The Annual Fire Safety Report is available at or by contacting the Environmental Health and Safety Department at 815-753-0404 to receive a hard copy.

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Job No:
Posted: 6/7/2021
Application Due: 6/18/2021
Work Type: Full Time