Job description

Posting Number:


Working Title:



F&A Student Account Services

About the University of Georgia:

The University of Georgia (UGA), a land-grant and sea-grant university with statewide commitments and responsibilities is the state’s oldest, most comprehensive, and most diversified institution of higher education (https://www.uga.edu/). UGA is currently ranked among the top 20 public universities in U.S. News & World Report. The University’s main campus is located in Athens, approximately 65 miles northeast of Atlanta, with extended campuses in Atlanta, Griffin, Gwinnett, and Tifton. UGA was founded in 1785 by the Georgia General Assembly as the first state-chartered University in the country. UGA employs approximately 1,800 full-time instructional faculty and more than 7,700 full-time staff. The University’s enrollment exceeds 39,000 students including over 30,000 undergraduates and over 9,000 graduate and professional students. Academic programs reside in 17 schools and colleges, as well as a medical partnership with Augusta University housed on the UGA Health Sciences Campus in Athens.

About the College/Unit/Department:

Student Account Services, within the Bursar and Treasury Services Division, is responsible for tuition and fee assessment, student account billing, refund processing, and providing excellent customer service to students, authorized users, and relevant third parties.

College/Unit/Department website:


Posting Type:


Retirement Plan:


Employment Type:


Benefits Eligibility:

Benefits Eligible

Full/Part time:

Full Time

Additional Schedule Information:

Monday thru Friday, 8AM-5PM

Advertised Salary:

Commensurate with Experience

Posting Date:


Open until filled:


Proposed Starting Date:


Location of Vacancy:

Athens Area

EEO Policy Statement:

The University of Georgia is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, ethnicity, age, genetic information, disability, gender identity, sexual orientation or protected veteran status. Persons needing accommodations or assistance with the accessibility of materials related to this search are encouraged to contact Central HR ([email protected]).

Classification Title:

Administrative Specialist / Coordinator

Job Family:

Business And Finance



Minimum Qualifications:

Requires technical knowledge in the field acquired through an apprenticeship, a 2-year degree, or professional certificate. Please contact your Human Resources office for an evaluation of education/experience in lieu of the required minimum qualifications.

Preferred Qualifications:

Previous Banner experience preferred. Customer Service experience desired.

Position Summary:

The primary function of this position is providing outstanding customer service to students, authorized users, and other external entities while maintaining adherence to UGA polices and procedures. This position will access accounts in Banner and analyze/troubleshoot the customer’s concern. This position will also review error reports, assist with clerical duties, engage in special projects, and interact with other campus departments. This is the second in a series of three non-exempt Operations Specialist positions.

Knowledge, Skills, Abilities and/or Competencies:

Considerable knowledge of bookkeeping and business principles.

Demonstrated knowledge of spreadsheet software and mainframe computer systems; proficient in Excel.
Ability to effectively communicate.

Physical Demands:

Standard for office environment.

Is driving a responsibility of this position?:


Is this a Position of Trust?:


Does this position have operation, access, or control of financial resources?:


Does this position require a P-Card? :


Is having a P-Card an essential function of this position? :


Does this position have direct interaction or care of children under the age of 18 or direct patient care?:


Does this position have Security Access (e.g., public safety, IT security, personnel records, patient records, or access to chemicals and medications):


Credit and P-Card policy:

Be advised a credit check will be required for all positions with financial responsibilities. For additional information about the credit check criteria, visit the UGA Credit Background Check website.


Primary function is customer service and involves responding to, troubleshooting, and documenting inquires from students and authorized users that occur through the following methods: phone call, walk-in traffic, or email. This requires analyzing the student’s ATHENA account, providing accurate information, and properly documenting the interaction on the student’s comment screen in Banner. Additionally, this position may be required to contact students via phone or email regarding their student account. Employee must learn and understand related policies and procedures.

Percentage of time:



Review and analyze departmental error reports.

Percentage of time:



Interacts with other offices on campus such as Office of Student Financial Aid and Registrar.

Percentage of time:



Assist with filing, scanning and shredding departmental documents or other clerical duties.

Percentage of time:



Assist supervisor(s) with additional assignments and special projects on an as needed basis.

Percentage of time:





Diversity Profile: University



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Job No:
Posted: 6/7/2021
Application Due: 9/5/2021
Work Type: Full Time