Coordinator, Student Financial Aid, Customer Service and Training - Campus Only Search - 513281
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Work type: Regular Full-time (Benefits eligible)
Categories: Internal only
Pay Grade/Pay Range: 57 Monthly (exempt): - Minimum - $ 34424.04 Midpoint - $ 50252.76
Department/Organization: 200641 - Financial Aid
Normal Work Schedule: Monday-Friday 8:00a.m. to 4:45p.m.
Note to Applicants: This is a campus only search. You must be a current UA employee to be considered.
Job Summary: The Coordinator of Student Financial Aid, Customer Service and Training provides leadership and direction in all aspects of front line of customer service in the area Financial Aid, and is responsible for understanding and carrying out the federal regulations regarding Title IV in Student Financial Aid.
Additional Department Summary: Position is responsible for all aspects of front line of customer service in the area Financial Aid. This includes but not limited to, calls, emails, and in-person visits of prospective and current students and parents. Responsible for understanding and carrying out the federal regulations regarding Title IV in Student Financial Aid. Supervision of between 25-30 Graduate Assistants throughout the year. This population of employee provides unique challenges as it is always changing as graduate students graduate, take jobs, receive assistantship in their academic department, etc. This position is responsible for determining eligibility for need based Federal Work Study, the hiring and training of Graduate Assistants to support Student Financial Aid. This position will be available to answer any questions posed by parents, prospective students as well as current students. Graduate Assistants are the first contact many students and parents have with Student Financial Aid and frequently the University. They provide first response advising to thousands of calls each month. It is imperative the graduate students receive appropriate training and guidance so they can ensure a positive experience for current and prospective students.
Position is also expected to provide financial aid training in order to provide exemplary customer service as well as helping to ensure standards in each area are upheld. Serves as trainer on federal regulations, any changes to those regulations, and provides training and guidance on providing exemplary customer service to the populations served by office of financial aid. Ensures that compliance with federal regulation is followed to maintain the security of student and parent information.
Required Minimum Qualifications: Bachelor's degree and two (2) years of experience in student financial aid, admissions, and/or student services.
Background Investigation Statement: Prior to hiring, the final candidate(s) must successfully pass a pre-employment background investigation and information obtained from social media and other internet sources. A prior conviction reported as a result of the background investigation DOES NOT automatically disqualify a candidate from consideration for this position. A candidate with a prior conviction or negative behavioral red flags will receive an individualized review of the prior conviction or negative behavioral red flags before a hiring decision is made.
Equal Employment Opportunity: The University of Alabama is an Equal Employment/Equal Educational Opportunity Institution. All qualified applicants will receive consideration for employment or volunteer status without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, gender expression, pregnancy, age, genetic or family medical history information, disability, protected veteran status, or any other legally protected basis, and will not be discriminated against because of their protected status. Applicants and employees of this institution are protected under Federal law from discrimination on several bases. Follow the link below to find out more. "EEO is the Law" Poster
Advertised: 04 Jun 2021 Central Daylight Time
Applications close: 11 Jun 2021 Central Daylight Time