Security and Event Operations, Associate Director

Job description

Job no: 495701
Work type: Non-Classified/Professional
Location: Boise, ID
Categories: Safety and Security

About Us:

Boise State University, powered by creativity and innovation, stands uniquely positioned in the Northwest as a metropolitan research university of distinction. Learn more about Boise State and the City of Boise at Boise State University is committed to increasing the diversity of its faculty, staff, students, and academic program offerings and to strengthening sensitivity to diversity throughout the institution. Boise State University is an affirmative action/equal opportunity employer, and members of historically underrepresented groups are especially encouraged to apply. We are a welcoming campus that supports diversity and inclusion.

Job Summary/Basic Function:

This position will be responsible for administering the Department of Public Safety’s Security and Event Management program to include managing the campus security, event security, event parking, and parking enforcement operations. Work with other departments and venues on campus to minimize event impacts on the University, manage event traffic and parking, ensuring appropriate security staffing and planning for events while always focusing on a positive guest experience. This position will be critical in managing the Game Day Security program, to include metal detection and efficiently moving over 35,000 football ticket holders into and out of the stadium for each home football game. These responsibilities have been identified as high priority programs with the safety, security, and reputation of the University at stake.

Level Scope:

Manages a large team typically consisting of both experienced professionals and subordinate Managers. Focuses on tactical and operational plans with short to mid term focus; significant responsibility to achieve broadly stated goals through subordinate Managers. Determines objectives, directs programs, develops strategies and policies, manages human, financial, and physical resources, and functions with a high degree of autonomy. Requires broad management and leadership knowledge to lead a project or program teams in one dept/job family. Proactively assesses risk to establish systems and procedures to protect organizational assets. Determines campus strategies for a program with campus wide impact.

Essential Functions:

60% of Time the Security and Event Operation, Associate Director may:
● Provides leadership and management of the Security and Event Operations under the supervision and coordination of his/her chain-of-command.
● Assume the responsibilities of the Director – Security, Police, and Event Operations in his/her absence.
● Manage the University’s event security logistical operations, including Game Day Security and other athletic events, Commencement, Homecoming, Bronco Day, other large campus events and concerts, sensitive or controversial events, and other events on campus as needed. Logistics include event security, signage, credentialing, etc. Provide outstanding customer service during campus events.
● Develop plans and approaches to the various events hosted on campus, utilizing a multi-disciplinary strategy that brings together public safety, student affairs, faculty, facilities, general counsel, residential life, student center, student government, risk management, event parking and local police, fire, and EMS officials, to collaborate on developing policies, procedures and systems to ensure the safety of events.
● Provide operational oversight over the contracted 3rd party security company personnel assigned to work events and requested campus security missions.
● Supervise the Public Safety Security managers, as well as overseeing the management of the security officers and contracted event security staff.
● Supervise the physical movement and placement of security specific equipment and items required to accomplish identified security and safety goals.
● Oversee event security staff training in relevant policies and procedures, how to manage and control crowds, orderly evacuation planning, and basic first aid and safety planning.
● Oversee the local, state and Federal law enforcement program supporting event security.
● Work closely with the Public Safety Security Analyst in developing pre-event threat assessments to determine appropriate levels of security for the event.

35% of the time:

● Manage the University’s security program and oversee the senior security officer operations, ensuring compliance with state laws, University policies and ensuring proper training for security employees.
● Oversee the Boise State Drone program, including approving/rejecting UAS (Drone) Registration Forms and notifying appropriate people of approved drone flights.
● Working closely with the Emergency Manager to prepare for and mitigate crisis level events on campus.
● In advance of an event, this position would conduct pre-event orientations or debriefs and review relevant policies and assignments (e.g., alcohol policies and staffing strategy).
● Oversee event security staff training in relevant policies and procedures, how to manage and control crowds, orderly evacuation planning, and basic first aid and safety planning.
● This position would develop appropriate staffing rubrics – thresholds for the type and number of staff required for events based on the type of event, venue, location; and event. Some events may require a police presence in addition to security staffing, student affairs staff, and students. Other events may not require a dedicated police presence.
● Develop and manage a program where students are utilized in security staffing. This position will make sure the students are properly vetted, trained, and positioned, as well as making sure the University is clear on the expectations for the students. This includes what they will and will not be allowed to do and where they shall be positioned for the event.
● Work with the Director on strategic planning and policy development for the Operations section of the Department of Public Safety.
● Develop clear policies for event ticketing and access, credentialing, alcohol and other drugs, noise and disruption threshold, and other policies and procedures relevant to the type of event, including its location and the time of day it is being held.
● Develop appropriate policies and guidance for off-campus events that are hosted by the University to maintain the same relative control of the event, even if it’s happening off campus.
● Develop and conduct relevant training for all staff involved with managing an event.
● Develop event action plans or incident action plans for most major events.
● Conduct after-action reviews for most major events. Questions that will be asked by this position should focus on what could be done differently next time, what would make the management of the event more efficient, and what lessons were learned. Focusing on the “next time” is important to gather information needed to ensure continuing success of event management.
● Utilize the National Incident Management System (NIMS) and the Incident Command System (ICS), developed by the US Department of Homeland Security and applied in the educational environment as the functional management system that handles critical and special event emergencies.
● Be responsible for construction, selection, and management of various private security contracts for the University.
● Ensures compliance to scheduling and related policies and guidelines.
● Includes working evenings, weekends, and holidays as needed.
● Campus Security Authority: This position is identified as a “Campus Security Authority (CSA)” per the federal law known as the Clery Act. Per this law, the employee is required to report any crimes that he/she becomes aware of to the Clery Compliance Officer. Additionally, CSAs are required to complete annual training prescribed by the Clery Compliance Officer.

5% of the time:

Other duties as assigned.

Knowledge, Skills, Abilities:

● Experience with event and/or game day management
● Experience as an instructor or training
● Excellent customer service skills
● Demonstrate creativity, initiative, and proactive problem-solving skills
● Strong organizational and time management skills
● Knowledge of law enforcement and public safety strategies
● Skilled in supervision and management of others
● Knowledge of National Incident Management System (NIMS) and the Incident Command System (ICS), as well as the Clery Act and Title IX responsibilities.
● Ability to work with a variety of people (both internal and external to the University) and demonstrate ability to work with and serve a diverse workforce and customer base.

Minimum Qualifications:

Bachelor’s Degree or equivalent, plus 7 years experience including 3 years management experience

Preferred Qualifications:

Master’s Degree Preferred
5 years of experience working in the Event Security field
5 years of experience as a senior-level manager
Completion of ICS 100, 200, 300, 400
Security Clearance
Certified Sport Security Professional (NCS4)

Salary and Benefits:

Salary commensurate with experience. Boise State University is committed to offering a benefits package that provides health and financial protection plans as well as resources to promote health and well-being. Our program provides flexibility so you can choose the benefits that are right for you and your family. Learn more about our benefit options at

Required Application Materials:

Cover Letter
Minimum three references

Advertised: June 4, 2021 Mountain Daylight Time
Applications close: June 20, 2021 11:55 PM Mountain Daylight Time




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Job No:
Posted: 6/6/2021
Application Due: 6/20/2021
Work Type: Full Time