Manager, Financial Aid Outreach & Special Programs
Highland Business Center
Some evening and Saturday hours required.
Manager 1.5/122 ($49,222.00 - $70,316.00)
Director, Office of Student Money Management
Criminal Background Check:
Pre-employment criminal background checks are required for all Staff and Faculty positions. Pre-employment urinalyses drug screens are also required for all top candidates considered for positions in ACC's College Police department.
Austin Community College (ACC) is a public two-year institution that serves a diverse population of approximately 41,000 credit students each fall and spring semester. We embrace our identity as a community college as reflected in our mission statement. We promote student success and community development by providing affordable access, through traditional and distance learning modes, to higher education and workforce training, including appropriately applied baccalaureate degrees, in our service area.
As a community college committed to our mission, we seek to recruit and retain a workforce that:
- Reflects the diversity of our community.
- Values intellectual curiosity and innovative teaching.
- Is attracted by the college mission to promote equitable access to educational opportunities.
- Cares about student success and collaborates on strategies to facilitate success for underrepresented populations.
- Welcomes difference and models respectful interaction with others.
The Austin Community College District promotes student success and community development by providing affordable access, through traditional and distance learning modes, to higher education and workforce training in its service area.
For more information, see http://www.austincc.edu/about-acc/mission-statement.Commitment to Equity and Inclusion
ACC is committed to the ongoing systemic changes needed to ensure the increased recruitment, inclusion, retention, and completion of historically underserved and underrepresented populations. Through continual strategic community engagement and professional development of administrators, faculty, staff, and students, the college demonstrates its dedication to fostering a culture and climate for equitable outcomes.
As an open-access and low-cost institution, ACC is proud to serve a diverse student body. Dedicated faculty members are excellent professors who help students achieve their educational goals and are sensitive to the diverse cultures and socio-economic backgrounds of our students. The College values and is committed to equity, diversity, and inclusion throughout the College community.General Statement of Job
Responsible for the oversight, management, and success of the financial aid and veteran outreach and work-study division to achieve its objectives and goals while increasing knowledge related to higher education.Description of Duties and TasksEssential duties and responsibilities include the following. Other duties may be assigned.
Current knowledge in guided pathways to ensure college access, enrollment (admissions/financial aid) and student services retention and completion strategies. Principles and practices associated with Servant-Leadership. Statistical and analytical methodologies. Current change management theories Student services processes and procedures, enrollment trends, and ACC culture and academic curricula. Supervisory principles, practices, and methods.SkillsMust possess required skills and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.
Maintaining an established work schedule which may include evenings and weekends. Excellent interpersonal communication skills and presentation skills. Effective organizational and program development skills. Maintaining confidentiality of work related information and materials. Ability to effectively communicate with a wide range of individuals and constituencies in diverse contexts. Ability to gather, interpret and communicate the results of quantitative and qualitative statistical data. Ability to utilize required technology programs used by student services. Strong leadership skills promoting excellent customer service in handling of student services. Ability to build a supportive culture of collaboration, connection, and care in a manner that improves communication and transparency for the operations of student access and success. Technology Skills
Use a variety of spreadsheet, word processing, database, and presentation software. Use student information and database systems. May also use social media, work with desktop publishing and update program webpage. Required Work Experience
Experience working with students and parents who are traditionally underrepresented in higher education. Required Education
Master's degree in counseling, education, or related field.Special RequirementsLicenses/Certifications; Other
Must not be on default of any federal/state student loans. Other Preferred Qualifications
Experience with Colleague/Ellucian applications.Physical Requirements
Ability to effectively communicate orally and in writing. Work is performed in a standard office or similar environment. Subject to standing, walking, sitting, bending, reaching, pushing, and pulling. Occasional lifting of objects up to 10 pounds.Safety
ACC does not participate in Social Security. ACC participates in the Teacher Retirement System of Texas (TRS) and the Optional Retirement Program (ORP-Faculty Only). Part-time and Hourly employees participate in the ACC Money Purchase Plan (ACCMPP) as a retirement program required by Federal law. DisclaimerThe above description is an overview of the job. It is not intended to be an all-inclusive list of duties and responsibilities of the job, nor is it intended to be an all-inclusive list of the skills and abilities required to do the job. Duties and responsibilities may change with business needs. ACC reserves the right to add, change, amend, or delete portions of this job description at any time, with or without notice. Employees may be required to perform other duties as requested, directed, or assigned. In addition, reasonable accommodations may be made by ACC as its discretion to enable individuals with disabilities to perform the essential functions.Austin Community College provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.As required by the US Department of Education, employees are required to report violations under the Title IX and, under the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act), select individuals are required to report crimes. If this position is identified as a Campus Security Authority (Clery Act), you will be notified, trained, and provided resources for reporting.