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Manager, Financial Aid Outreach & Special Programs

Job description

Position Information
Highland Business Center
Some evening and Saturday hours required.
Manager 1.5/122 ($49,222.00 - $70,316.00)
FLSA Status:
Reports To:
Director, Office of Student Money Management
Criminal Background Check:
Pre-employment criminal background checks are required for all Staff and Faculty positions. Pre-employment urinalyses drug screens are also required for all top candidates considered for positions in ACC's College Police department.
College Profile

Austin Community College (ACC) is a public two-year institution that serves a diverse population of approximately 41,000 credit students each fall and spring semester. We embrace our identity as a community college as reflected in our mission statement. We promote student success and community development by providing affordable access, through traditional and distance learning modes, to higher education and workforce training, including appropriately applied baccalaureate degrees, in our service area.

As a community college committed to our mission, we seek to recruit and retain a workforce that:
  • Reflects the diversity of our community.
  • Values intellectual curiosity and innovative teaching.
  • Is attracted by the college mission to promote equitable access to educational opportunities.
  • Cares about student success and collaborates on strategies to facilitate success for underrepresented populations.
  • Welcomes difference and models respectful interaction with others.
Engages with the community both within and outside of ACC.Our Mission

The Austin Community College District promotes student success and community development by providing affordable access, through traditional and distance learning modes, to higher education and workforce training in its service area.

For more information, see http://www.austincc.edu/about-acc/mission-statement.Commitment to Equity and Inclusion

ACC is committed to the ongoing systemic changes needed to ensure the increased recruitment, inclusion, retention, and completion of historically underserved and underrepresented populations. Through continual strategic community engagement and professional development of administrators, faculty, staff, and students, the college demonstrates its dedication to fostering a culture and climate for equitable outcomes.

As an open-access and low-cost institution, ACC is proud to serve a diverse student body. Dedicated faculty members are excellent professors who help students achieve their educational goals and are sensitive to the diverse cultures and socio-economic backgrounds of our students. The College values and is committed to equity, diversity, and inclusion throughout the College community.General Statement of Job

Responsible for the oversight, management, and success of the financial aid and veteran outreach and work-study division to achieve its objectives and goals while increasing knowledge related to higher education.Description of Duties and TasksEssential duties and responsibilities include the following. Other duties may be assigned.

  • Supervises, trains, coaches, directs, coordinates, and disciplines personnel while adhering to organizational human resource policies and procedures as well as related employment laws. Recommends hire and termination personnel actions for positions supervised.
  • Responsible for the oversight and success of financial aid and veteran outreach initiatives and special programs such as the management of the Federal and State Work-Study Program; manages and monitors the daily operations of the outreach and work-study division; identifies opportunities for improving service delivery methods and procedures; provides recommendations concerning process changes, reviews with appropriate management staff, and implements improvements.
  • Designs, implements, and evaluates proactive intervention, retention, and support activities for financial aid and veteran students; provides measurable outcomes regarding outreach programs with the intent to assist toward the increase of financial aid recipients at ACC.
  • Oversees the coordinating, planning, and implementation of outreach activities for financial aid and veteran students including training of staff, scheduling supportive interactions with internal stakeholders and outside agencies and partners, and organizing attendance at events such as Financial Aid Month.
  • Determines and recommends staffing needs for assigned programs, services, projects, and activities; participates in annual budget preparation; prepares detailed cost estimates; maintains a variety of records and prepares routine reports of work performance.
  • Participates in the development and implementation of marketing, communication, and advertising strategies to promote assigned programs, projects, and services; serves as a liaison to the Student Affairs Communications and College Marketing Offices.
  • Collaborates with the campuses and financial aid district leadership to identify potential community partners to assist with educating the ACC district members about financial aid opportunities through proactive outreach; develops relationships with local high schools and community organizations; serves as primary point of contact for members of the local community and school districts regarding ACC financial aid programs and services.
  • Develops and maintains partnerships with internal ACC departments and organizations with the intent of streamlining access to financial aid opportunities for high need student groups such as Ascender and BRASS.
  • Serves as a communication liaison for recruitment and outreach efforts with students regarding retention and student success services; works collaboratively with internal partners such as the Recruitment, Enrollment, Student Money Management Offices to ensure current and prospective students have equitable access to financial aid opportunities.
  • Represents the Financial Aid Office at open houses, college fairs, high school nights, Riverbat Access, and all other on or off campus events pertaining to student enrollment and retention.
  • Monitors project data collection of outreach efforts. In collaboration with the Student Affairs and the Office of Institutional Research and Analytics, monitors student access and retention data and assists in the development and implementation of outreach programs by incorporating data analysis and current research.
  • Receives, investigates, and responds to difficult and sensitive problems and complaints in a professional manner; identifies and reports findings and takes necessary corrective action.
  • Prepares and presents various reports and other necessary correspondence; supervises the preparation and maintenance of related reports, records, and files; ensures the proper documentation of activities.
  • Participates in institutional committees and training related to student success and retention goals that enhance opportunities for ACC students.
  • KnowledgeMust possess required knowledge and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

    Current knowledge in guided pathways to ensure college access, enrollment (admissions/financial aid) and student services retention and completion strategies. Principles and practices associated with Servant-Leadership. Statistical and analytical methodologies. Current change management theories Student services processes and procedures, enrollment trends, and ACC culture and academic curricula. Supervisory principles, practices, and methods.SkillsMust possess required skills and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

    Maintaining an established work schedule which may include evenings and weekends. Excellent interpersonal communication skills and presentation skills. Effective organizational and program development skills. Maintaining confidentiality of work related information and materials. Ability to effectively communicate with a wide range of individuals and constituencies in diverse contexts. Ability to gather, interpret and communicate the results of quantitative and qualitative statistical data. Ability to utilize required technology programs used by student services. Strong leadership skills promoting excellent customer service in handling of student services. Ability to build a supportive culture of collaboration, connection, and care in a manner that improves communication and transparency for the operations of student access and success. Technology Skills

    Use a variety of spreadsheet, word processing, database, and presentation software. Use student information and database systems. May also use social media, work with desktop publishing and update program webpage. Required Work Experience

  • Two years related work experience including one year supervisory experience.
  • Completion of the ACC Supervisor Certificate Series Program will satisfy the supervisory experience required for this position.
  • Preferred Work Experience

    Experience working with students and parents who are traditionally underrepresented in higher education. Required Education

  • Bachelor's degree.
  • Preferred Education

    Master's degree in counseling, education, or related field.Special RequirementsLicenses/Certifications; Other

    Must not be on default of any federal/state student loans. Other Preferred Qualifications

    Experience with Colleague/Ellucian applications.Physical Requirements

    Ability to effectively communicate orally and in writing. Work is performed in a standard office or similar environment. Subject to standing, walking, sitting, bending, reaching, pushing, and pulling. Occasional lifting of objects up to 10 pounds.Safety

  • Supervise safe operation of unit. Facilitate safety inspections. Take reasonable and prudent actions to eliminate identified hazards. Ensure employees receive appropriate safety training and foster a workplace safety culture.
  • HR Use Only

  • Updated 02-11-2021
  • ACC Benefits OverviewFull-time Faculty and Staffing Table employees who work in full-time and/or part-time positions at the College are eligible for ACC medical benefits effective the first of the month after their first 60 days of employment. Benefits include medical, dental, life insurance, short and long term disability, retirement plans and AD&D.

    ACC does not participate in Social Security. ACC participates in the Teacher Retirement System of Texas (TRS) and the Optional Retirement Program (ORP-Faculty Only). Part-time and Hourly employees participate in the ACC Money Purchase Plan (ACCMPP) as a retirement program required by Federal law.

    DisclaimerThe above description is an overview of the job. It is not intended to be an all-inclusive list of duties and responsibilities of the job, nor is it intended to be an all-inclusive list of the skills and abilities required to do the job. Duties and responsibilities may change with business needs. ACC reserves the right to add, change, amend, or delete portions of this job description at any time, with or without notice. Employees may be required to perform other duties as requested, directed, or assigned. In addition, reasonable accommodations may be made by ACC as its discretion to enable individuals with disabilities to perform the essential functions.

    Austin Community College provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

    As required by the US Department of Education, employees are required to report violations under the Title IX and, under the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act), select individuals are required to report crimes. If this position is identified as a Campus Security Authority (Clery Act), you will be notified, trained, and provided resources for reporting.




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    Job No:
    Posted: 6/6/2021
    Application Due: 6/18/2021
    Work Type: Full Time