IT Operations Analyst

Job description

Posting Number:


Internal Recruitment :


Working Title:

IT Operations Analyst

Anticipated Hiring Range:

Commensurate with experience

Work Schedule:

Monday-Friday, 40 hours per week (hours will vary due to off-cycle server/software maintenance/installations/troubleshooting schedules)

Job Location:

Raleigh, NC

Department :

Integrated Pest Mgmt-Research

About the Department:

The National Science Foundation Center for Integrated Pest Management (NSF CIPM) was established in 1991 to serve a lead role in technology development, program implementation, training, and public awareness for IPM at the state, regional, and national level. NSFCIPM fosters the development and implementation of pest management programs. NSF CIPM is an Industry/University Cooperative Research Center, which works to support and further Integrated Pest Management through the evaluation of emerging technologies, information management and dissemination, environmental stewardship, estimation of economic consequences, resistance management tools and systems, and integration of disciplinary expertise. The Center manages grants programs for the USDA, develops regional and national priorities through workshops and stakeholder meetings, and develops and maintains large databases and database applications for USDA, EPA, and Ministries of Agriculture in Europe, Africa and the Caribbean.

Essential Job Duties:

As an IT Operations Analyst, this position will maintain, service, and troubleshoot Center for Integrated Pest Management (CIPM) servers and desktops. In addition, this analyst position will diagnose, upgrade, and maintain CIPM network as needed.

Other IT Operations Analyst responsibilities include, but are not limited to:

  • Installing software and upgrades
  • Diagnosing hardware and software issues
  • Coordinating activities with developers and principal investigators (PI’s)
  • Client troubleshooting (work with users to resolve PC / Mac trouble)
  • Troubleshooting print server issues
  • Off-hours server/software installation/troubleshooting
  • Installing, managing, and troubleshooting other software such as storage (JBOD, SANs, iSCSI, fibre channel) and virtualization: Hyper V/VM
  • IT security compliance auditing/remediation

This position will work directly with Federal IT on certification & accreditation requirements.

Other Responsibilities:

Other duties as assigned.

Minimum Education and Experience:

Master’s degree in Computer Science, Computer Science Engineering, or a closely related field with1-2 years of relevant experience; OR Bachelor’s degree with 2-4 years of relevant experience; OR an equivalent combination of education, training, and relevant experience.

Other Required Qualifications:

Experience in Server Operating Systems and Application Administrator tools such as Active Directory (AD), or similar software

Knowledge of IT infrastructure and networking, network security, and monitoring

Preferred Qualifications:

2-3 years of experience managing IT infrastructure (hardware and software)

1 or more years of Exchange 2013 experience

1 or more years of Coldfusion 11+ server administration experience

1 or more years of Microsoft SQL Server 2008 administration

1 or more years of Cisco ASA Firewall configuration/administration (or comparable alternative e.g. pfSense) experience

1 or more years of experience with Hyper-V clustering

1 or more years of experience with VLAN configuration

1 or more years of experience with iSCSI & Fiber Channel SAN administration

Experience with Server Operating Systems (OS) such as Windows Server 2008+ and Linux (RHEL 6+)

Applications administration experience with Active Directory, Failover Clusters, Print Server, IIS/Apache, ColdFusion 11+, MSSQL, DPM Backups, SCCM, SCOM

Network / Server monitoring experience with SC Ope. Manager, intrusion det./prev. systems

Experience with Desktop OS such as Windows 10 laptop/desktop admin; Networking: Cisco ASA, VPN, IDE, subnet

Scripting/Powershell experience (make to write and analyze)

Required License(s) or Certification(s):


Valid NC Driver's License required:


Commercial Driver's License required:


Job Open Date:


Anticipated Close Date:

Open Until Filled

Special Instructions to Applicants:

In addition to your application please submit a cover letter, resume, and the contact information for at least three professional references.

Position Number:


Position Type:

EHRA Non-Faculty

Full Time Equivalent (FTE) (1.0 = 40 hours/week):



12 Month Recurring

Mandatory Designation - Adverse Weather:

Non Mandatory - Adverse Weather

Mandatory Designation - Emergency Events:

Non Mandatory - Emergency Event

Is this position partially or fully funded on ARRA stimulus monies?:


Department ID:

113810 - Integrated Pest Mgmt-Research


NC State University is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, gender identity, age, sexual orientation, genetic information, status as an individual with a disability, or status as a protected veteran.

If you have general questions about the application process, you may contact Human Resources at (919) 515-2135 or [email protected] Individuals with disabilities requiring disability-related accommodations in the application and interview process, please call 919-515-3148.

Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. If highest degree is from an institution outside of the U.S., final candidates are required to have their degree equivalency verified at or equivalent service. Degree(s) must be obtained prior to start date in order to meet qualifications and receive credit.

NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.




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Job No:
Posted: 6/6/2021
Application Due: 6/20/2021
Work Type: Full Time