Assistant Director - Office of Scholarships & Financial Aid

Job description

Posting Number:


Internal Recruitment :


Working Title:

Assistant Director - Office of Scholarships & Financial Aid

Anticipated Hiring Range:

$46,000 - $47,000

Work Schedule:

Monday - Friday 8:00AM - 5:00PM

Job Location:

Raleigh, NC

Department :

Office of Scholarships & Financial Aid - Scholarships

About the Department:

The mission of the Office of Scholarships and Financial Aid is to deliver a quality, affordable education to all students, regardless of their financial circumstances. The office administers a comprehensive array of programs (need and merit-based) to more than 23,000 undergraduate, graduate, and professional students annually, committing and disbursing in excess of almost $300 million per year.

Essential Job Duties:

  • Manage a caseload of approximately 2,800 students utilizing a holistic approach to counseling and case management for students (and parents) which includes concepts of affordability, cost of education, financial awareness, campus resources, and payment options.
  • Provide information about all student financial aid programs and program characteristics such as type of aid, funding source, amounts, interest rates, repayment requirements, application procedures and individual student eligibility requirements such as academic, financial, enrollment, etc.
  • Calculate student award packages utilizing various software programs and federal, state, and university resources, including gift aid and self-help, while maintaining compliance with federal and state regulations and the internal policies and procedures of the university
  • Have direct contact with students and parents face-to-face, via phone or email, or within other communication platforms
  • Manage specific student financial aid program(s)/office function(s), for example, scholarships, study abroad, Satisfactory Academic Progress, athletics (list is not all-inclusive) as assigned.
  • Exercise professional judgement in individual student situations
  • Provide outstanding customer service while demonstrating patience and understanding to students and parents who are seeking and/or receiving financial aid
  • Participate in an extensive outreach program requiring strong public speaking skills
  • Demonstrate a positive attitude, professional demeanor, and a willingness to adapt to change and take on new challenges

Other Responsibilities:

Other duties as assigned

Minimum Education and Experience:

Master’s degree or Bachelor’s degree and a minimum of three years of relevant experience in administering scholarship and/or financial aid programs.

Other Required Qualifications:

  • Thorough understanding of federal, state, and institutional financial aid programs, policies, and procedures.
  • Strong quantitative and analytical skills, organizational skills and attention to detail
  • Ability and professional knowledge sufficient to think critically, troubleshoot, validate and resolve complex matters
  • Ability to multi-task and work independently, but also function as a positive, productive and collegial member of a team
  • Exceptional communication skills, including the ability to explain complex concepts in clear and concise language and to speak publicly to large groups.
  • Ability to navigate through electronic records to locate necessary information to assist students and complete appropriate processes.
  • Mastery of Microsoft (Word, Excel, Powerpoint) and Google (Mail, Drive, Sheets) applications and strong basic computer skills
  • Present a positive image of the university and the office at all times
  • Ability to work occasionally during evenings and weekends

Preferred Qualifications:


Required License(s) or Certification(s):


Valid NC Driver's License required:


Commercial Driver's License required:


Job Open Date:


Position Number:


Position Type:

EHRA Non-Faculty

Full Time Equivalent (FTE) (1.0 = 40 hours/week):



12 Month Recurring

Mandatory Designation - Adverse Weather:

Non Mandatory - Adverse Weather

Mandatory Designation - Emergency Events:

Non Mandatory - Emergency Event

Is this position partially or fully funded on ARRA stimulus monies?:


Department ID:

322501 - Scholarships & Financial Aid


NC State University is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, gender identity, age, sexual orientation, genetic information, status as an individual with a disability, or status as a protected veteran.

If you have general questions about the application process, you may contact Human Resources at (919) 515-2135 or [email protected] Individuals with disabilities requiring disability-related accommodations in the application and interview process, please call 919-515-3148.

Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. If highest degree is from an institution outside of the U.S., final candidates are required to have their degree equivalency verified at or equivalent service. Degree(s) must be obtained prior to start date in order to meet qualifications and receive credit.

NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.




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Job No:
Posted: 6/6/2021
Application Due: 9/4/2021
Work Type: Full Time