Director of Medical Operations

Job description

Job location: Smith College

Employment Type: Full-time
Posted data: 2021-06-09
Req: R-202100421
Health ServicesJob Description

Job Summary

Provide operational leadership to the medical service of the Schacht Center for Health and Wellness.Coordinate and ensure that the service provides high quality care in compliance with best practices, state and federal statutes, the Americans with Disability Act, Title IX and medical Code of Ethics. Responsible for evaluating the medical provider support staff (RN's, MA's, and similar level licensure) performance, maintaining up to date administrative policies within the medical service, and managing medical/surgical supply inventories. Work in partnership with the Medical Director to ensure efficient and effective functioning of the Medical Service. Work collaboratively with the other Schacht Center Departmental Directors to provide integrated and holistic care.Serve as a liaison to campus partners and community agencies such as DPH and providers on behalf of patients and the college.

Take appropriate actions to support a diverse workforce and participate in the College's efforts to create a respectful, inclusive, and welcoming work environment.

Essential Functions

Assess clinical operations to ensure efficient and effective service delivery (35%)

· Assess medical provider support staff on a continuing basis for work is being done efficiently and in accordance with accepted standards of practice and most current Medical Service policies and procedures.

· Assess staffing needs and structure of schedule in relation to budgetary allocation and service demand

· Monitory medical supply inventory to ensure adequate stores for daily patient care activities as well as sufficient reserves to manage unforseen crises

· Monitor biohazard waste removal procedures

· Maintain accurate records of controlled drugs as required be the DEA and monitor drug counts on a daily basis. Ensure that all regulatory guidelines related to storage and disposal are followed.

· Provide or arrange for in-service trainings for medical personnel on new practices/procedures and/or changes to best practice standards

· Revise and/or update policies and procedures manual and ensure that the Medical Director reviews and signs off on updated manual annually

· Manage lab and/or laboratory contracts as needed.

Administrative operations(35%)

· Manage nursing staff through hiring, scheduling, payroll, assessment, and disciplinary action as needed.

· Work collaboratively with campus stakeholders to ensure compliance with state and local statutes, including annual compliance reviews and certifications.

· Manage medical crisis intervention and protocols in close collaboration with the College Physician/Medical Director, Executive Director, Director of Counseling, Campus Safety, Dean of Students, Class Deans' Office, Residence Life, and local public health or emergency agencies.

· In collaboration with the Executive Director and College Physician/Medical Director, support students and enact college policy regarding leaves from the college as needed including both voluntary and non-voluntary short- and long-term leaves. Review medical clearances for return from leaves in collaboration with the College Physician/Medical Director and the American with Disabilities Act.

Patient Care (20%)

· Organize annual flu clinic and emergency vaccine clinics as needed for the college.

· Interface with concerned students, their family members, and/or campus constituents

· Oversee the administration of allergy injections to students.

· Provide patient triage, evaluation, and licensure level appropriate treatment in accordance with established best practices and departmental policies and procedures.

Strategic planning (5%)

· Contribute to strategic planning and vision building for the Medical Service and the Schacht Center for Health & Wellness

· Contribute to regularly scheduled Schacht Center leadership team meetings.

· Develop a plan for a data-driven evaluation of departmental functioning and service delivery. . Write annual reports detailing findings and linking to strategic vision of the department and the Schacht Center for Health & Wellness.

Perform other duties as assigned by the Executive Director of the Schacht Center for Health and Wellness. (5%)

All employees are expected to participate in the College's efforts to create a respectful, inclusive, and welcoming work environment.

Minimum Qualifications (knowledge, skills, education, experience, certifications, licenses)

Bachelor's degree or higher plus a minimum of five years of operational leadership, practice management, or similar work or an equivalent combination of education/experience. Proven experience working with diverse constituencies.

Experience working with individuals from diverse backgrounds.

Preferred Qualifications

A minimum of five years of general nursing and/or advanced practice in an outpatient setting.Currently licensed in the state of Massachusetts as a Registered Nurse, Certified Nurse Practitioner, or related advanced clinical practice.Intermediate/high skill level with electronic medical record. Thorough knowledge of general patient care practice, including the basic fields related to nursing such as biological, physical, social and medical sciences and their application for a better understanding of patient care problems along with a thorough knowledge of current clinical practice.Phlebotomy experience desirable. A commitment to the core values of the college, student affairs division, and Schacht Center.Ability to foster equitable and inclusive psychiatric care as evidenced by demonstrated practice cultural humility and sophistication in delivering mental health services to diverse student groups. Empathy and positivity in work engagement with students and colleagues. Ability to collaborate effectively with a team and a willingness to contribute to the overall wellness of the college community.


Leadership in professional and personal relationships, ability to work and communicate effectively with other members of the Schacht Center staff, students, and college employees.Ability and willingness to accept responsibility.Flexibility in personal and professional relationships in order to adapt to changing roles in college health service practices.Must be able to communicate effectively with a diverse population.Candidate must have strong leadership skills, proven clinical expertise and problem solving capabilities.Candidate should be held in high esteem by her/his colleagues and an ability to work collaboratively with a broad range of people.Experience in higher education or another institutional setting is preferred.Candidate must have the capacity to work effectively in a multicultural setting and working knowledge of the psychosocial stressors of living and working in a diverse community. A sincere interest in, and understanding of college students including developmental, social, psychological and health issues salient to this population.

Please attach BOTH a current resume and a cover letter in order for your application to be considered for this position . You may combine your resume and cover letter into a single file or attach multiple files to your application, but BE SURE you have provided all attachments BEFORE SUBMITTING your application. You will NOT be able to attach additional files after you have hit the Submit button.

Review of applications will begin

June 10, 2021

Compensation Grade:

Grade F

Position Type:


About Smith College

Located in Northampton, MA, Smith College is one of the largest women’s colleges in the country and is dedicated to excellence in teaching and research across the liberal arts.  A faculty of outstanding scholars interact with students in small classes, as advisors, and through student-faculty research projects. The College is a member of the Five College Consortium with Amherst, Hampshire and Mt. Holyoke Colleges, and the University of Massachusetts Amherst. Students cross-enroll and faculty cross-teach across the Five Colleges.

Smith College is an Affirmative Action/Equal Opportunity employer and does not discriminate on the basis of race, gender, age, color, religion, national origin, disability, sexual orientation, gender identity and expression or veteran status in the recruitment and employment of faculty and staff, and the operation of any of its programs and activities, as specified by all applicable laws and regulations. Women, minorities, veterans and individuals with disabilities are encouraged to apply.




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Job No:
Posted: 6/6/2021
Application Due: 8/5/2021
Work Type: Full Time