TELECOM TECH-ENTRY #00054838
Full/Part Time: Full-Time
Job ID: 36796
Information Technology - Campus Communications
Application DeadlineOpen Until Filled Full Time/Part TimeFull Time, Benefit Eligible SalaryCommensurate with Experience Job Description
Basic Function and Responsibilities
Install, inspect, maintain in building telecommunication, and network infrastructure facilities to include copper, fiber optics, network closets and hardware. Provides technical expertise on communications and networking equipment placement, configurations, operations, and maintenance. Team-oriented and known for their attention to detail, accuracy, and ability to take initiative.
- Terminate, test and repair network infrastructure, including cabling, equipment, and peripherals for switched and non-switched services (voice, data, and wireless) for all campus properties.
- Process orders via ticketing system for installation, troubleshooting, repair, replacement of telecommunication and networking equipment. Research and resolve issues working closely with Network Engineering team.
- Use desktop software, including internally developed software, Microsoft 365, ticketing system, email, and system interface software.
- Perform mechanical and fusion splicing operations on campus fiber optic facilities.
- Provide customer service to the campus community, working closely with students, staff, and faculty.
- Relocation of IT equipment for University employees, including computers and other related technology.
- Supervision is received by Telecom Infrastructure Engineer
- Performs tasks and duties under general supervision, using established procedures and innovation.
- Chooses from limited alternatives to resolve problems.
- Occasionally independent judgement is required to complete work assignments.
- Reports unusual issues to supervisor.
- Provides training and guidance on telecommunication and networking duties to student technician employees.
- High School Diploma/GED
- 2 years of IT/telecommunications experience
- General knowledge of computer functions and operating software
- Strong technical, analytical, and problem-solving skills
- Exceptional communication and customer service skills
- Completion of a post-secondary education program in telecommunications, information technology, computer science, or related field
- Prior experience with telecom protocols, VoIP, SIP, SCCP
- Preferred experience with basic networking protocols DNS, DHCP, VPN, WAN/LAN TCP/IP
- Familiarity with installation network routers, switches, UPS’s, PDU’s, wireless access points
- Data Center implementation experience
The final candidate is required to provide copies of official transcript(s) for any college degree(s) listed in application materials submitted. Copies of transcript(s) should be provided prior to the start of employment. In addition, the final candidate may be required to verify other credentials listed in application materials.
Failure to provide official transcript(s) or other required verification may result in the withdrawal of the job offer.
All job offers are contingent upon successful completion of a criminal background check.
Equal Opportunity is and shall be provided for all employees and applicants for employment on the basis of their demonstrated ability and competence without unlawful discrimination on the basis of their race, color, national origin, ancestry, religion, sex, pregnancy, sexual orientation, gender identity, gender expression, age, disability, protected veteran status, or any other status protected by applicable state or federal law. This policy shall not be interpreted in such a manner as to violate the legal rights of religious organizations or the recruiting rights of military organizations associated with the Armed Forces or the Department of Homeland Security of the United States of America.
The University's nondiscrimination policy applies to any phase of its employment process, any phase of its admission or financial aid programs, or other aspects of its educational programs or activities. Further, this policy applies to sexual violence or sexual harassment, both forms of sex discrimination, occurring within the educational program and instances occurring outside of the educational program if the conduct negatively affects the victim’s educational experience or the overall campus environment.
Any person having inquiries concerning the application of Title VI of the Civil Rights Act of 1964, Title IX of the Education Amendments of 1972, Section 504 of the Rehabilitation Act of 1973, the Americans with Disabilities Act of 1990 or other civil rights laws should contact the Title IX Coordinator.
EEO IS THE LAW
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