Cross Functional IT Support Supervisor

Job description

UNT System Overview:

Welcome to the University of North Texas System, or UNT World as we like to call ourselves. UNT World includes the University of North Texas in Denton, the University of North Texas at Dallas and the University of North Texas Health Science Center in Fort Worth. We are the only university system based exclusively in the robust Dallas-Fort Worth region and we are committed to transforming lives and creating economic opportunity through education. We are growing with the DFW region, enrolling a record 47,000+ students across our system and awarding nearly 12,000 degrees each year.

Posting Title:

Cross Functional IT Support Supervisor


UNT-Administrative IT Services-150100

Job Location:


Full Time/Part Time:


Salary Information:


Department Summary:

Administrative Information Technology Services’ unique role in accomplishing the University’s mission is to provide the primary university-wide, shared resources of computing hardware, software, data and voice communications, and professional personnel on campus.
The Administrative Information Technology Services department is called upon to provide computing and electronic communications resources when it can do so more effectively or more efficiently than separate units.

Position Overview:

This position serves an operational role that manages and maintains: servers, desktops, networked devices, and other IT efforts by the Administrative Information Technology Services team and supported areas. Responsibilities include: System administration, IT personnel management, technology deployment, IT collaboration, coordination, design, and appraisal. This position directs day-to-day operational management, supports user issues, enforces IT policy, and serves as on-call point for areas of direct operational responsibility (Dining Services).

Minimum Qualifications:

Bachelor’s Degree in related field and four years of related computing work experience; or any equivalent combination of education, training and experience.

Knowledge, Skills and Abilities:

• Prior experience with specific systems, equipment and software may be specified as needed by department.
• Considerable knowledge of principles of computing and/or communications networks, and characteristics of computing hardware and software used in distributed environments.
• Ability to supervise and train subordinates.
• Ability to operate computer keyboards and to install computer hardware.
• Ability to assimilate, retain, and utilize technical and applications-oriented information.

Preferred Qualifications:

The preferred candidate will possess the following additional qualifications: Knowledge and experience with application and package preparation and deployment using SCCM, JAMF or Group Policy. * Knowledge and experience creating and deploying Windows system images using SCCM (or OSD, etc.). * Knowledge and experience with Windows Server operating systems. * Practical experience with scripting and automation techniques on Windows and/or Mac OS X (Linux) platforms. * Strong working knowledge of database concepts, including SQL querying and report building. * Considerable experience developing both technical and end-user support documentation. * Prior experience with designing and deploying audio-visual and collaborative technologies. * Working knowledge of the maintenance and operation of retail point-of-sale systems in a higher-ed environment. * Knowledge of PCI compliance. * Previous experience supervising IT staff. * Experience supporting and working with vendor supplied software applications.

Work Schedule:

Monday through Friday 8-5 with overtime/on call.

Driving University Vehicle:


Security Sensitive:

This is a security sensitive position

EEO Statement:

The University of North Texas System and its component institutions are committed to equal opportunity and comply with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University of North Texas System and its component institutions do not discriminate on the basis of race, color, sex, sexual orientation, gender identity, gender expression, religion, national origin, age, disability, genetic information, or veteran status in its application and admission processes, educational programs and activities, and employment practices.

Classification Title:

Cross Funct IT Supp Supervisor

Physical Requirements:

Kneeling, Lifting up to 25 pounds, Reaching, Sitting, Standing, Walking, Writing, Grasp, Talk or Hear


Provide server support, desktop support, IT deployment service, environmental emergency action, end-user training, and special project implementation for Dining Services.


Follows sound business procedures and a team management approach, especially following the chain of command, pushing decisions to lowest level, taking grievances to their source, and being supportive and helpful to other staff members.


Fulfill operational documentation duties for servers, desktops, and other devices within the support spectrum of the primary duties of this position. Keep the Cross Funct IT Support Manager appraised on all the operational documentation changes by ensuring the availability of said documentation.


Supervise subordinates in the normal course of support of users/desktops and servers.


Ensure proper firewall and security operations for all systems within the primary area. Follow best practices guidelines to ensure security of all IT assets, including immediate installation of highly critical security patches or ensuring that proper workarounds are implemented.. Work with the ITSS Information Security team to ensure proper security procedures.


Maintain warranties and spare parts inventory related to all resources within Dining Services. Assist with warranty renewals and purchasing requests.


Build servers and desktops according to AITS standards. Study current trends and complete assigned trainings.


Prioritizes competing projects and allocations of available staffing and capital resources with a view to accomplishing defined University-wide goals and objectives.


Other projects/tasks/duties as assigned by the Cross Funct IT Support Manager, Sr IT Support Manager, and the AITS senior director.


Provide on-call support during weekends, holidays, and off-hours. Function as a primary for Dining Services and as a backup for Auxiliary Services.


Will be working in outside environments, with potential exposure to elements, bugs, heat, cold, and inclement weather.


Working environment can be noisy at times, and work will be done in crowds of people.


May involve walking and/or standing for extended periods of time.


Some job tasks will be performed via ladders, working at heights, or crawling under tables/desks.

Posting Number:


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Job No:
Posted: 6/5/2021
Application Due: 9/3/2021
Work Type: Full Time